Software Dev & Staff Augmentation for Sales Company
- Custom Software Development
- $1,000,000 to $9,999,999
- July 2021 - July 2022
“Once challenges arose and we decreased their scope of work, they became disengaged.“
- Wellness & Fitness
- Idaho Falls, Idaho
- 201-500 Employees
- Phone Interview
SMITH began an SAP Commerce implementation and provided staff augmentation services to a direct sales company. The client requested an agile programming methodology that SMITH did not follow.
SMITH provided a few key resources at the beginning of the project, that played key roles in the client’s success. The client grew dissatisfied with their implementation efforts and reduced the project scope. Then, SMITH’s customer care significantly decreased and the client felt abandoned.