Social Ninjas

We work in the shadow because we believe that the main characters should be the brands that we work with, not us.

We took our first steps as an agency in March 2018, but already have a portfolio of customers of all sizes - from startups to worldwide leading brands.

Our secret is balancing creativity with planning, strategy and execution in order to create a perfect and memorable online experience.

The relationship with our customers is based on trust, so we strive every day to be the loyal advisers, working hand in hand to develop solutions for their brands.

We know that scalability, flexibility and measurability are a gospel in marketing effectiveness. For this, we are guided by the 3 house rules: specialization, dedication and pragmatism.

This is Social Ninjas.

 
Undisclosed
 
Undisclosed
 
2 - 9
 Founded
2018
Show all +
Aveiro, Portugal
headquarters
  • Centro Comercial Oita, Av. Dr. Lourenço Peixinho nº 146, 5 A
    Aveiro, Aveiro 3800
    Portugal

Portfolio

Key clients: 
Texas Instruments Andreia Professional Not Guilty Casa Grande Follow Inspiration

Reviews

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Email Support for Electronics Company

"They’re flexible, responsive, and understanding of the brands they work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Social Ninjas provides email marketing services, HTML development, and graphic design. They implement approved communications in an e-newsletter tool and create images for various environments.

The Reviewer
 
501-1,000 Employees
 
Munich, Germany
Sónia Reis
Educational Technology Manager, Electronics Company
 
Verified
The Review
Feedback summary: 

While still adhering to style guidelines, emails have grown more varied and see more engagement from recipients. Social Ninjas are capable of adjusting to different business situations and problems. Their constant desire for improvement pushes them to learn about new industries proactively.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the marketing and customer support European manager for educational technology at Texas Instruments, an electronics company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Ninjas?

Our company works with Social Ninjas for design projects (create images for our website, roll-ups, and brochures), web projects (design of HTML pages), and email implementation in our e-newsletter tool.

What were your goals for this project?

We wanted to work with a company that understood our brand and needs and could create innovative communications quickly. Email quality and quantity had to increase, and we wanted to achieve European coordination and alignment without losing specificity. 

SOLUTION

How did you select this vendor?

We have specific guidelines to procure vendors, with some of them being that we need to consult at least three different agencies, have briefings and proposals, and perform a quality-price analysis. Social Ninjas was the best option. The quality of the proposal stood out, but they were also strongly aligned with our brand guidelines, needs, and tone. The cost per deliverable was also very attractive.

Describe the scope of their work in detail.

One of our projects is for email marketing. Social Ninjas plans content in several languages, creates images for the newsletters, and implements everything in the e-newsletter tool. They’ve also done significant HTML design with us, moving through proposal, creation, and approval process for images. Their design skills extend to creating images for our website and assorted events and campaigns and scaling them for multiple uses.

What was the team composition?

There are always two people involved from the vendor side: a project manager and a designer. Their team has been stable.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our email open rate has increased by around 30% quarterly, and our click-through rate has grown as well. Qualitatively, our communications are much more harmonious and diversified than they were while still being 100% compliant with our guidelines.

How effective was the workflow between your team and theirs?

Social Ninjas moto of "we got your back" is true and accurate. They’re reliable, easy to communicate with, and flexible. They understand the needs and challenges of customers and trying everything in their power to adapt accordingly. Because they want to learn more about the brand and the expectations, they always welcome feedback.

What did you find most impressive about this company?

They’re flexible, responsive, and understanding of the brands they work with.

Are there any areas for improvement?

I think they are already performing well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Refresh for Educational Technology Company

"Social Ninjas managed to give a fresh look to our brand without distorting it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2018 - Ongoing
Project summary: 

As part of a rebranding, Social Ninjas provides new images and graphics for an educational technology company's website, newsletters, and brochures.

The Reviewer
 
11-50 Employees
 
Munich, Germany
Marthe Pariset
Marketing Manager, Texas Instruments
 
Verified
The Review
Feedback summary: 

The brand alignment across all communication channels has received positive feedback from customers. Creativity and a proactive approach are hallmarks of their work. Social Ninjas' responsiveness and ability to turn feedback into implementable, on-time deliverables make them a valuable partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the marketing manager of a large educational technology brand. We provide products and services to teachers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Ninjas?

We needed to hire an external resource to updating our brand design.

What were your goals for this project?

We wanted to modernize our brand image and improve the customer experience when navigating our website.

SOLUTION

How did you select this vendor?

We selected this vendor after we doing online research of the best design agencies.

Describe the project in detail.

Social Ninjas worked with us to design our newsletter and update our branding with new images and graphics. We now work together on a regular basis on newsletter development, as well as image design for our website and brochures.

What was the team composition?

Liliana (Digital Brand Manager, Social Ninjas) is our project manager and main contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our visual communication style is now aligned across our different products, including brochures, newsletter, website, and social media. We’re receiving positive feedback from our customers.

How effective was the workflow between your team and theirs?

Liliana is extremely responsive and always willing to find a solution to meet our deadline. She never hesitates to proactively contact us when she sees a risk of delay in one of our projects.

What did you find most impressive about this company?

I was amazed by their creativity and their ability to stick with our branding while proposing something new. Social Ninjas managed to give a fresh look to our brand without distorting it.

Are there any areas for improvement?

No. I’m extremely satisfied with their work so far, and I hope they can keep it up.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer