What evidence can you share that demonstrates the impact of the engagement?
As a startup, we're always concerned about cost. KPIs [key performance indicators] are tricky when you are going into new spaces. The first KPI that we initially came up with is the UI, which they delivered well. We presumed that the quality in terms of coding is also good.
Now that the product is in the testing phase and QA [quality assurance] phase, as soon as the report is there, we’ll be assured that the quality is good. Meanwhile, I went through various standards of coding myself, looking at the minimum criteria coders should follow and have found it to be good.
As a customer, we rely on the uptime and the break of functionality. If the functionality works seamlessly for months and months, then it's good enough. There haven't been any problems in this area. We also rely on the load time. Their build is very small, around 1.1 MB, which helps load the website very quickly and easily.
How did smartSense Solutions perform from a project management standpoint?
I told them what to do and they did it seamlessly. In terms of project initiation, reporting, and integration of tools, they used all the Agile methodologies with us. We used Github to track the progress and the weakest developers. All the work was compartmentalized and broken into different activities. We created issues on Github when changes were required. If a discussion was needed, I would call them personally.
They were late for around a week, but I was also responsible considering the requirements should have been clearer from our side. They were on time because the delivery is not just on one party, it's always on both parties. They were responsive to our communication.
We understand the technology, but we are not very technical. They were very kind and patient enough to help us understand the technologies, what works, and what doesn't. They added more value to the project than just development. A lot of people can do a development task if you outsource it, but they're empowered with the technical information and the consultancy part of the technology side.
What did you find most impressive about them?
Most impressive was their consultancy and patience.
Are there any areas they could improve?
They need a larger team. They did well, but maybe they may need to go further ahead with the team expansion. They allotted five people to us. If they had allotted more, we might have done work much quicker.
Do you have any advice for potential customers?
Most people take developers for granted because they think they do not understand the business side of it. This team is more experienced in terms of what to develop and how. They have worked with different clients across the world.
Second is the scope for improvement. They have a grasp of the better technologies and they have really good command of the blockchain. Hopefully, with their knowledge, any business client can make their product better.