A Better Experience.

SmartApp is a full-stack web development company.  We provide end-to-end software development: from consulting and design to implementation and after-launch support.

We place our clients and their needs to the core of all our processes and deliver solutions that move their business to an entirely new level.

Key facts:

  • 86% of clients are long-term.
  • 150+ successfully completed projects.
  • 5/5 rating on Clutch.

Our core expertise:

  • Web development
    • Custom: PHP, Node.js, Python, Laravel, Symphony, Ruby on Rails
    • Platform-based: Drupal, Wordpress, Moodle, Magento, WooCommerce
  • UI/UX design
  • QA & testing
  • Support & maintenance

Our portfolio covers:

  • CMS and Web Portals
  • Document management systems
  • Intranets and collaborations solutions
  • Asset Management solutions
  • E-Learning (LMS)
  • E-commerce
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
Minsk, Belarus
headquarters

Portfolio

Key clients: 

Deutsche Telekom, Purina, Whole Foods, Knorr-Bremse, WorkFusion, Bayer, Wellesley college, CarFax.

E-learning platform for WorkFusion Image

E-learning platform for WorkFusion

SmartApp provided live migration, customization and performance upgrade to E-learning platform with 35K users, 30 courses and 1000+ hours of learning materials.

Results:

- Flawless live migration from Moodle 3.1 to Moodle 3.7

- Redesign implementation

- Performance optimization: +40% to the server performance and loading time

- Multilingual website

development: added Japanese and Spanish platform versions

- Automated courses content localization via Crowdin integration

- Custom learning plans, reports and charts, grading, filtering, certificates, student profiles

- Ongoing support and maintenance

Technologies:

Moodle, PHP, MySQL, AWS, JS, jQuery / jQuery UI, Bootstrap, CSS, HTML, Rest API, Crowdin API, Accredible API, Oracle Eloqua API
Web App for sensor data monitoring Image

Web App for sensor data monitoring

Our client specializes in spatial analytics. They produce sensors that monitor multiple parameters inside and outside clients’ spaces to generate insights on space utility.

Starting a new project on air condition monitoring they’ve faced with multiple UX and performance challenges and choose SmartApp to solve them. 

SmartApp team completed all stages of the development cycle to create high-performing JS

application: from business analysis and architecture planning to UX, development and testing. 

 

Results:

- Effective Big Data processing within JS web application integrated with Amazon Redshift

- Interactive sensor data visualization with Chart.js

- Intuitive navigation between thousands of facilities equipped with sensors

- Quantitative and qualitative comparison of periodic sensor data

 

Technologies:

JS, Bootstrap, CSS, HTML, Chart.js, Hammer.js, jQuery, MapBox API, PHP, Amazon Redshift, AWS

 

BI Portal for the leading Pharmaceutical company Image

BI Portal for the leading Pharmaceutical company

Our client, a world’s leading pharmaceutical company was looking for an embedded analytics solution that would enrich Tableau viz power with effective collaboration options and intuitive UX.

SmartApp designed and developed an effective BI portal around the existing reporting system using Tableau JavaScript API.

Results:

- Intuitive and easy navigation for 300 users.

- Effective

collaboration options with: activity feed, idea management spaces, role-based user access control, voting.

- Working space personalization with flexible widgets.

- Streamlined onboarding with embedded tutorials.

- Real-time alerts and notifications.

Technologies:

Tableau JavaScript API, Rest API, SSO, Vue.js, Bootstrap, CSS, HTML

 

Housework Services Marketplace Image

Housework Services Marketplace

Our client had a concept of a specialized housework services marketplace with built-in payments. The idea was to match individuals looking for some help with cleaning, handyman and other kinds of jobs with reliable performers.

SmartApp team was responsible for the full development cycle from initial requirements analysis to development and integration of a Drupal-based marketplace.

Results:

- Multilingual e-store: English and Norwegian versions

- All jobs are linked to geolocation via Google Maps API

- Authorization with social networks

- Direct messaging between employers and employees

- Secure online payments with PayPal and Stripe integration


Technologies:

Drupal, PHP, MySQL, JS, Stripe, PayPal

Document Management and Workflow Automation Image

Document Management and Workflow Automation

Our client, a product certification agency, had overcomplicated and long processes for conformity declarations preparations.

SmartApp created a Drupal-based document management and workflow automation solution. It covered the whole certification process from application via website form to the certificate issuance and made it transparent to the end customers.

Our team was responsible for the full development

process: from technical requirements and design to solution implementation and testing.

 

Results:

- Custom workflows for each type of declaration/certification

- Automated time logging for each processing step

- Automated order status tracking via client account


Technologies:

Drupal, PHP, REST API, MySQL, JS, jQuery / jQuery UI, Bootstrap, CSS, HTML.

Manufacturing Operations Management System for German concern Image

Manufacturing Operations Management System for German concern

Our client is a world’s leading brake system manufacturer. Having a long production cycle and distributed supply chain they wanted to create a system to monitor and optimize assembly line loading and component parts production and delivery.

They turned to SmartApp to develop web application for online monitoring of assembly line load and supply chain management.

Results:

- Visualized

assembly lines load on all factories

- Synchronized data from >80 plants producing component parts

- Created multiple performance scenarios for balancing assembly lines and components delivery

- Achieved effective collaboration for production managers and supervisors across the concern

Technologies:

PHP, Drupal, MySQL, REST API, JS, CSS, HTML, Chart.js, jQuery, platform.sh

Innovative Logistics - Corporate website with TMS intergation Image

Innovative Logistics - Corporate website with TMS intergation

Goal:

Design and development of a corporate website for a logistics company.

Achievements:

- UX research, competitor’s analysis

- Design of corporate portal & service landing pages

- Mobile

adaptation and full responsiveness

- Online calculator of company services pricing

- Integration with TMS



WeCar - E-commerce platform Image

WeCar - E-commerce platform

Goal:

Create a marketplace to buy & sell trucks and tractors

Achievements:

- UX research, competitor’s analysis,

- UI visualization

- Interactive prototyping

- Full responsiveness

- Drupal

integration

Technologies:

Drupal, JS

 

CarFax - Support and Maintenance Image

CarFax - Support and Maintenance

Goal:

Support and maintenance of a free VIN decoder platform


Achievements:

- Platform maintenance

- Security updates

- Performance optimization

- New features development



Reviews

Sort by

Web Dev & Maintenance for Women's Clothing Reseller

"We are impressed by the work they’ve done and the level of services they’ve provided."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2016 - Ongoing
Project summary: 

SmartApp did everything from web design and prototyping to web development from scratch and SEO work. They developed a Drupal-based website. Currently, they manage website support and online promotion.

The Reviewer
 
11-50 Employees
 
Berlin, Germany
Tatyana Dragunova
CEO, OasisStyle
 
Verified
The Review
Feedback summary: 

SmartApp helped the client achieve goals of establishing an online presence and getting more customers. Their project manager is always available and keeps the client updated every step of the design and development processes. The team is responsible and ready to explain any areas of questioning.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My name is Tatyana Dragunova. I am a founder and CEO of the OasisStyle store. We are a reseller of women’s clothes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartApp?

We have been working offline for quite a long time. One day we decided that it is the right moment to go online.

What were your goals for this project?

Being on the same page with your clients is extremely important. As our target audience is online, we should have been there as well. Of course, we could create just social network accounts and content ourselves with that but we decided to go beyond and turn to the idea of website development. Our main goal was to create a website for new clothes collection presentations as we renew them every season.

SOLUTION

How did you select this vendor?

We are a Minsk-based store and work for the local market only. We were looking for a development company with a strong knowledge of the local market nature. An opportunity to discuss all issues face-to-face was also very important for us that’s why office location was one of the criteria. SmartApp meets all our requirements. Besides, they have great recommendations.

Describe the project and the services they provided in detail.

The company developed a Drupal-based website for us. They did everything: from web design and prototyping to web development from scratch and its SEO-optimization. They took all our wishes, helped us transform them into technical requirements and then just did their best to fulfill them and deliver a website we like. Now they manage website support and online-promotion for us.

What was the team composition?

It was a team of 5 experts: project manager, web designer, 2 developers and SEO-manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

SmartApp helped us achieve our goal: move online and get more customers. The amount of our online clients is growing weekly and we are very happy about this fact.

How was project management arranged and how effective was it?

The project manager responsible for our project was always online and keep us informed of every step of the design and development process. They negotiated every detail. It helped achieve the brilliant result we are fully satisfied with.

What did you find most impressive about this company?

For sure, it is their responsibility and readiness to help and explain everything. They managed the project with respect to our budget and deadlines. We are impressed by the work they’ve done and the level of services they’ve provided.

Are there any areas for improvement?

Our collaboration grows into a long-lasting partnership. We are happy to work together and see SmartApp growing and extending its services. The only thing that we could say is that they are a great vendor to work with and you will be more than lucky to have them for your project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Workflow Automation for Biz. Certification Company

"It is our pleasure to work with SmartApp."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

SmartApp provided web development for a business certification business. Implementing Drupal web updates, the team worked to materialize the client's main offering: the automation of business certification.

The Reviewer
 
51-200 Employees
 
Minsk, Belarus
Sergey Poliakov
Founder, CertificateService
 
Verified
The Review
Feedback summary: 

SmartApp helped streamline the client's services and made them comprehensible to third-party customers. Their work also helped with the client's onboarding process. They effectively adhered to the scrum methodology to deliver in sprints. They're a skilled team that's a pleasure to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a founder and director of the CertificateService company. We provide businesses with a wide range of services in the area of certification and declaration of products and also confirm their compliance with national standards and legislations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartApp?

We were looking for a reliable technical partner to update a website and turn our idea about automation of certification workflow into reality. We would like to speed up the certification process and make it more clear and transparent for clients.

What were your goals for this project?

Our goal was to keep clients aware of every step and provide them with real-time information on certificate status. We wanted to make all processes from application via contact form to the certification delivery simple.

SOLUTION

How did you select this vendor?

As we are based in Minsk, we were searching for a development company nearby. SmartApp has great referral recommendations and the reputation of a reliable development company we could trust. Besides, we were impressed by the time estimation of our project.

Describe the project and the services they provided in detail.

SmartApp helped us a lot with our Drupal website, they did extensive work. Besides virtual hosting migration, website update to the Drupal 7 version and Bitrix24 integration, they created a custom complex system for us. It was created from scratch. The SmartApp team helped us transform our wishes into technical requirements and then they managed prototyping, design, development and testing of the system.

They delivered an automation system where employees could work with the online applications and track their activity on a certain document. Clients, in turn, get an opportunity to login to their account to check the document flow and make payments.

What was the team composition?

The team consisted of 6 people. The project owner was one of our employees. Project manager, business analysis, back end developer, front end developer and QA engineer worked on the SmartApp side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

SmartApp team helped us streamline and speed up our work. It was important for us to make such a complicated process as certification easy to understand for our customers. What is more, now it is easier for new employees to dive into processes.

How was project management arranged and how effective was it?

SmartApp was following Scrum methodology. They divided the development process into two-weeks sprints. We used Trello to monitor the progress. The team was always online so we got answers to all questions we had very fast.

What did you find most impressive about this company?

It is our pleasure to work with SmartApp. They are intelligent, experienced, professional developers. We are working together since 2016 and we are still satisfied with this partnership. They always meet our requirements and respect the deadlines.

Are there any areas for improvement?

We are fully satisfied with our experience with the SmartApp team. So we wish them good luck and we hope they will always have resources to work on our project even when they grow into an international corporation.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Portal Design for Cryptocurrency Platform

"The entire process was comfortable for me."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Sept. 2018
Project summary: 

SmartApp developed a web portal for a cryptocurrency project that manages and collects funds from several sources. The team created wireframes before building the platform using Vue.js. 

The Reviewer
 
1 - 10 Employees
 
Wien, Austria
R&D Lead, Safepool.io
 
Verified
The Review
Feedback summary: 

The skilled team at SmartApp provided a seamless engagement and experience, delivering an efficient and high-quality solution. Their clear communication style prevented any ongoing issues. They take total ownership over their projects, easing client stress and interference. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a freelancer that’s associated with several companies. I have business in digital signal processing and cryptocurrency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SmartApp?

SmartApp developed an advanced web portal.

SOLUTION

What was the scope of their involvement?

I had a cryptocurrency project that was an online pooling solution for collecting and managing funds from several sources. SmartApp started from scratch. We sent over what needed to be done, and then their team created a few wireframes for implementation. They initially used PHP, but at our request, the platform was later redone in Vue.js.

Our intended users for the platform were individual traders that wanted to participate in the acquisition of ICO crypto tokens from different startups. It was targeted at a final user with a customer system for tracking and registration, along with the transaction handling portion.

What is the team composition?

While I communicated with three people initially, there were more involved. I was in touch with Sergei (Co-Founder & CTO), one of the programmers, and a designer. Sergei made sure everything was correct, and the programmer answered all of my technical questions.

How did you come to work with SmartApp?

They were recommended to me through several sources. I knew them from some time ago, but I thought that they didn’t specialize in this field. I asked a few other companies for their quotes and what the conditions would be. Ultimately, SmartApp was chosen.

How much have you invested with them?

The total cost of the project was $25,000–$50,000.

What is the status of this engagement?

I started working with SmartApp in February or March 2018, and we finished up in August or September of that year. There was some maintenance work after that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very happy that the team could work without my direct involvement. After I specified a few ideas, they worked on those, and then came back to me to ask more questions. They made decisions on UI elements and filled in the blanks when needed, and the end result was excellent.

How did SmartApp perform from a project management standpoint?

We’d normally have Telegram or Skype communication. I’d throw some ideas to Sergei, and he’d make some sketches and come back to me in a few days. I’d discuss things further with him, and when the actual implementation of the details started, I’d receive messages from their programmer directly.

The entire process was comfortable for me. I only interacted with a few people, and always had continuity. They asked relevant questions that made things move forward pretty fast.

What did you find most impressive about them?

I’ve worked with many outsourcing companies where our situations operated similarly. There would just be a few aspects done wrong between the lines. What I really like is the amount of responsibility and ownership on SmartApp’s side.

They have a big picture understanding of what it should look like, and they really owned the process. I didn’t have to correct and pinpoint them to functionality issues. That’s the most precious quality of this collaboration.

Are there any areas they could improve?

As far as my side goes, it went without glitches. The communication was very clear. When something was at the edge of not happening, they’d catch it beforehand and ask questions that notified us of any problems. We paid them a decent amount, but I’d work with them again.

Do you have any advice for potential customers?

First of all, I’d say that it’s best to have a set form of communication and tell things as they are. The first thing in working with SmartApp is to have them sign some form of NDA to disclose all of the pieces. We did it this way.

Since they were looking at the bigger picture, they helped us with some things we didn’t ask for and found problems within the system. The important thing is clarity of communication. Whoever hires SmartApp should give all of their trust to the company. If they have an overview of what needs to be done, there’ll be no problems whatsoever.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    The quality was satisfactory, and I’d work with them again, but they’re not the cheapest.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d recommend them 100%.

E-commerce Development for IT Company

"SmartApp team is Drupal know-it-alls. They are experienced, talented and curious."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Mar. 2020
Project summary: 

SmartApp developed an e-commerce website for an IT company. The team provided backend development services in Drupal 7. 

The Reviewer
 
51-200 Employees
 
Grodno, Belarus
Aliaksandr Kot
Lead Software Engineer, Exposit D.S.
 
Verified
The Review
Feedback summary: 

The engagement fixed all of the site's errors, meeting the expectations of the internal team. SmartApp communicates effectively to ensure a smooth workflow. The team is knowledgeable, hard-working, and dedicated.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My name is Aliaksandr Kot. I am a lead software engineer in IT company providing Web, Mobile and Enterprise software development services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartApp?

We were working on the Drupal 7 website for one of the largest American organic food suppliers, along with our in-house development team. But at a certain point, it became clear that the number of tasks was growing and we needed more resources. Recruiting new developers is never an easy process and it is very time-consuming. That’s why we decided to find a development partner to help us with the project. We reached out to the SmartApp team as we could vouch for their competence

What were your goals for this project?

We were working with one of the largest organic food suppliers from the USA. The company owns a Drupal-based website. We were involved in web and e-commerce development for them. the largest organic food supplier from the USA. The team was involved in e-commerce development based on the Drupal 7 CMS platform.

SOLUTION

How did you select this vendor?

SmartApp team are Drupal experts. They helped us mostly with backend and server configuration. The company was involved in e-commerce development for the client. They assisted in new features development and adding. For instance, they enriched the online store with an opportunity to modify the order. They also helped us with landing page development and constant on-call website monitoring.

Describe the project and the services they provided in detail.

