smartData Enterprises

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a healthcare company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with smartData Enterprises?

We needed a custom-built application to address our organization’s needs and simultaneously make it a SaaS so we could lease it to other providers within our industry.

SOLUTION

What was the scope of their involvement?

smartData Enterprises has been providing custom software development from scratch. We’ve gone through a planning process that lasted a few months to later begin with the development phase. In terms of technologies, we’re using .NET and Android and iOS platforms.

Regarding functionalities, the platform is a full-suite practice management for small and mid-sized home healthcare agencies. It allows users to schedule appointments, bill, and connect to mobile devices.

Currently, smartData Enterprises is providing maintenance to the platforms whenever we want to add modifications or need support.

What was the team composition? 

We’ve worked with around ten members of smartData Enterprises’ team, including Sonia (Senior Director of Business Development), a business manager, a project manager, a development team, testers, and Android specialists.

How did you come to work with smartData Enterprises?

We found them via Upwork. I came across them, and after months of back-and-forth communication, we chose smartData Enterprises for our project.

How much have you invested with them?

So far, we’ve spent around $150,000 with them.

What is the status of this engagement?

We started working together in June 2020, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re actively using the platforms that smartData Enterprises has created for us — it’s been a positive experience. Overall, we’ve had a great partnership with smartData Enterprises because they always find a solution whenever we have an issue addressing our goals.

How did smartData Enterprises perform from a project management standpoint?

smartData Enterprises’ project management is great. They’re a responsive team that’s attentive to our feedback to address it accordingly. Moreover, they lead an organized process through a ticketing system to ensure that all of our concerns are solved. 

Regarding tools and communication, we use Jira, Basecamp, Microsoft Teams, Skype, and WhatsApp — they’re very efficient with the use of technology.

What did you find most impressive about them?

smartData Enterprises has done a great job. I'm also delighted with Sonia's job — she's been outstanding.

Are there any areas they could improve?

Our time frames have been challenging due to our different time zones because we sometimes need something, and they’re not available at the moment.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a Telemedicine Platform. Our platform provides patients with virtual access to healthcare providers. It allows patients to connect with healthcare providers through video or voice calls for consultations, diagnoses, and treatment. With our platform, patients can receive medical care from the comfort of their own homes, without having to visit a physical office or clinic.

The platform also provides patients with access to their health records, test results, and prescription information, enabling them to manage their health more effectively. Our platform is designed to improve access to healthcare services and provide patients with more convenient, affordable, and efficient medical care.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire smartData Enterprises, and what were your goals?

smartData Enterprises was hired to design and build a responsive Telemedicine platform with native iOS and Android Apps.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched for software developers with high success rates with numerous projects on Upwork. smartData Enterprises' team stood out from other companies - they were very knowledgeable and professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I do not think I need to disclose all this information to you/Clutch platform.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager assigned to us. In addition, we had full-stack developers, iOS developer, Android developer, Graphic designer, SEO specialist, team leader for each department, and high-level managers who played the role of business analysts throughout the software development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is not fule launched yet; it is still in the works.

Describe their project management style, including communication tools and timeliness.

Daily meetings through real-time video calls and screen sharing. Emails with summaries.

What did you find most impressive or unique about this company?

They are incredibly knowledgeable, responsive, and efficient throughout the entire process. The team worked closely with me to understand my needs and requirements, and they consistently exceeded my expectations.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of MontonCR, and we inform people of bus locations in Costa Rica to enable them to travel safely and effectively.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with smartData Enterprises?

The timetable of public transportation can be unreliable, so we were looking to accurately solve the scheduling information.

SOLUTION

What was the scope of their involvement?

smartData Enterprises has been providing us with iOS and Android app development since February 2020. They came in with a visual proposal and requirements based on my requests containing the flow of information from their perspective.

We have multiple apps, one of which is a vendor portal where companies can advertise their businesses. They’ve also implemented an admin portal to manage the technologies we’re utilizing, including Flutter, Dart, JavaScript, CSS, Ubuntu, and AWS. Moreover, the app has GPS integration to not only show users ads from local businesses, but also show bus locations and routes.

The team is currently providing us with maintenance and support.

What is the team composition?

Over the years, we’ve worked with 6–7 people, but our main contact points have been the business development manager, the technical lead, backend developer, and frontend developer.

How did you come to work with smartData Enterprises?

We connected through Upwork after they sent a proposal to my request in early 2020.

How much have you invested with them?

Over the last 2 years, we’ve invested about $75,000.

What is the status of this engagement?

Our ongoing partnership started in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re going to continue moving forward with the team, as they’ve been able to support the development of this app consistently.

How did smartData Enterprises perform from a project management standpoint?

We use Slack to communicate and Trello boards to manage the project.

What did you find most impressive about them?

What sticks out the most about smartData Enterprises is their willingness to solve any problem despite the time difference — they’ll jump in on a Saturday night or Sunday morning to resolve issues quickly.

Are there any areas they could improve?

I’ve seen the team and the partnership grow, as they’re able to improve the way they deploy and thoroughly test the codes we implement.

Do you have any advice for potential customers?

Make sure you have a clear idea of your requirements before engaging with smartData Enterprise.

BACKGROUND

Please describe your company and your position there.

I am Jason Ince, Founder & CEO of Adpost Group (https://www.adpost.com.au) which is a one-stop Australian advertising solution including printing & distribution. We are in the industry for the last 33 years and providing services to both the public and private sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire smartData Enterprises?

We are working with smartData Enterprises for the last 14+ years for our all IT requirements. One of the biggest challenges for our business was to automate our internal and external operations under one centralized system. smartData developed end to end ERP & supply chain management system to address all business complexities.

Also, they have developed a real-time tracking system for our distribution business which is allowing us to generate & access real-time updates via meaningful data reports. Apart from that we worked with smartData on multiple initiatives and their onsite support also add value to our IT initiatives.

SOLUTION

How did you select this vendor and what were the deciding factors?

We connected with smartData during our research of IT partners to address our very basic requirements. We wanted someone who can manage end to end IT needs in a professional manner. smartData showcases their services and ticks all our key expectations. Still, we started with small work and the results were positive which encouraged us to continue with them. Also, they provided us with onsite support which was another value add in service.

Describe the project in detail and walk through the stages of the project.

- ERP & Supply Chain Management system for our printing business

- Real-Time Tracking System

- ÄdTrak, for our distribution services (Web and App)

- Our different initiatives like a marketplace, learning platforms etc.

- UI/UX Both open-source and Microsoft technologies are involved, like PHP frameworks, MEAN stack. .Net, Native iOS and Android Apps.

How many resources from the vendor's team worked with you, and what were their positions?

Overall 7+ team members with different roles like Project Manager, Lead Developers, App Developers, Designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Benefits of ERP/SCM system: In our business timely delivery of work orders is a primary aspect that is dependent on multiple factors those needs to work in sync. With that system we have all departments connected to each other, allowing us the real-time status of orders, data flow is seamless and increased our efficiency by 70% by eliminating all manual processes.

Benefits of Real-Time Tracking: We were using licensed software which was costing us huge numbers and also reporting was giving no actual help. A lot of manual work was involved which was costing us dollars too. But smartData developed our personalized tracking system through which we are reducing our unnecessary expenses by 40% and getting real-time reporting without investing manual efforts.

How effective was the workflow between your team and theirs?

Great, we are very satisfied with the smartData Enterprises' flexible and agile approach which allows us to focus on the business side and the smartData team is managing the technical side. With all required tools in place, we have transparent communication for deliveries.

What did you find most impressive or unique about this company?

smartData Enterprises knows how things can be managed considering real-time scenarios and understand business concepts along with technical needs. We always prefer to work with one common team which smartData provide since the beginning. Along with that their onsite support is great relief which adds huge value and understanding of our needs as they can see it firsthand.

Are there any areas for improvement or something they could have done differently?

Keep doing what there doing, great company!!!

BACKGROUND

Introduce your business and what you do there?

I’m the managing director of an e-commerce retail company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with smartData Enterprises?

We were looking for someone that could provide us with BPO services.

SOLUTION

What was the scope of their involvement?

smartData provides us with customer service, programming, research, database curation, security, cyber configuration, and more. They mainly offer backend processing services.

What is the team composition?

We currently work with 10 people from smartData, but the team ranges from 8–15 personnel.

How did you come to work with smartData Enterprises?

We found them on Upwork before it was called as such. They were one of the top providers.

How much have you invested with them?

We’ve spent around $3,800,000.

What is the status of this engagement?

We started working together around December 2004, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

smartData continues to meet our customer satisfaction benchmarks, which we actively follow. They also cost-effectively curate information for us so that we can focus on distribution.

How did smartData Enterprises perform from a project management standpoint?

I handle project management, and smartData provides me with all the necessary information so I can make the right decisions. We’ve used Basecamp and Slack, but we primarily interact using our internal tools.

What did you find most impressive about them?

smartData is honest, resilient, and patient.

Are there any areas they could improve?

smartData’s overall English grammar could improve.

Do you have any advice for potential customers?

Define the most critical functions required and be detailed. They’ll do what you request of them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of a telehealth consulting services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with smartData Enterprises?

We were trying to create a personal health record (PHR) platform.

SOLUTION

What was the scope of their involvement?

They were supposed to provide a solution to help us manage our clients’ telehealth consulting sessions and submit claims to insurance companies. Despite our scope of work, they didn’t finish the project or deliver anything to us in the end.

They provide template-based solutions, which seemed like a good fit for our team early on. However, once we started with the work on this project, it became clear that we needed a custom solution. Once we made that realization, it was clear they couldn’t deliver what we needed.   

What is the team composition?

They changed the project lead twice over the course of our six-month engagement.

How did you come to work with smartData Enterprises?

I found them on Upwork, and it looked like they had plenty of experience with projects like ours. In addition to their experience, they offered a reasonable price. Because they were offering template-based solutions rather than custom ones, I felt that we could save on costs with their team. 

How much have you invested with them?

They ended up charging us about $20,000 without delivering anything.

What is the status of this engagement?

We worked with them for about six months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This project had major disastrous effects on our business. Outside of losing $20,000, we had to start the project over from scratch. Their code wasn’t understandable to other developers, and they weren’t testing any of their work. We couldn’t use anything that they did. Our next development partner found that their team disabled features that would help us recognize when we were experiencing system crashes or critical bugs. 

Their work lacked quality and attention to detail. While we were working on correcting these issues with a new partner, we couldn’t accept any new clients because we didn’t have a platform for collaboration. That really hurt the business.

How did smartData Enterprises perform from a project management standpoint?

They misrepresented what they would be able to provide to our company. We were billed for several services that weren’t completed. Their project management and communication were very bad. We were communicating through email and Skype. 

What did you find most impressive about them?

It was a negative experience.  

Are there any areas they could improve?

They need to be honest with their clients about what they can deliver in terms of timeline, pricing, and deliverables. We needed realistic expectations from them. 

Do you have any advice for potential customers?

Don’t hire them at all.

BACKGROUND

Please describe your company and your position there.

I'm the Software Development Manager / Architect at Reveleer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire smartData Enterprises, and what were your goals?

SmartData development team helps us to continue innovate and add new features and enhancements to our platform.

SOLUTION

How did you select smartData Enterprises and what were the deciding factors?

One of our leadership member had prior working experience with SmartData and based on that feedback, Reveleer started the working relationship with SmartData

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SmartData development team by working closely with our Onsite development team has collaborated, designed, developed and supported lot of feature development. Always using some of the latest Microsoft technology stacks like .NET CORE 3.1, Web API, Angular among others.

How many people from the vendor's team worked with you, and what were their positions?

The team size varies as per project and company's needs. Over these years, the team size varied from 6 to 15 members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After delivering multiple new enhancements that SmartData team development, our customers were happy with those additions and has conveyed the same to our Company.

Describe their project management style, including communication tools and timelines.

I have daily stand up with the team. As of that meeting, we go over the teams goals for the sprint, discuss any concerns/blockers and try to provide them the best environment to work with.

What did you find most impressive or unique about this company?

The SmartData team is always ready for challenges. As team size change are required, they adapt quickly to fill those positions and bring in the developers with expected technical skills.

Are there any areas for improvement or something they could have done differently?

Being in healthcare space, there will always be areas for improvement when it comes to latest guidelines and requirements from the federal agencies.

SmartData team has to continuously adapt to these changes, improve their knowledge and make sure their development team as those knowledge.

BACKGROUND

Please describe your company and your position there.

