What evidence can you share that demonstrates the impact of the engagement?
I was very happy that the team could work without my direct involvement. After I specified a few ideas, they worked on those, and then came back to me to ask more questions. They made decisions on UI elements and filled in the blanks when needed, and the end result was excellent.
How did SmartApp perform from a project management standpoint?
We’d normally have Telegram or Skype communication. I’d throw some ideas to Sergei, and he’d make some sketches and come back to me in a few days. I’d discuss things further with him, and when the actual implementation of the details started, I’d receive messages from their programmer directly.
The entire process was comfortable for me. I only interacted with a few people, and always had continuity. They asked relevant questions that made things move forward pretty fast.
What did you find most impressive about them?
I’ve worked with many outsourcing companies where our situations operated similarly. There would just be a few aspects done wrong between the lines. What I really like is the amount of responsibility and ownership on SmartApp’s side.
They have a big picture understanding of what it should look like, and they really owned the process. I didn’t have to correct and pinpoint them to functionality issues. That’s the most precious quality of this collaboration.
Are there any areas they could improve?
As far as my side goes, it went without glitches. The communication was very clear. When something was at the edge of not happening, they’d catch it beforehand and ask questions that notified us of any problems. We paid them a decent amount, but I’d work with them again.
Do you have any advice for potential customers?
First of all, I’d say that it’s best to have a set form of communication and tell things as they are. The first thing in working with SmartApp is to have them sign some form of NDA to disclose all of the pieces. We did it this way.
Since they were looking at the bigger picture, they helped us with some things we didn’t ask for and found problems within the system. The important thing is clarity of communication. Whoever hires SmartApp should give all of their trust to the company. If they have an overview of what needs to be done, there’ll be no problems whatsoever.