SmartApp provided backend development services for the largest organic food supplier from the USA. The team was involved in e-commerce development based on the Drupal 7 CMS platform.

What was the team composition?

We were working with Eugene, a full-stack developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

SmartApp showed itself as a reliable and experienced partner. Their excellent development and communication skills were impressive. They are result-focused and skilful. All the assigned issues were solved just in time. The partner is fully satisfied with the collaboration.

How was project management arranged and how effective was it?

Brilliant, and I am not joking. They were online no matter what and kept us informed on every development stage. We communicate via email, skype, zoom and chime. When working together we did several types of calls: daily status calls for 15 minutes, 1 hour calls for backlog grooming 1 time per week and also sprint planning calls every two weeks. Task management was run in Jira and Mindtree.

What did you find most impressive about this company?

SmartApp team is Drupal know-it-alls. They are experienced, talented and curious. They keep all the latest technologies under the radar and implement them when working on the project. They were always available ready to fix problems, add new features, mentor our developers and share their experience. We were very impressed with the quality and speed of their work.

Are there any areas for improvement?

There is always room for improvement. So we wish SmartApp move forward, grow and extend their experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

API & Plug-In Development for Translation Company

“They fit the project very well, and we had no doubt about their abilities.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Mar. 2020
Project summary: 

SmartApp handled custom software development services for a translation and localization company. They built the solution's infrastructure as well as developed an API and plug-in using the PHP framework.

The Reviewer
 
51-200 Employees
 
Minsk, Belarus
Vadim Homchik
CTO, Alconost
 
Verified
The Review
Feedback summary: 

The solution was successful and achieved its objectives. SmartApp made communication easy and implemented an effective project management style. They resolved issues quickly, making collaboration seamless. Backend development is one of their strong suits. Overall, the partner is very satisfied.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Alconost, we’re a translation and localization company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SmartApp?

We had a major client that we’d been building a continuous localization process for. However, we needed someone to help us with the infrastructure and full-model development because our team didn’t have any experience with that.

SOLUTION

What was the scope of their involvement?

SmartApp deployed and supported the solution’s infrastructure model. They handled the custom development of an API for a Moodle platform that was vital to building the continuous localization process. Their team also built a custom plug-in for Moodle, and we’re planning to opensource it. 

What is the team composition?

There were about five people, including a project manager. We usually collaborated directly with the developers.

How did you come to work with SmartApp?

They're local to our company because they’re located in Minsk as well. I heard of them through word-of-mouth. They fit the project very well, and we had no doubt about their abilities to complete it.

How much have you invested with them?

We invested between $25,000–$50,000.

What is the status of this engagement?

The project lasted from May 2019–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was successful, and they completed everything our client needed. I give them five out of five stars.

How did SmartApp perform from a project management standpoint?

There were no issues with project management and if there were, they were fixed quickly. We communicated through Slack.

What did you find most impressive about them?

Communication was easy.

Are there any areas they could improve?

No, everything was okay.

Do you have any advice for potential customers?

They’re a good partner for backend development. I highly recommend using them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Dev for Distribution & Consulting Business

"They are really tough professionals with a very honest and open approach."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Nov. 2016
Project summary: 

SmartApp designed and developed a new company website with an online shop, delivery option, and online support services. They made adjustments to the final design after receiving the client's feedback.

The Reviewer
 
51-200 Employees
 
Moscow, Russia
Vice CEO, WeMaTec
 
Verified
The Review
Feedback summary: 

SmartApp's work contributed to the client's 50% increase in sales within six months after the final launch. They had good project management skills and used Trello to keep the client involved. They were great teachers and were willing to help with any questions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Wematec is involved in distribution&consulting businesses: 1, car wrapping and protecion PVC and PU films (tutoring the technology and distribution of materials and equipment 2. interior and exterior design and decoration 3. clothes and accessorioes design 4. visual communications (digital printing etc)/. My job is Vice CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartApp?

Wematec decided to made completeli new corporate website with on-line shop, informaion , delivery, online support services etc

What were your goals for this project?

To be visible in the web, to provide new approach and servives to Company"s customers.

SOLUTION

How did you select this vendor?

We met them at the exhibition at the "SEO Development conference"

Describe the project and the services they provided in detail.

