What was the scope of their involvement?
We had an initial 3- to 4-week preparation period during which SociallyIn studied our business, investigated our presence, and created a custom strategy. We shipped a couple of our products to them in order to give them a clearer idea of our brand. We were very happy with their work.
SociallyIn was a professional team and maintained constant contact with us over Skype and Google Hangouts. They addressed all of our concerns and questions immediately and proposed strategic guidelines based on our goals. They didn’t just sell us a premade approach that they only tweaked for different clients. SociallyIn put together a unique strategy and took their time to get it right.
Because our product is visual, we decided to focus on pictures and customer reviews on Facebook and Pinterest. SociallyIn started building our brand presence there, posting for us and creating custom work. We did have a Facebook page, but they basically started working from scratch.
SociallyIn recommended some changes on our site, but we postponed this part in favor of other tasks. Their ideas were great, though.
How did you come to work with SociallyIn?
We were looking for the best company on the market for our price range. We googled options, contacted them, and had a few back-and-forth conversations. I don’t remember where I found SociallyIn, but they were advertised as a leading US social media marketing [SMM] company. They had a top-10 ranking on a website as well as nice reviews. Once I decided to contact them, I was pleasantly surprised to hear back from the owner of the company instead of a representative. We exchanged a few emails about what I wanted, and our management decided to start working with SociallyIn based on our positive personal connection with their team.
They did not advertise their services excessively on the call. Instead, they listened to us and offered solutions. They suggested starting with a 3-week trial period during which they’d build a custom strategy for our company. Their communication was outstanding compared to the other companies we contacted, which advertised themselves from the start of the call.
How much have you invested with SociallyIn?
I don’t have this information.
What is the status of this engagement?
We started working with SociallyIn in December 2016. Our team made an internal business decision to focus on a different goal, which is why we’ve stopped working with SociallyIn. The collaboration ended in March 2017. We no longer maintain our Facebook or Pinterest pages.