Name: The Social Rook
Address: 1515 Mockingbird Lane Suite #400, Charlotte, United States, NC, 28209, US
Telephone: +1.704.719.3135
Price range: $150 - $199
Rating: 4.8

Digital Marketing and Branding Agency

Named after the rook, a pivotal piece in chess, The Social Rook sees itself as a critical ally to our partners, aiding them in achieving successful outcomes. Just as the rook is essential in the endgame of a chess match, we play a crucial role in scaling our partners’ growth by leveraging our expertise in digital ads to craft strategic moves that drive measurable results.

Min project size
$5,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
Charlotte, NC
Year founded
Founded 2018
Languages

No have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.7 /5

What Clients Have Said

The Social Rook offers competitive pricing with strong value for cost, evidenced by clients reporting significant income increases and positive feedback on project management. Specific costs weren't disclosed, but their collaborative approach and dedication to client success were consistently praised.

This summary is based on verified Clutch reviews.

Most Common Project Size

Confidential based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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The Social Rook Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 5.0
Cost 4.7
Willing to Refer 4.7

Top Mentions

Review Highlights

Areas for Service Expansion

While clients are satisfied, there is a suggestion for The Social Rook to expand services to include website design, PR, and influencer marketing. This could enhance their offering and meet more client needs.
Successful Digital Advertising Strategies

The Social Rook has been credited with doubling client income through well-executed digital ad campaigns. Their strategies have led to record sales, indicating strong capabilities in digital marketing and advertising.
Effective Social Media Management

Clients have noted significant improvements in social media engagement after hiring The Social Rook. The company effectively manages multiple accounts, contributing to increased visibility and interaction across platforms.
Strong Project Management and Responsiveness

Clients appreciate The Social Rook’s project management skills, noting timely delivery and quick responsiveness, even on weekends. Their ability to manage projects efficiently and communicate effectively is highly valued.
Great Company Culture and Client Collaboration

The Social Rook is praised for its culture and collaborative approach, making clients feel like part of the team. Their alignment with client values and teamwork is highlighted as a key strength.
Excellent Branding and Design Services

The Social Rook has received high praise for their branding and design work. Their efforts resulted in an award-winning brand and positive feedback for overall redesigns, demonstrating their expertise in creating impactful brand identities.

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The Social Rook Reviews

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Branding Graphic Design Social Media Marketing
Confidential
Apr. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They care and take the time to understand us."

Nov 14, 2025

Sr Director of Mktg & Comms, The Center for Digital Equity

AJ Kirby

Other industries
Charlotte, North Carolina
11-50 Employees
Online Review
Verified

The Social Rook has led a nonprofit organization's rebranding efforts, conducting a brand audit and updating their brand identity. They've also offered social media management and graphic design services.

The Social Rook has helped the client win an award for their brand and messaging, increase social media engagement, and receive positive feedback for the overall redesign. The team has consistently delivered ahead of schedule, conducted research, and come fully prepared to meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Marketing and Communications of The Center for Digital Equity

Describe what your company does in a single sentence.

At the Center for Digital Equity, we work alongside trusted partners to ensure every community member has access to the digital tools, skills, and support they need to thrive in today’s connected world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Social Rook to accomplish?

Brand Audit of our CDE and Digital Navigator Brands
Creative Studios Services
Social Media Management

SOLUTION

How did you find The Social Rook?

Online Search

Why did you select The Social Rook over others?

Great culture fit
Company values aligned

How many teammates from The Social Rook were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Social Rook was hired to perform a brand audit of both our Center for Digital Equity brand and our Digital Navigator brand. They were to suggest brand updates, including: naming, logo, color scheme, font, etc. as well as an update of tone and messaging. Once this was completed, they were retained to manage our social media platforms (6 total accounts). We then added creative studio service hours to assist with graphic design capacity and to design new program collateral.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new CDE Digital Navigator brand and messaging won a Gold MarCom award.

As for the overall redesign, we have received overwhelmingly positive feedback from our partners and staff.

Our social media platforms are doing very well, with engagement across the board increasing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes! Regularly in advance of the agreed-upon deadline.

What was your primary form of communication with The Social Rook?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They do their research! They come to meetings fully prepared and have engaged not only with our work but also with our partners' work to understand best what we do.

They care and take the time to understand us. They honestly feel like an extension of our team.

Are there any areas for improvement or something The Social Rook could have done differently?

No, I am very satisfied with our work together.

RATINGS

5.0

Advertising Email Marketing Web Design
Confidential
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are all very knowledgeable."

Jun 6, 2024

CEO, Blossom & Rhyme

Rachael Croxall

Other industries
37421 Chattanooga, TN
11-50 Employees
Online Review
Verified

The Social Rook has developed and managed a digital ads strategy for a flower preservation company. The team has also assisted the client in designing their website and helped them with Email and SMS marketing.