I'm the sole proprietor at Lingua Galaxiae.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire smartData Enterprises, and what were your goals?

SmartData took my graphic designs of 9-pages, each with multiple modules along with my description of the work flow and it built a sophisticated gaming/learning environment that hires full-time writing coaches with daily player interaction and provides live daily video.

The one semester course requires daily writing and ends with players producing an online portfolio that is built and launched from within the application.

SOLUTION

How did you select smartData Enterprises and what were the deciding factors?

I was not a software producer when the project was conceived so I hired a broker that introduced my to SmartData.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The application is far too complex to describe here, but the application was built using LAMP stack, Cake PHP and uses MySQL database. Since I had already designed each of the 14-pages with multiple process on each page, We started with the first page and worked our way through the project.

After working full-time for over a year, we spent a month debugging, which is reasonable given the complexity of the project.

How many people from the vendor's team worked with you, and what were their positions?

I had a project coordinator that oversaw coders working in pairs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This very complex system works. For me, that is the highest praise.

Describe their project management style, including communication tools and timelines.

We spoke twice a day, at the beginning and at the end of the worker's shifts.

What did you find most impressive or unique about this company?

Very friendly and accommodating. I still keep very close contact and expect to rehire SmartData to rebrand my platform.

Are there any areas for improvement or something they could have done differently?

SmartData is like family, I only have positive things to say about the team.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Odd Jobs Platform, an application that connects job providers with job seekers. It serves as an online marketplace. 
 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with smartData Enterprises?

We needed to develop a website and mobile app. We had an idea of the design and the various features we wanted.

SOLUTION

What was the scope of their involvement?

smartData Enterprise used React Native to build the cross-platform mobile app for both iOS and Android. They used Cascading Style Sheets (CSS) to develop the website.

What is the team composition?

We’ve worked with about seven people, with developers coming and going throughout the project.

How did you come to work with smartData Enterprises?

We searched the market in Denmark, US, and India on Upwork. smartData Enterprises posted a bet on our job. Because of their success rate, willingness to do it at an affordable price, and long history, we picked them.

How much have you invested with them?

We have spent between $10,000–$25,000.

What is the status of this engagement?

We started working with them in October 2019 and the project is still ongoing but we are in the last phases of it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our project and company is fully dependent on their work, and everyone has been satisfied with their work on the website and app. They’ve done a good job at implementing our ideas, so we’re very grateful for that. Once they both launch, we’ll receive qualitative feedback.

How did smartData Enterprises perform from a project management standpoint?

They’ve been excellent. They work efficiently and everything is always up to date. In terms of communication skills, they constantly provide feedback and stay in contact with us on the progress of the project every day. The projects have always been on time and they’ve been extremely helpful. We didn’t quite get a full scope of how the webpage was going to be developed. We went from focusing on the app to the website being built and it would’ve been helpful to have a timeline.

What did you find most impressive about them?

They don’t find easy solutions or make a quick fix. We have tried other companies and they try to find loopholes and don’t go with our exact idea. We really feel working with smartData Enterprises is a major step forward. They’re a company that takes responsibility for itself. 

Are there any areas they could improve?

They should be a bit more proactive in suggesting ideas to the customer and coming forward with their own experience, not take our designs for granted. Sometimes when we come up with ideas, they automatically implement them. It would be better if they looked at the big picture, but overall it has been a good experience. I think there was a minor culture gap as well, so we could be more proactive ourselves. 

Do you have any advice for potential customers?

Always be proactive yourself and provide constant feedback on their work. Be honest; if there is something that’s implemented and developed that’s not according to plan, then tell smartData Enterprises to fix it.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Carescribr. Carescribr's a documentation tool for physicians and medical teams to better manage medical records.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with smartData Enterprises?

We needed to develop our MVP to demonstrate the product's viability and its ability to make the electronic document questionnaire more efficient. That was the premise that we needed to demonstrate.

SOLUTION

What was the scope of their involvement?

We outlined the problem that the product's attempting to solve and the ways to go about solving the problem. Then, we thought through the workflows that we expected a medical team and physician to follow for documentation. We worked through those workflows to identify the features that the smartData Enterprises team needed to build. From there, we were able to map out a progress sheet, which was essentially a map and timeline for features. It also mapped out a testing process to demonstrate features' functionality before we moved on to the next phase.

