Sobefy E-Commerce Agency

BACKGROUND

Please describe your company and your position there.

My family owns a jewelry business and I currently handle all marketing and ecommerce operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sobefy E-Commerce Agency?

We needed a company that would help us design and develop our new online store as well as help us find a solution to manage our large inventory catalog.

What were your goals for this project?

To centralize our inventory under one platform and launch a store that would serve as the main point of contact for our customers across Latin America.

SOLUTION

How did you select this vendor?

We were introduced to Sobefy via a previous contact that had worked with them. We heard good things and after reviewing some of their past works we decided to move forward with them.

Describe the project and the services they provided in detail.

Sobefy created a Shopify store and onboarded us onto it. They designed and implemented a new theme and organized our inventory and imported it to the store.

What was the team composition?

We worked with one designer who was our point of contact during the initial phase of the project, then we worked with a developer and a Shopify account manager to help answer any questions and help us import our inventory.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

When Covid started impacting our physical retail operations, having a new website that would serve as our catalog and point of contact with clients helped us stay afloat and we actually did really well during our Mother's Day sale. Everything moved online and that was thanks to how easy it was for both customers and our team to navigate on the new site.

How was project management arranged and how effective was it?

The project was divided into 3 phases. The first phase included the website design, second phase included development, and 3rd phase included inventory implementation. We found it to be very organized as it allowed us to focus on each individual task.

What did you find most impressive about this company?

Their availability was what I found most impressive. I never felt like we hired an outside company. Sobefy was part of our team and always available, even at nights!

Are there any areas for improvement?

None. I'm very happy about their work and performance and will certainly use them again.

BACKGROUND

Please describe your company and your position there.

We are a design agency and I am the art director and owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sobefy E-Commerce Agency?

We hire Sobefy to created a website for one of our client's jewelry store

What were your goals for this project?

We wanted showcase and increase the exposure for our client online and in social media

SOLUTION

How did you select this vendor?

We searched for vendors that had experience and knowledge in various design platforms and had experience with the jewelry field

Describe the project in detail.

We needed to create transfer the physical look and feel of the store onto a digital store, manage the pos and create an inventory management within the platform

What was the team composition?

It was the client, our designers and a team of programmers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have increased our online presence and visits over 300% percent

How effective was the workflow between your team and theirs?

Great workflow, very responsive and were there to support us in every step of the way

What did you find most impressive about this company?

Their level of communication and flexibility are impressive.

Are there any areas for improvement?

No, very happy with the results and looking forward to keeping working together

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Vac International Inc., a steam cleaner retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sobefy E-Commerce Agency?

We needed someone to develop our website for marketing purposes.

SOLUTION

What was the scope of their involvement?

Sobefy E-Commerce Agency developed our website from scratch. Their team handled the pictures, videos, content, and layout. At the beginning of the project, they provided different sketches and wireframes, and I picked what I liked. They also produced advertisements and mass email marketing.

What is the team composition?

I worked with Oscar (Founder and Lead Developer, Sobefy E-Commerce Agency).

How did you come to work with Sobefy E-Commerce Agency?

I was referred to them.

How much have you invested with them?

I invested around $6,000.

What is the status of this engagement?

We worked together from October 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a good job, and I’m very happy with their work. Their team completed the project two months before I expected them to finish. The website is professional and functional. I’d definitely work with them again and already have a project in mind.

How did Sobefy E-Commerce Agency perform from a project management standpoint?

Project management was great, and I’m extremely satisfied.

What did you find most impressive about them?

They were fast at producing deliverables.

Are there any areas they could improve?

No, he exceeded my expectations.

Do you have any advice for potential customers?

You will get good value for your money.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that does brand development and production to market special events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sobefy E-Commerce Agency?

We sell tickets and experiences and needed to raise awareness to boost ticket sales.

SOLUTION

What was the scope of their involvement?

They created our e-commerce channels and website. Along with that, they built landing pages, call to action links, and designs. The graphic design elements were for ads to be published on Facebook, other social media platforms, and our website. 

We provided them with a storyboard and a theme board. That allows us to give them an idea of what we’d like for our work. Then, they get to work, showing us our different options once they’re done iterating. The end site is pretty simple, encouraging people to take action. 

At this point, they’re our go-to team. If we ever need any changes or website help, we can call on them to make sure that things are done correctly. 

What is the team composition?

Oscar (Founder & Lead Developer, Sobefy E-Commerce Agency) is my main point of contact. He is largely executing to meet our needs.

How did you come to work with Sobefy E-Commerce Agency?

I was introduced to them by someone within my network. He seemed like he was right for the job. 

How much have you invested with them?

We spent about $18,000 each year. 

What is the status of this engagement?

We started working with them in April 2019 and are still working together on an ad hoc basis. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The concepts and campaigns have worked successfully. While we can’t attribute all the success to his efforts, I can assert that the deliverables were solid. Sometimes, with site creation, less is more. They’re great at simplifying a platform, supporting it, and driving it forward. His ideas and suggestions were very helpful. He can capture our needs and provide appropriate feedback.

How did Sobefy E-Commerce Agency perform from a project management standpoint?

They’re good listeners and show great attention to detail. Sometimes, communication can be difficult when working with an outsourced team. Because Oscar was committed to resolving problems quickly, we were confident that he could deliver the message that we wanted. His work ethic and communication are great.

