What evidence can you share that demonstrates the impact of the engagement?
They make my life convenient and much easier with the business. Their team takes the stress out of everything. It’s really nice to be able to provide my service and not stress about the business parts of it, since it isn’t my forte. I know they’ll take care of all the legal side of the business for me. The convenience and their services are perfect.
How did Smart Bean Inc perform from a project management standpoint?
I can ask anyone at their team a question about my business and they can give me an answer, which I love. They don’t have to pass it off to anyone else and they always get back to me.
We mainly communicate through email, but they also reach out and call. We’ve never had any problems and they meet all of the deadlines. They have a great way of staying on top of things. They’re great and make my life so much easier.
What did you find most impressive about them?
Though they aren’t the biggest group of people, it’s great that everyone knows what everyone is doing in their office. It’s hard when you call a massive company and not one person knows what another is doing.
Their level of strong teamwork and high morale makes them stand out in the industry. The fact that I can talk to anyone on their team distinguishes them because it can be like an obstacle course working with other vendors.
Are there any areas they could improve?
Everything I need to be done, they do it. They’ve set the bar high, so I have had no issues and I’m satisfied.
Do you have any advice for potential customers?
Feel free to be as comfortable as you can with them. They’re so trustworthy. I give them everything I have with no fear anything will happen. Have an open mind. Though you have to be cautious with your business, you don’t need to be overly cautious with them. I trust them 100% — my business is my baby and they take care of it. Trust the process; they know what they’re doing.