Their team completed the first phase, which resulted in an MVP that functions at a certain level. The application as a couple of different components. They also created a web application that was written in HTML5 and a native application for the iPad, which was done with Swift. They build the background database that's in the actual using MySQL.

We rolled the MVP out to various clients, needing their assistance to ensure that the features worked. We added a separate phase to allow for integration with an EMR system.

What is the team composition?

The majority of the development had three team members, one of which came in and out to work on the server database. We worked with one individual at the beginning who created the wireframes for the tablet application. After we signed off on that component, an engineer on the server-side came in and someone else supported the tablet application. We also engaged with a separate person who worked on the web application.

How did you come to work with smartData Enterprises?

Basically, I went through various websites that rated different types of agencies and development firms. I felt that an individual software engineer was too risky for our case because we had a lot of components. It was a bigger project than I thought a single person could do reliably. Once we settled on a couple of firms we interviewed each one based on a set of criteria, which included experience with healthcare software and price. We interviewed the firms and only two out of five were able to repeat back to us what the application was trying to do and provided an idea of how they’d go about doing it. smartData Eneterprises did that. Their supervisor had significant experience and social skills to not only navigate the technical side but also speak to me as a client. 

How much have you invested with them?

Up until this point, the total for the development's around $34,000.

What is the status of this engagement?

The wireframes started in the summer of 2018 and ended in November. We started development in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team was professional and the end results were positive. Patient feedback has been positive with regard to the UI/UX. We've also gotten positive results from the medical team and physicians for our concepts and outputs. 

We decided as a company to pivot in a different direction. The problem and product are the same but we're looking into a different market. We scrapped our clients from the summer because they didn’t fit the new direction. I created a clinic and using Carescribr internally. We're optimizing the software alongside the clinic to ensure that the product's components function and do so properly before we go back out to the market.

How did smartData Enterprises perform from a project management standpoint?

In the beginning, we communicated via Skype meetings. When we had a specific issue, they sent a message during the day. Due to the time difference, communication came in spurts. I provided feedback routinely around 11—12 at night, which their team reviewed and sent back to me in the morning. There was a constant flow of communication, but it was asynchronous.

As the development went along, we became less dependent on audio conversations. smartData Enterprises sent a new build that I would review, work through, and test. I typed up changes or created a video for larger changes to send to their team. They confirmed by a text message that their team understood. 

What did you find most impressive about them?

smartData Enterprises has a wide variety of engineers with expertise in many different areas. If I had a question that the immediate team couldn’t answer, they outsourced the question to other people. Their team expanded the network to get an answer or complete the task correctly rather than spending a lot of development hours tinkering. They had the ability to get an answer fast and implement it into our project. I have no reservations about their technical skills.

Are there any areas they could improve?

The time difference made the engagement a little challenging. Their team made mistakes at times and without realizing, called me at one or two in the morning.

My overall experience was great, but certain aspects ran us over budget. There were a couple of instances when I felt that their team thought they understood where the project was going but made an assumption. This lead to back and forth as well as meant that we had to walk back the project because their team went down a path that I didn’t want, which was costly and we ran over budget.l This was towards the middle of the project when I gave them space to work more independently. I had a couple of demos set up in April or May because their team assured me the product would be done in March. They were able to pull in the resources to get ready for the demos, but I wasn’t able to display the software in two of the three demos as promised because it wasn’t functioning at the level promised at that time. I could only show a scaled-down version of the product. The process required negotiation in expanding our budget and scaling back on a couple of features to finish. I wasn’t happy but it got us to a place where the platform functioned. 

Do you have any advice for potential customers?

Sit down with the supervisor or whoever’s going to be the interface between the client and the development team. Be clear about the features you want and give visual representations as examples. Once the idea's communicated correctly, smartData Enterprises will execute.

There’s also a level of humility that both sides need to share to be able to come to the same place. There were instances when I felt that they weren’t actually understanding what I was saying, which was proven because their team came back with a feature that wasn’t what I wanted. When I requested that they get back to me sooner and give me more incremental feedback, there were conversations in which they would interrupt to assure me that their team knew what they were doing. This may be because we were speaking in a different vernacular.