What did you find most impressive about them?

His professionalism and responsiveness to calls really stood out to us. The level of communication we were getting was great.

Are there any areas they could improve?

He did a great job for us, so I don’t think there’s anything I could improve on.

Do you have any advice for potential customers?

Reach out to them because they’re great at what they do. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of a company that runs conferences for the festival industry. We bring together the producers for major music festivals around the world by holding conferences for them a few times each year.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sobefy E-Commerce Agency?

They assisted us with several of our design and communication challenges.

SOLUTION

What was the scope of their involvement?

They helped us design our website and collateral. The first thing they did was a redesign of our sponsor deck, and they knocked it out of the park. They showed a fast turnaround and good attention to detail. Because the first project was so seamless, we’ve kept them on other projects along the way.

After that, they reworked the layout of our website, adding new organizational features and upgrading the overall design. In terms of collateral, they created ads and a program book that we handed out to everyone at the conferences. 

What is the team composition?

I worked with a single contact, but I’m positive that there was a bigger team working in the background. 

How did you come to work with Sobefy E-Commerce Agency?

They reached out to us originally. After a few early conversations, we decided that we liked their team. We hired them for one project but kept them on for more because they impressed us.

How much have you invested with them?

We’ve spent between $10,000–$50,000.

What is the status of this engagement?

We started the project in January 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided excellent designs on great turnaround times. Everything that they send us is new, fresh, demonstrates attention to detail, and clean. We’re really impressed. Normally, we don’t get much feedback on our design work. However, their work has generated tons of positive feedback. 

How did Sobefy E-Commerce Agency perform from a project management standpoint?

They performed excellently from a project management standpoint. To communicate, we used phone, email, texting, and anything else you could think of.

What did you find most impressive about them?

I was impressed with the capabilities of our project manager. He was easy to work with, very upbeat, and creative. When they promised something, they follow through.

Are there any areas they could improve?

No, everything was great.

Do you have any advice for potential customers?

Give them a try, because they’re a quality team. Absolutely go for it. 

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of 9 Mile Entertainment, an entertainment firm. We’ve been producing reggae concerts in Miami, Florida for over 24 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sobefy E-Commerce Agency?

We needed a platform that’d provide all the pertinent information for the festival. In the past, we’d receive user feedback that some links didn’t work. The site needed to become more organized and user-friendly.

SOLUTION

What was the scope of their involvement?

Sobefy E-Commerce Agency created our website, managed our social media, and helped with our merchant account. They provided online advertising support with PPC management, keywords tracking, and SEO efforts. The company helped us buy ads and improve our Google Analytics.

The team created content for our site and graphics for our ads. Sobefy E-Commerce Agency helped us establish a structure and official landing page on Amazon. They assisted and directly communicated with Amazon representatives to shift our product fulfillment responsibilities.

What is the team composition?

My main and only contact was Oscar (Founder, Sobefy E-Commerce Agency). I didn’t want to deal with too many people. I’d dictate what I wanted to him, then he dealt with his team.

How did you come to work with Sobefy E-Commerce Agency?

I met Oscar while he was working on his own festival, and we collaborated on that level there. When I saw what he did with that festival, I knew we had to have him on our team.

How much have you invested with them?

We've invested around $10,000–$50,000.

What is the status of this engagement?

We started working together in November 2013 and have an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website transformed into a findable and user-friendly platform. We now have social media and advertising that specifically target our audience. Our Google Analytics has improved across metrics, and we’re funneling sales through Amazon.

How did Sobefy E-Commerce Agency perform from a project management standpoint?

Because my strengths lie within the entertainment industry, I’m not that knowledgeable about online matters. Oscar was extremely patient and took the time to tell me what he was doing and why. He made us feel comfortable by working to understand our needs.

I’ve stayed with them because of their ability to explain the what and why behind the solutions. Oscar educates us and makes it easy to move forward. He’s also flexible and reliable. If it’s 10:00 at night and I’m uncomfortable about something, I can call him and he’ll answer. He’s honest and has a good personality.

He listens, works fast, and stays on schedule. If he commits to a deadline, he’ll meet it 90% of the time. They truly delivered the best possible solution to achieve our goals.

What did you find most impressive about them?

His willingness and creativity impressed us the most. Oscar’s work ethic is great. For example, after a project is complete, he zips up the files and provides us a copy. Everything is transparent. It’s nice that we don't depend on him to operate. Compared to other partners we've had in the past, they're more reliable and honest.

Are there any areas they could improve?

Because Oscar takes this work so seriously, he tries to do everything. That can be overly accommodating.

Do you have any advice for potential customers?

Buckle your seat belt because Oscar is a go-getter. You have to be willing to add to what he delivers. He’s serious about his work.

BACKGROUND

Please describe your company and your position there.

Owner of Web Based Retailer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sobefy E-Commerce Agency?

Create webpage and Shopify integration

What were your goals for this project?

Get webpage going.

SOLUTION

How did you select this vendor?

Recommended

Describe the project and the services they provided in detail.

Web Services

What was the team composition?

More than three

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Essential for my co.

How was project management arranged and how effective was it?

Constant communication. Good delivery

What did you find most impressive about this company?

How quickly they finished the project was most impressive.

Are there any areas for improvement?

It was perfect for me.