SkyQuest

BACKGROUND

Please describe your company and your position there.

I'm the Owner and Solar Energy Consultant at a Solar Company. We are one of the top rated solar products and solar installation service providers in Illinois.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyQuest?

We hired SkyQuest to help us implement HubSpot Sales Hub CRM and also coach and train our internal team members.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched HubSpot's official directory and found SkyQuest to be a top ranking offshore partner within our budget.

Describe the project in detail and walk through the stages of the project.

They provided us with a complete roadmap starting with HubSpot onboarding, implementation, and then training & coaching services. SkyQuest setup our sales pipeline along with creating custom record properties and also helped us with importing our existing leads and with data mapping. Apart from the setup and implementation, they also integrated our back-office systems with HubSpot platform for automation and data exchange.

The training was also very well-conducted over a period of 3 days during which our staff was instructed basics of the software till setting up automation campaigns as well. The best thing I liked about SkyQuest team was their regular check-ins and follow-ups every week that ensured my team was working properly and making the best use of HubSpot.

How many resources from the vendor's team worked with you, and what were their positions?

Total 3 specialists worked with us including the Managing Director of the SkyQuest himself as he's a HubSpot certified consultant also.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first 2 months of our engagement with SkyQuest, our team was completely running on the HubSpot platform with most staff members daily using the software to manage leads and customers. The automation phase was very positive as it made everything really easy and hassle-free.

How effective was the workflow between your team and theirs?

We received all the deliverables on time and as per the agreement. SkyQuest team would conduct weekly follow-up calls on zoom to keep an eye on our effectiveness using the HubSpot CRM. The project manager was also very responsive and friendly and was always willing to help us.

What did you find most impressive or unique about this company?

I found SkyQuest's process transparent and well-structured throughout the journey. As I mentioned above, the follow-ups and accountability practice they incorporated at every week interval was very helpful and I believe that improved our efficiency a lot. My personal remarks are that SkyQuest have got very professional management consultants in its team who know how to get things done as planned and on time.

Are there any areas for improvement or something they could have done differently?

They provided all the deliverables to us as per the contract we signed. The only thing I think wish is if they could provide us the video recordings of all the training sessions that were conducted but since this was out of our agreement and most corporate trainers don't give out recordings, it makes sense to compromise on this one. Overall, the engagement was value for money!

BACKGROUND

Please describe your company and your position there.

I'm the Director at Proxima Global. Since 2018, we are providing consultation and advisory services to our clients in the oil and energy sector. Our clients are high net worth investors and public corporations in North America and the Middle East.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyQuest?

We needed a proficient software development company to build a web-based business intelligence & analytics platform for us and to support us on the way to its successful and fast adoption.

What were your goals for this project?

As most of the BI software packages available on the market seemed general, we decided to go for a custom built platform tailored to our unique requirements and needed features. Usability and integration with data sources was our primary objective throughout the project lifecycle.

SOLUTION

How did you select this vendor?

They responded to our RFP along with seven other companies. After shortlisting and comparing vendors for each criteria, we decided to award the contract to SkyQuest as they qualified in every manner.

Describe the project and the services they provided in detail.

This project involved the implementation of a custom web-based BI & analytics platform which should provide our operations team to carry out data visualization and analytics job efficiently. Our idea was simplify most of the manual work we used to carry out previously by eliminating manual work and instead focusing on performing a more accurate analysis of data and historical trends and have the final results updated on weekly basis in online reports.

What was the team composition?

On our side, I along with my assistant, and a managing consultant were involved. On SkyQuest's side, one project lead, one BI specialist and two full-stack developers. We mostly coordinated with the project lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We got excellent feedback from our operations team and we are still getting impressive result using the system that makes us more accurate in our analysis and decision making process.

How was project management arranged and how effective was it?

They managed the project professionally using an agile scrum based approach which we were somehow not very used to, but still got along with it. The overall communication was very good, and all the promised milestones were always delivered within the expected schedule.

What did you find most impressive about this company?

During our initial considerations, some colleagues discouraged me to hire an overseas development partner as there are usually issues related to communication and different timezones when working with an overseas provider. Impressively, this hasn't been an issue with SkyQuest at all.

The team was very responsive, easily available, and ensured the overall experience was transparent. That made it seem as though their team is working in-house our office in US.

Are there any areas for improvement?

Nothing comes to mind at the moment.

BACKGROUND

Please describe your company and your position there.

I'm the Project Design Coordinator at VistaChat which is an on-demand customer support service that helps businesses with live chat sales & support solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyQuest?

We hired SkyQuest to help us plan an deploy a digital strategy for inbound lead generation and sales.

What were your goals for this project?

We wanted to increase our sales through the inbound methodology but our internal sales team was trained for outbound selling only.

SOLUTION

How did you select this vendor?

We hired SkyQuest from the HubSpot agency partners directory where they are top ranked. They are the best inbound marketing and inbound sales agency in Pakistan and the Middle East.

Describe the scope of their work in detail.

Our project scope involved two phases. The first was to a design & develop a mobile responsive lead-generating website integrated with the HubSpot CRM for backend sales operations. The second phase required the SkyQuest team to deploy an inbound marketing and sales strategy including funnels, content, and automation.

What was the team composition?

We worked with the SkyQuest’s marketing lead (project coordinator) and the inbound specialist throughout the journey who were the main contacts. The other team members included a web developer, a content strategist, and a senior creative designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In just one month of the website launch we were able to generate 1700+ qualified inbound sales leads. The website was also optimized to have a load time of just 4.8 seconds which is very good from the seo point of view.

How effective was the workflow between your team and theirs?

