How did you select this vendor?
The initial vendor list was made by our procurement team using Google search for best e-commerce companies and digital transformation companies. We browsed almost thirty vendors and their recently completed projects out of which we shortlisted only five companies to be contacted which had experience in tobacco and e-commerce industry.
SkyQuest was on top of our list since they had recently worked on the projects that were very similar to the one we were planning to initiate. So this was one of the most important deciding factors for us as we wanted to invest in a company with right skills and experience to handle our project.
After initial consultations and receiving proposals from all five shortlisted companies, it was pretty clear that SkyQuest was the best fit for our project as they demonstrated both experience and capabilities.
Describe the project and the services they provided in detail.
SkyQuest conducted a project discovery phase which they call as 'roadmapping' where we had a zoom meeting for like two hours and planned out a strategy to execute the entire project.
The project was leveled into multiple phases beginning with user interface design and backend development of our platform, while our in-house team was in charge of providing timely feedback to them at every stage of the development cycle.
A core component of the project was to have 2-way integration of the e-commerce platform with our backoffice ERP system to allow smooth data exchange. This was also carried out very swiftly although a few issues related to data mapping occurred during the integration but they were also resolved in a proactive manner by the SkyQuest developers.
Each and everything was documented and tracked on their project management system from the beginning so it was very easy for our management to monitor the progress throughout the process.
After several iterations, feedback loops, and lot of documentation, the SkyQuest team finally helped us launch our fully-functioning e-commerce platform with all the bells and whistles we required to operate our business.
What was the team composition?
We mostly worked with a project manager who was assigned to us for regular communication and updates but I'm sure there was a team of 7 or 8 people assigned to our project behind the scenes.