What evidence can you share that demonstrates the impact of the engagement?
They successfully conveyed our ideas and integrated our script feedback and suggestions in real time, which made a huge difference. I had fun with the whole process.
How did Duck Video perform from a project management standpoint?
I appreciated how interactive Mitch was. We would chat at 11 pm and 6 am, and the work ethic I saw on their team was incredible. Calls happened on Saturdays and Sundays, and we had text messages back and forth at all hours. There was a tight deadline for the new product release, but they gave it their all to deliver on time.
From our perspective, the people we work with matter, and it’s important to have a rapport with them. We want to work with the same people again and again to build a relationship, and we have that with Duck Video.
What did you find most impressive about them?
Their communication was outstanding. If you don’t have communication, you don’t have anything. You can’t visualize a product, and the best animator in the world won’t be able to produce something they don’t know the client needs.
Are there any areas they could improve?
They should have let us know if they couldn't make a particular deadline. We’re flexible, but it’s important to set expectations on deadlines.
Do you have any advice for future clients of theirs?
It’s important to be realistic and not set yourself up for failure by expecting a 24-hour turnaround. Otherwise, everything will suffer, from communication to quality of work. Creativity isn’t something that happens at the snap of a finger.