They created and developed completely new corporate website (portal I would say). Starring for analysys of Wematec businesses, its areas, internet activities, competitors etc. Then they offered several possible variants of design and performances. When we chose the version we liked more= they started to adjust it up to final condition

What was the team composition?

There were four team members from our side- sales, IT, logistics and financial depts and six from SmartApp side: design , 2 programmers, content-manager , business analyst, project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We managed to increase out sales up to 50% within 6 months after launching the new web site. It was significant and more we had expexted

How was project management arranged and how effective was it?

It was completely new for us that time starting to use the online project management portal Trello. So we could see every task in progress at every time we want to/. We could monitor processes and made our fixings and corrections properly.

What did you find most impressive about this company?

They are really tough professionals with a very honest and open approach. I would say they became our techers in some fildes (web development and IT solutions)

Are there any areas for improvement?

There is no limit to perfection) web development is very fast growing and developing area and there is always something to improve here

5.0
Overall Score better quality/price combination ever
  • 5.0 Scheduling
    ON TIME / DEADLINES
    all deadlines are in schedule times
  • 4.5 Cost
    Value / within estimates
    not so cheap- but the quality costs it
  • 5.0 Quality
    Service & deliverables
    Better than expected
  • 5.0 NPS
    Willing to refer
    of course yes

Updates for Train Ticket Selling Website

"They were very responsive and would get back to us on the same day."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Mar. 2020
Project summary: 

SmartApp provided feature development for an existing website, focusing their work on backend data integrations.

The Reviewer
 
51 - 200 Employees
 
Minsk, Belarus
Head of IT Development, Firebird Tours
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with SmartApps quality of work and technical expertise. Their resources demonstrated top-level responsiveness and communicated well. customers can expect fast turnaround.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of the IT department for Firebird Tours. We are in the travel market and organize and sell tours, as well as train tickets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SmartApp?

We needed help to develop a website for train ticket sales.

SOLUTION

What was the scope of their involvement?

We had an existing website that SmartApp helped us develop new features for. They did some new integrations with different kinds of data providers and worked on the back office as well. It was mostly backend work. They used PHP and Drupal 8.

What is the team composition?

We worked directly with anywhere from 1–3 developers.

How did you come to work with SmartApp?

We are based in the same city as SmartApp so we found each other locally.

How much have you invested in them?

We spent about $50,000 USD, although I don’t remember the exact amount.

What is the status of this engagement?

We worked together from October 2019–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It is hard to measure success, but I am very happy with their work. Their specialists are very strong, and they provided us with a very good level of service.

How did SmartApp perform from a project management standpoint?

We didn’t use any project management tools, as we had internal project managers. Their developers were good, though. They were very responsive and would get back to us on the same day. Communication was done through Skype and was very good.

What did you find most impressive about them?

Their quality of work was the most impressive.

Are there any areas they could improve?

They could expand their range of services.

Do you have any advice for potential customers?

I would highly recommend hiring them because they provide really good quality of work.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Sometimes they missed deadlines because they maybe didn’t estimate very well.
  • 5.0 Cost
    Value / within estimates
    The cost was average for the market.
  • 5.0 Quality
    Service & deliverables
    They did what we requested, and it was done very quickly.
  • 5.0 NPS
    Willing to refer
    They are professionals in their field of work. They did their work very well.

Multiple Dev Projects for Automation Company

“…their dedication and involvement have been stellar.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

SmartApp continues to provide an array of development, design, and marketing services for a company that specializes in intelligent automation. Their work has involved working in Moodle, coding in PHP, and SEO.

The Reviewer
 
201-500 Employees
 
Minsk, Belarus
Alexandra Bogush
Product Owner, WorkFusion
 
Verified
The Review
Feedback summary: 

SmartApp’s contributions have led to many successful product launches. Their team is eager to help the client succeed, even picking up new skills in the face of changing project requirements. Amazingly flexible, the team’s service offering has expanded to accommodate all of the company’s needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a product owner for WorkFusion, a software company that provides intelligent automation products. We offer solutions that utilize machine learning and robotics to automate processes in the banking, healthcare, and insurance industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SmartApp?

We have a digital product team that’s responsible for the development of our corporate website, our educational platform, and our internal/external portals. SmartApp provides additional web development, web design, and digital marketing support.

SOLUTION

What was the scope of their involvement?