Thanks to The Social Rook, the client has doubled their gross income and achieved their highest number of sales in a Black Friday sale in 2022. The Social Rook has delivered the tasks on time and ensured prompt responsiveness, even on weekends. Their customer service and insightfulness are superb.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Blossom & Rhyme

Describe what your company does in a single sentence.

We preserve flowers from special events in resin and pressed pieces for our clients to cherish, untouched by time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Social Rook to accomplish?

Increase gross income
Assit in brand recognition
Run and manage ads

SOLUTION

How did you find The Social Rook?

Referral

Why did you select The Social Rook over others?

High ratings
Referred to me
Company values aligned

How many teammates from The Social Rook were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Soicial Rook helped double our grooss income wihtin the first year by providing insight and strategy for digatal ads while also managing and running the ads. They also helped guide us when designing a website to optimize sales and customer ease. They provide proofs for us to make changes or approve with all ads, email and SMS marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We grossed our highest number of sales during a Black Friday sale in 2022. They provide insight to ads that we would otherwise not have the skills to execute without extensive education. They are quick to respond even on weekends. They show that they truly care about your buisness through the sucessful strageties they present and excellent customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on time and have responded well to the very few concerns we have had over the years of working with them.

What was your primary form of communication with The Social Rook?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The customer service makes you forget that you are their client and think that you are more part of their team in the best way possible. We all work together to stratagize and brainstorm. There is also a level of respect that we are their client though and you can tell they want the best for you and will adjust to ensure this happens if needed. They are all very knowledgeable.

Are there any areas for improvement or something The Social Rook could have done differently?

One idea would be to continuing to expand the team to provide other services such as website design & development, PR services outside of digatal ads and someone who is knowledgable about the "influencer world" to connect us (this could be the same as PR).

RATINGS

5.0

Other Digital Marketing Social Media Marketing Web Development
Confidential
Jan. 2023 - Mar. 2024

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.0

"They exceeded my expectations."

May 14, 2024

Founder, Laundry Delivery Company

Anonymous

Other industries
Charlotte, North Carolina
1-10 Employees
Online Review
Verified

The Social Rook updated a website for a laundry delivery company. The team also assisted the client with digital marketing, which included developing Facebook and Google Ads campaigns.

Thanks to The Social Rook, the client witnessed measurable outcomes in terms of conversions, impressions, and average CPC. The team also focused on increasing the client's website traffic, lead generation, and brand awareness. The Social Rook's teamwork and company culture were exemplary.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of a Laundry Delivery Company

Describe what your company does in a single sentence.

Laundry and dry cleaning delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Social Rook to accomplish?

Update website
Digital Marketing

SOLUTION

How did you find The Social Rook?

Referral
Business Accelerator

Why did you select The Social Rook over others?

Great culture fit
Referred to me

How many teammates from The Social Rook were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Generate Application Downloads through Facebook Ad Campaigns
Increase Website Traffic & Generate Leads through Google and Facebook
Increase Overall Brand Awareness

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Avg CPC,
Conversions,
impressions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They exceeded my expectations.

What was your primary form of communication with The Social Rook?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The culture and they way that they work together.

Are there any areas for improvement or something The Social Rook could have done differently?

n/a

RATINGS

4.5

Showing 1-3 of 3 Reviews

Our Story

Our company culture thrives on open communication, a positive work environment, and continuous professional and personal development. We believe in maintaining transparency through bi-weekly team meetings, where we celebrate individual contributions with core value shoutouts, ensuring every team member’s voice is heard. Our open office space is designed to promote collaboration, driving us all toward our shared goal: delivering top-notch work and achieving our partners’ success.

Locations (1)

1515 Mockingbird Lane Suite #400 Charlotte, NC, United States 28209

2 - 5

Contact The Social Rook

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Queens University of Charlotte

(1)

AJ Kirby

The Social Rook

Digital Marketing and Branding Agency

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

The Social Rook Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Areas for Service Expansion

Successful Digital Advertising Strategies

Effective Social Media Management

Strong Project Management and Responsiveness

Great Company Culture and Client Collaboration

Excellent Branding and Design Services

Reviews mentioning:

The Social Rook Reviews

Branding & SMM for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Advertising & Web Design for Flower Preservation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev, Digital Marketing & SMM for Laundry Delivery Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Our Story

Locations (1)

Queens University of Charlotte

The Social Rook

Digital Marketing and Branding Agency

1 Language that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

The Social Rook Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Areas for Service Expansion

Successful Digital Advertising Strategies

Effective Social Media Management

Strong Project Management and Responsiveness

Great Company Culture and Client Collaboration

Excellent Branding and Design Services

Reviews mentioning:

The Social Rook Reviews

Branding & SMM for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Advertising & Web Design for Flower Preservation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev, Digital Marketing & SMM for Laundry Delivery Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Location

Locations (1)

Contact

Connect with The Social Rook on Social

Connections

Queens University of Charlotte