SnowHeap LLC

BACKGROUND

Please describe your company and position.

I am a manager at Hyperion

Describe what your company does in a single sentence.

Sports Facilities Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SnowHeap LLC to accomplish?

• Maintain and establish data sets for machine learning
• Set up and establish a cloudbased application that can curate bookings and manage grounds and revenue

SOLUTION

How did you find SnowHeap LLC?

Referral

Why did you select SnowHeap LLC over others?

• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SnowHeap LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Set up a cloud-based application that can aggregate all live bookings 
• Manage bookings and customers base 
• Quantify the money received through different revenue streams 
• Show 2D version of sports facilities for easier management for the owners 
• After proof of concept, assess data sets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A set scope of works and deliverables Stacking the cloudbase to the end goal with tweaks And rebuttals to the products team and allow ample time to fix the UI and backend

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Were very active at bi monthly meetings Always accompanied with the products team Worked to make sure that everyone evaluated better ideas and that everyone was on the same page

What was your primary form of communication with SnowHeap LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were extremely helpful, ensuring what I had envisioned was brought to life to benefit the user's betterment.

Are there any areas for improvement or something SnowHeap LLC could have done differently?

Time of deliverables

BACKGROUND

Introduce your business and what you do there.

I’m the global head of AI and digital transformation at a PR and communications services company. We have about 35 offices worldwide; each office has different departments, such as government relations, media relations, and crisis management. The overall team is based in Dubai, but we also have part of the team in the US. We’re also growing into Europe and Jordan.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SnowHeap LLC?

We had a technical team in-house, but we needed extra hands.

SOLUTION

What is the scope of their involvement?

SnowHeap LLC offers IT staff augmentation services. We work with them on two main streams; one is to elevate our product offerings.

We initially had some ideas for some of our internal processes, which we used to do in an old-fashioned way with Excel sheets. Since they joined, we’ve been changing that. SnowHeap LLC builds our processes into one framework that we can scale and leverage for different problems. 

Based on our business logic and requirements, they’ve built the actual framework end-to-end with the backend analytical platform and frontend. SnowHeap LLC has also  helped us to offer it to clients and customize it for them.

The platform is like a sponge; we can plug it into multiple data sources, such as survey data and data from social media, online news, and TV broadcasts. Then, the data is fed into the sponge, the analytical platform, and it does the business logic we require. Parts of the business logic are simple statistics, and other parts are AI and language models. The analytical platform is the middle layer, which generates the outcomes that are visualized on interactive real-time dashboards for clients on the frontend.

Additionally, SnowHeap LLC maintains the software and helps us move new releases into production. They also work with us on new features.

What is the team composition?

We work with about six team members from SnowHeap LLC, including the CTO, senior software engineers, senior full stack developers, and QA engineers.

How did you come to work with SnowHeap LLC?

I met them through a recommendation.

How much have you invested with them?

We’ve spent between $100,000–$150,000 so far.

What is the status of the engagement?

We began our partnership in August 2020 and are still engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t measure our success quantitatively because we have to double-check the numbers, equations, and business logic we share with them are correct. SnowHeap LLC implemented the UI/UX design we’ve given them, and the designer was happy with the outcome. From the business logic perspective, it was exactly as we wanted.

How did SnowHeap LLC perform from a project management standpoint?

They’ve handled the project perfectly. The team is professional and knows how to communicate, especially in the case of delays.

When we signed the agreement, SnowHeap LLC created a Gantt chart with the timeline and every detail of the tasks, including who was assigned from our side and their side. The Gantt chart is super helpful; we have a weekly call with them to track the progress based on the chart.

Additionally, we use Jira as a project management tool. We have a WhatsApp group to communicate with the developers; we also use Microsoft Teams and emails.

What did you find most impressive about them?

Our business logic has been wrong, and they’ve detected it. Moreover, they’ve suggested models and cleaned up our Google Cloud Platform environment well, even though it wasn’t part of the scope. Overall, they’ve spared us a lot of time and made our work easier.

Are there any areas they could improve?

No, I can’t think of anything at the moment.

Any advice for potential customers?

I suggest defining the requirements and scope and setting expectations well; it’ll help them deliver in the best way possible. Also, communication is key. The more you communicate with them, the more you get out of them.