The workflow remained very smooth from day one to-date. SkyQuest team gave us access to their project management system (PMS) where all the collaboration and tasks handling were performed. A sprint meeting was carried out every two weeks where we discussed all the progress and planned upcoming tasks.

What did you find most impressive about this company?

Very knowledgeable, committed, and reliable. We were impressed to see how quickly they understood our business and industry practices. It feels like they are an internal part of our core team.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I am the director of an e-commerce company working in the alternative tobacco products industry. We have both e-commerce presence and multiple physical outlets operating in the UK region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyQuest?

We hired SkyQuest to strategize and develop our entire e-commerce platform from scratch. We required a heavily customized platform with built-in customer engagement and content management functionalities, along with a seamless 2-way integration with our backoffice ERP system.

What were your goals for this project?

We initially operated two physical retail outlets and one large warehouse in the UK. The goal was to implement an omnichannel e-commerce strategy and digitally transform our business within a span of 1 year. For that, we required a powerful digital platform to be built from the ground up with customizations and integrations according to our specific business needs.

SOLUTION

How did you select this vendor?

The initial vendor list was made by our procurement team using Google search for best e-commerce companies and digital transformation companies. We browsed almost thirty vendors and their recently completed projects out of which we shortlisted only five companies to be contacted which had experience in tobacco and e-commerce industry.

SkyQuest was on top of our list since they had recently worked on the projects that were very similar to the one we were planning to initiate. So this was one of the most important deciding factors for us as we wanted to invest in a company with right skills and experience to handle our project.

After initial consultations and receiving proposals from all five shortlisted companies, it was pretty clear that SkyQuest was the best fit for our project as they demonstrated both experience and capabilities.

Describe the project and the services they provided in detail.

SkyQuest conducted a project discovery phase which they call as 'roadmapping' where we had a zoom meeting for like two hours and planned out a strategy to execute the entire project.

The project was leveled into multiple phases beginning with user interface design and backend development of our platform, while our in-house team was in charge of providing timely feedback to them at every stage of the development cycle.

A core component of the project was to have 2-way integration of the e-commerce platform with our backoffice ERP system to allow smooth data exchange. This was also carried out very swiftly although a few issues related to data mapping occurred during the integration but they were also resolved in a proactive manner by the SkyQuest developers.

Each and everything was documented and tracked on their project management system from the beginning so it was very easy for our management to monitor the progress throughout the process.

After several iterations, feedback loops, and lot of documentation, the SkyQuest team finally helped us launch our fully-functioning e-commerce platform with all the bells and whistles we required to operate our business.

What was the team composition?

We mostly worked with a project manager who was assigned to us for regular communication and updates but I'm sure there was a team of 7 or 8 people assigned to our project behind the scenes.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new e-commerce platform generates more than 65% of our sales at the moment and it has completely replaced our traditional sales and marketing strategies both when dealing with our distributors and consumers.

Our management now also relies on data backed decisions to improve key business results every month. Thanks to SkyQuest for helping us level up our business results and performance.

How was project management arranged and how effective was it?

SkyQuest leads a very agile project management and collaboration workflow. We were given access to their in-house project management platform to monitor progress, give feedback and track every single detail of the project.

The project manager assigned to us was very effective in relaying important updates to us on a regular basis and he worked as a bridge between us and the project execution team. Email, phone, and zoom was used to stay in touch. Overall, they were very flexible and accessible.

What did you find most impressive about this company?

I have found SkyQuest to be a very reliable digital transformation partner for our company. They have very skillful resources with friendly attitude and they go to great lengths to meet their client’s needs.

Are there any areas for improvement?

Not really. We are now investing further on the SkyQuest team to help us develop advanced business intelligence functionalities within our platform so that we can take decisions based upon realtime data.

BACKGROUND

Please describe your company and your position there.

I am Ceo and Founder of La Artsy Store. La Artsy Store is an online fashion accessories store which deals in Goldplated Artificial Jewellery

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyQuest?

To transform our business to go digital and and to increase our sales revenue etc

What were your goals for this project?

To get a proper marketing, sales and revenue

SOLUTION

How did you select this vendor?

Vendor SkyQuest have successfully performs many projects and we evaluate from those projects.

Describe the project and the services they provided in detail.

The SkyQuest team kick started the project with a roadmapping session where the team came up with ideas and mock-ups for our new eCommerce website. At this stage we had clarity over different areas and approved the wireframes and workflows.

Once the wireframes were approved from our side, the SkyQuest team worked on the user experience design of our website with a mobile first approach. Upon finalization of the designs, the core platform development was started which had multiple sprints and user stories ranging from several different functionalities and customizations.

A live demo was performed of the website on SkyQuest's test server where we tried out the website in a live environment. Finally, after going over minor tweaks and customizations, we gave them a green signal to deploy the eCommerce website on our server and launch it.

What was the team composition?

The project team consisted of 6 people including project manager, strategist, designer, and eCommerce developer who were the core members. The project manager was our first point of contact who was very responsive and efficient in keeping us aligned with the project team.

Since SkyQuest follows an agile project management methodology, everything was available on their project management dashboard in 1-click where we could track progress on a daily basis.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

SkyQuest team have been an excellent partner to help us in launching our eCommerce platform.

How was project management arranged and how effective was it?

From initial planning to user experience design and development, SkyQuest has been a pivotal piece of our project success. I'm very confident they will continue to contribute in our growth for years to come.

What did you find most impressive about this company?

For any business looking to digitally transform themselves and adopt an eCommerce model. I would highly recommend the SkyQuest team.

Are there any areas for improvement?

N/A