We have customer-facing solutions like our corporate site and automation platform, but we also have internal solutions, such as a Partner Portal. SmartApp helped with development on both sides.

Utilizing Moodle and coding in PHP, SmartApp enhanced our website which is built on Drupal and WordPress (and hosted on AWS). They also built new products—like a Use Case Navigator and a Partner Portal—from scratch. They focused on UX/UI design for a lot of it.

Last year, we launched localizations for all of our digital projects. It was a large and sophisticated project that targeted the Japanese and Spanish markets. They assisted in the technical side of website translation and other elements.

Now, in addition to all of the development support, their team even conducts SEO and helps us boost our marketing.

What is the team composition?

We currently have several teams of 4–5 developers, overseen by a project manager, on different projects. SmartApp has also provided us with designers, QA engineers, and SEO specialists as needed. In total, we work with around 15 people.

We interface with both the project manager and CTO, but we also communicate directly with the developers. We use Slack.

How did you come to work with SmartApp?

In preparation for the launch of our Moodle-based system in 2017, we were looking for local Minsk companies to help us with development. We found SmartApp after doing some market research.

How much have you invested with them?

We pay them around $250,000 per year.

What is the status of this engagement?

The collaboration is ongoing; we’re currently engaging them for different projects of varying complexity.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With SmartApp’s help, we were able to launch several platforms this year alone. We wouldn’t have been able to do it without them; their dedication and involvement have been stellar.

We’ve been especially pleased by their eagerness to accommodate our needs. Even if they don’t have the precise competencies for a complex project, they’re still ready to learn and provide the required skills. We’re completely satisfied with their work.

How did SmartApp perform from a project management standpoint?

They’ve been excellent at ensuring that we hit all deadlines and milestones. We manage projects through JIRA and use Confluence to create checklists and workflows for each project. By handling operations and DevOps completely by themselves, they’ve facilitated processes. Daily communication has made the engagement seamless.

What did you find most impressive about them?

I’m more impressed by their readiness to adapt and change for us. Even though we initially engaged them for the sole purpose of creating our Automation Academy, we’ve since enlarged their responsibilities.

When we created websites and developed new platforms, they picked up skills along the way to provide us with SEO and content marketing work. It’s been a true partnership; we develop together, instead of them developing for us.

Are there any areas they could improve?

No, I can’t think of anything. Because we encourage inter-team transparency, we’ll hold a retrospective after each project launch. We’ll openly share areas of improvement to implement in the next project. It’s been a very beneficial process.

Do you have any advice for future clients of theirs?

Clients shouldn’t hesitate when choosing SmartApp. Any customer will be impressed by the results since their team is eager to make the project a success.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketplace MVP Dev for Information Technology Company

"Their competency, transparency, and speed were impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Feb. 2017
Project summary: 

SmartApp developed an MVP of different marketplaces. The marketplaces had login, management, and client/user functionalities for both front-and backend.

The Reviewer
 
201-500 Employees
 
Palo Alto, California
Vitaly Vishnevsky
Product Manager, Information Technology Company
 
Not verified
The Review
Feedback summary: 

SmartApp developed everything needed by the client. They delivered great quality in a short period of time. The team's workflow was transparent and they provided weekly and daily sync whenever needed. All updates made were proactive and frictionless.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was the Product Manager there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartApp?

There was a need to quickly connect a team to develop MVP of a different marketplaces.

What were your goals for this project?

Marketplaces MVP

SOLUTION

How did you select this vendor?

I was searching in a different websites and found that company.

Describe the project in detail.

Sorry, but this information is under NDA. Only I can say it was different marketplaces with login, management, and client/user sides developed for Frontend and Backend.

What was the team composition?

There were frontend and backend developers, the designer was on my part.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They developed everything as needed, with great quality in a very short time brackets with weekly and daily sync when needed. All updates were proactive.

How effective was the workflow between your team and theirs?

Basically, it was transparent and frictionless.

What did you find most impressive about this company?

Their competency, transparency, and speed were impressive.

Are there any areas for improvement?

No ideas right now.

5.0
Overall Score Great company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    In time.
  • 5.0 Cost
    Value / within estimates
    It was really affordable.
  • 5.0 Quality
    Service & deliverables
    Everything delivered as discussed.
  • 5.0 NPS
    Willing to refer
    For sure.