Smashing Ideas

BACKGROUND

Please describe your company.

The parent company is newspaper publishing company, based out of United States. It operates more than a hundred different local media properties. It employs tens of thousands of workers.

What is your role and responsibilities?

My title is senior manager for emerging products, working primarily with the broadcast arm of our parent company. My responsibilities are any new products that the company is not yet built to handle. For the past few years, that’s been focused almost exclusively on mobile opportunities.

OPPORTUNITY / CHALLENGE

What was your goal for working with Smashing Ideas?

Our strategy was that we wanted to win weather broadcasting locally on mobile. Weather is an important piece of the broadcast puzzle, and we didn’t want to lose the leadership as mobile devices permeated everywhere. So we engaged with Smashing Ideas originally just for the iPad, and then expanded the engagement to include the smartphones, to help envision, and ultimately build a dedicated weather app for those devices.

SOLUTION

Please describe the scope of their work.

It was essentially built off of four distinct engagements that ran one after another. The first engagement that we did with them was kind of a discovery project.  We were creating what we all thought the product should be. So, the team at Smashing Ideas helped provide a little bit of research, some prototypes, and just overall conceiving of the product.

Then, we moved on to the next engagement, which was to build the iPad app exclusively based on those original ideas. The third engagement was to build a smartphone app with a slightly new and different approach than the iPad app. Then the fourth engagement was a retainer to get into evolving all of those products.

What was your process for selecting Smashing Ideas with which to work?

The original engagement was basically to find a creative agency that we could work with, who had extensive experience with deep interactive, and ideally fun, experiences on mobile. We were also considering any other experiences with interactive displays. Since I’m based in Seattle, I looked first into Seattle, but also considered the national, big players in mobile. I interviewed with each of them, and Smashing Ideas impressed me.

Even before we were fully engaged with them, they were bringing some really creative ideas to the table that were based on spin offs of the original conversation as well as new ideas.  It was those new ideas that gave me the confidence that they were really listening and trying to understand the root problem that we were trying to solve. That’s what drove me to select Smashing Ideas.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

For the initial idea and prototyping, it was in the $50,000 to $75,000 range. For building the iPad app, I believe that was in the $200,000 range. For the smartphone apps, I believe that was in the $250,000 to $300,000 range. For the retainer, that is about $250,000.

When did you start working with them, and is the relationship ongoing?

I think it would be about three years ago, and it is ongoing. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

The fact that we’ve continued working with them for so long would probably be the biggest endorsement of them. That doesn’t mean that we haven’t encountered any problems, but we’ve generally worked through those.

Is there anything unique about them that really makes them stand out, compared to other companies?

The part where Smashing Ideas just rocks on is creating an idea that they can execute well on. Meaning that, when they’re coming up with the ideas, they’re phenomenal ideas, and they’re also reasonable and feasible ideas. That mix of creativity and always knowing what can be executed, is where they’re strongest. Their ability to execute on the creative ideas that the team comes up with is what distinguishes them for me.

They’ve performed well across the board. There are some areas where they’re stronger, and some areas where they’re weaker.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

The areas they weren’t as strong while working with them was on Android development. That was initially a weak spot for them, and it seems to be getting better over time.