SkyView Technology Inc

BACKGROUND

Introduce your business and what you do there.

David Jackson: I’m the president of a commercial reroofing contractor.

Mandy Collver: I’m the corporate secretary within the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SkyView Technology Inc?

MC: We wanted to upgrade our computer system and needed IT support.

DJ: Additionally, we were interested in implementing some firewalls in our systems, too.

SOLUTION

What was the scope of their involvement?

DJ: SkyView provides us with managed IT services and cybersecurity, and they’ve helped us purchase and install hardware and software. They’ve also helped us set up a secure internal network to share information using Dropbox, which we didn’t use before.

MC: Additionally, SkyView provides on-site and off-site IT support.

What is the team composition?

DJ: We’ve worked with around five people from SkyView, including Michael (CEO & President), who was in charge of setting us up initially. Michele (Office Manager & Executive Administrator) coordinates and decides which technician would work with us on any given request, and we’ve worked with three of those technicians. We haven’t met all of them because they can work remotely.

How did you come to work with SkyView Technology Inc?

DJ: We responded to an email that SkyView sent us. Michael visited us and offered several options. During our initial meeting, he was very patient and understood that we were not tech-savvy, so he started explaining the basics and helped us understand their involvement better.

How much have you invested with them?

MC: We’ve spent between $25,000–$30,000.

What is the status of this engagement?

DJ: We started working together in August 2019, and our engagement is ongoing; we’ve maintained a very good relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

DJ: Since working with SkyView, we’ve had no security breaches, which is the most important aspect for us.

MC: Additionally, our downtime has been minimal because SkyView is very responsive whenever we have a problem. Before working with them, we had old machinery with complex wiring, but they’ve helped us clean our hardware systems up, which is great.

How did SkyView Technology Inc perform from a project management standpoint?

DJ: SkyView’s project management is outstanding. They’re very cost-conscious of their time and our time, and we’ve never had a project management issue. We use Dropbox to share information and files, and they keep everything securely connected. We mostly communicate via Zoom, which initially was new to us, but it has worked out well.

MC: Additionally, we communicate via email, phone calls, and text messages.

What did you find most impressive about them?

MC: In the beginning, SkyView’s patience was impressive. It took us a long time to make a decision, but Michael was very patient and gave us several options. Since then, they’ve worked with us and helped us evolve from where we started.

DJ: In addition to that, SkyView has been very consistent. They bill us the same as they did initially, and they’ve lived up to what they said they were going to do. Their approach to everything has the same consistency, which I really appreciate.

Are there any areas they could improve?

DJ: Not really. We come to work very early in the morning, opening our office at 6 a.m. Initially, it took us a while to learn each other’s schedules. However, we’ve tempered our expectations to meet the other ones, and they’ve adapted very well to our schedule.

Do you have any advice for potential customers?

DJ: Never stop asking questions because they’re very patient and great at listening. Initially, we didn’t know what we wanted, and although they could have walked away from us, they stayed and helped us understand our own needs.