What evidence can you share that demonstrates the impact of the engagement?
It was a very good collaboration, which is why we kept them for three years. We have in-house developers, so Snowman Labs was helping us, not taking on the full project. Initially, we were planning to stick with them for 6–12 months but ended up extending the period. They’re a good company to work with.
How did Snowman Labs perform from a project management standpoint?
They used our Jira, Confluence, and RocketChat. We held weekly and sometimes daily meetings as well as managed them via those tools. Our teams communicated through phone and video calls. We were handling all project management, and they didn’t assign us a manager.
What did you find most impressive about them?
I don’t know what kind of system they’re using now, but at the time, we asked them to create a custom model that'd keep the same developers for our company. We vetted different developers and basically locked them in with us, so they couldn’t be rotated to other projects. It was a way for us to effectively allow their developers to learn our technology, and with that learning curve, to provide a better service.
Snowman Labs gained experience on our code base and grew with our company. It was as though they were our own developers in terms of product knowledge and interaction with our team. They connected with us on our own chat system. It felt like they were part of our team, and that was the key element of the partnership.
When outsourcing services, the worst scenario is when a developer is changed after taking two months to familiarize themselves with our code. We asked Snowman Labs to lock in the people who would be working with us, because we were investing money in them to learn our codebase, so we could have the best use of their resources during the partnership.
Are there any areas they could improve?
We couldn’t have had anything better than that model. It was very successful. After a period of time, they actually moved the developers working for us to their own office room so they weren’t distracted by someone else’s projects. That was very cool and it increased the effectiveness of this partnership.