Could you share any statistics or metrics from this engagement?
Snowman Labs was always cognizant to meet the targets and the deadlines of the project. We had a calendar where they promised product deliveries and they basically achieved all the deliveries they promised.
How did Snowman Labs perform from a project management standpoint?
Snowman Labs gave us very good support. One positive point is that they work in two shifts at their company. This means that if I arrive at 7AM and I want to contact somebody, there is somebody available and the same is true for 7PM. This is a very positive point for us. They have been available every time we have called—available via email, via cell phone and even when we ask them to come to our location.
What distinguishes Snowman Labs from other providers?
Largely, their availability but also their ability to understand our needs. They were very open-minded and they really listened to us when we called them. They were really trying to understand our previous experience from the last fair. Snowman Labs has been able to give us a solution, exactly the one we were waiting for. They are very patient and they really listened and took notes about our requirements.
Is there anything Snowman Labs could have improved or done differently?
No, I don't think so. The fair hasn’t taken place yet, but for the time being, I don't have any constructive comments.