"Your Mac & PC Technology Experts"
SMB Technologies is a premier Managed Service Provider. SMB specializes in mixed environments. Whether a company has Macs, Windows, Linux, or all three we are your one-stop-shop.
SMB is a 5-Star Apple Consultant and a Windows Certified Partner. We with companies from 20 to 200 employees. We believe clients deserve an IT Support company that is Honest, Hardworking, Professional, and a Great Team Player.
See What Other Portland Business Owners Are Saying:
MetroEast retained SMB Technologies to perform an in-depth IT Audit of our digital community media organization. We were running outdated legacy systems and processes. The SMB team went above and beyond digging deeply into all aspects of our IT-related operations. A thorough report was produced with weighted problem areas and recommendations for improvement. SMB demonstrated a solid understanding of and appreciation for our community media organization's IT needs. We hired SMB as an Interim CIO to help us in the next phase and we continue to work with SMB to address key areas identified in the IT Audit report. We're very glad to be working with SMB to transform and advance our IT department in a way that will benefit our overall organization.
Mike Shur Director of Finance - MetroEast Media
************************
We feel like we get sound technical support when it comes to CSC solutions and resolution of problems for our desktop/network support. SMB is a great fit for the size of company CSC is today; they integrate with our company seamlessly. The services of the SMB team are excellent. Issues that come up get a quick resolution.
It’s clear that the SMB team will pull out the stops to support their clients. Generally, SMB helps our organization look out into the future. SMB looks for trends that may impact our organization and or issues that could dog us in the future. We’ve never been caught by surprise through a technological change that resulted in service disruption of note.
Kirt Nilsson COO - Charter School Capital
headquarters
other locations
Focus
Portfolio
Earnst & Young, Resers Foods, Charter School Capital, Non-Profits of Oregon, Riverstone Capital, McLain Law Firm, Service Pro, Holt International
Focus on What is Important
SMB Technologies is a Premier Managed Service Provider specializing in Mac, Winows & Linux support.
Reviews
the project
IT Support for Design Studio
"They’re great problem solvers."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of Full Throttle Concepts. We are a design studio with a small team that specializes in public designs.
What challenge were you trying to address with SMB Technologies?
We were looking for IT support.
What was the scope of their involvement?
SMB Technologies provides IT support, primarily in the form of internal tool maintenance. They help with internet speed, programs, system errors, etc.
What is the team composition?
We work with four people.
How did you come to work with SMB Technologies?
They were referred by a friend who worked in IT.
How much have you invested with them?
We've invested $15,000 so far.
What is the status of this engagement?
We began working together around January 2011, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re happy with their services.
How did SMB Technologies perform from a project management standpoint?
SMB Technologies is available and responsive, even outside of business hours. We communicate via phone and email, with some in-person meetings. They’re flexible to meet us in different locations and are reliable regarding solving issues we bring to them.
What did you find most impressive about them?
They’re great problem solvers.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
I recommend hiring them.
the project
Mac IT Support for Financial Institution
“They’ve adapted to our culture and everyone is comfortable with them.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the office manager of a financial institution. We provide funding and other financial services to charter schools around the country.
What challenge were you trying to address with SMB Technologies?
We were looking for Mac support.
What was the scope of their involvement?
They do all of our IT and set up our network infrastructure. The team provides development and Wi-Fi support for all of our remote employees, too. Every time we moved, they set up our network. They’ve also been an advisory group for us as well.
What is the team composition?
We’ve worked with about five people at the most.
How did you come to work with SMB Technologies?
We went with them because they could set up our IT infrastructure exactly as we wanted.
What is the status of this engagement?
We started working together in December 2010, and our work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re very happy with their service and they’ve always delivered what we needed without any hiccups.
How did SMB Technologies perform from a project management standpoint?
They use a ticketing system wherein they usually respond within 3–4 hours. They’ve always been readily available to us. In an emergency, they respond right away.
What did you find most impressive about them?
They’ve become a part of our company and they’re very familiar with our staff. They’ve adapted to our culture and everyone is comfortable with them.
Are there any areas they could improve?
No, we’re using them to the extent that we need them right now.
Do you have any advice for potential customers?
My advice is to be transparent and let them know the scope of what you expect so they know how to respond. As long as they know what our expectations are they know how to provide that.
the project
IT Management & Cybersecurity for Dental Practice
“I can call them up about any issue, and they’re on it.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a dental practice.
What challenge were you trying to address with SMB Technologies?
We brought them on to maintain security with the dental practice software as well as to keep everything up and running.
What was the scope of their involvement?
Their team works on our Mac computers. They handle our network security and set it up so it can be managed offsite. They give me proposals for any equipment I need; then they purchase and install it. SMB Technologies is on call as needed because I take care of what I can myself. If there’s something outside my realm or I don’t feel comfortable doing, I call them to take care of it.
What is the team composition?
I work with Russ (Senior Systems Admin) and Ron (VP of Technology Services).
How did you come to work with SMB Technologies?
I got a referral from my local Apple Store.
How much have you invested with them?
We’ve invested between $3,000–$5,000.
What is the status of this engagement?
Our ongoing engagement started in May 2014.
What evidence can you share that demonstrates the impact of the engagement?
I can call them up about any issue, and they’re on it. They prioritize the amount of need and urgency.
How did SMB Technologies perform from a project management standpoint?
Most of our correspondence is over email, phone calls, and text messages.
What did you find most impressive about them?
They’re my first choice.
Are there any areas they could improve?
No, they do a good job.
Do you have any advice for potential customers?
Be prepared and have your questions ready.
the project
IT Consulting for Strategic Brand Design Agency
"They are quick to respond, and articulate their thoughts and approach well."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the owner and Creative Director of a small boutique strategic brand design agency here in Portland Oregon.
For what projects/services did your company hire SMB Technologies?
We have used SMB Technologies for years to oversee our local network, our server, and general IT infrastructure.
What were your goals for this project?
We have used SMB to set up a small Mac server, and then as we grew we upgraded to a much more robust server system, as well as fiber optic internet.
How did you select SMB Technologies?
Originally they came recommended by our local Apple Store's Business Group.
Describe the project in detail.
Our in-house server environment, set up by a different IT team, was inadequate, and had fundamental flaws in its setup. We needed an Apple-centric consultant who understood Macs specifically and could set up a system that worked well for our needs.
What was the team composition?
Owner/accountant, and a couple of IT tech staff who visit our office if/when the need arises.
Can you share any outcomes from the project that demonstrate progress or success?
Our server's stability, capacity, and speed improved dramatically when it was first installed to replace the original, and then its capacity was far stronger when upgraded for our expansion.
How effective was the workflow between your team and theirs?
They are quick to respond, and articulate their thoughts and approach well.
What did you find most impressive about this company?
It's very nice to speak the language of Mac, rather than being relegated to some sort of B-team in an otherwise Windows-based environment.
Are there any areas for improvement?
Sometimes the thoroughness of follow-up could be improved.
SMB Technologies has provided satisfactory work so far. The team is always available and responds promptly to the client's inquiries. They remain flexible and reliable when solving issues.