Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Skyhook Interactive has been an excellent and very competent partner. People come to me because of a reputation for reliability and "count-on-ability." I'm currently handling more than 70 websites, and I've never had a mistake or a glitch. I can't think of any greater success story than that from how I operate, given the volume I have. I work with good developers and good UX [user experience] people from Skyhook Interactive. They're good people: honest, down-to-Earth, and no hype. That's not a sales pitch, they're just the real thing.
I work with so many vendors and get all these sales pitches, which are great. But, then, when the deliverable comes, it doesn't quite match. I feel like I have to fill in many of the gaps myself. I don't need to do that with Skyhook. They're just truthful, honest hard workers. They don't have to do things 90 times with 70 phone calls. I'm sure other people have different criteria given what they're working on. For me, Skyhook Interactive is all about trust and reliability. For me, a great success story is when you can let go of that trapeze and know you're going to be caught. There's no need for micromanagement. Their turnaround time is my favorite thing in the whole world. With other vendors, I have to go, "OK, what's the ETA? What do you think? Is it a week or month?" I don't need to do all that follow up with Skyhook, which almost brings me to tears. You put it out there and they say, "Here it is. Do you want to review it?" They are very low maintenance and very fast, without any mistakes. What else could make me happy?
How did Skyhook Interactive perform from a project management standpoint?
Because I've worked with Skyhook Interactive for so many years, they know who I am, how I work, and my attention to detail. I am very detail-oriented, and if somebody misses a comma, I point it out. They're so used to interacting with me through so many years that our email interface is, "Hey, Chris, can you swap this for this?" "Yep. Got it." "Thanks, bye." That's how quick it is. There's very little interaction because it's just zip, email, and it's done.
If it's a huge project like the one I gave them this morning [August 2016], they would say, "Next week," which didn't surprise me. Somebody else would say, "Well, this will take a month and we'll have to review it." They also have a very good support ticket for tiny things like if a link is broken. You just load it to their help desk, and it's done before you even finish sending the email.
What did you find most impressive about Skyhook Interactive?
I was working with them on another project the other day. That client said, "I need to write up and compare the value of one content management system compared to the other." I've worked with that client for years. They're an international consulting company, and they wanted to go with this other company. I asked Skyhook Interactive to do the research. I said, "If the client decides to go with this other company, I'm not going to be the person for them because I don't want to learn yet a seventh content management system and a new company. Could you write up the benefits without any agenda – no sales pitch – of the benefits of one group over the other?" They never mentioned Skyhook Interactive. It was flawlessly brilliant. I just said to the client, "You may want to look at this research and compare different content managers. Make whatever decision you think. I'll support it." Within one second, they were back knocking at my door. I did not do that paper; Skyhook Interactive did it for me. I knew Skyhook Interactive was familiar with the details of what the developers had to deal with when systems aren't fully built out. I needed that paper within five hours because it was an international client with different time zones. I wasn't even trying to close the deal. I couldn't have cared less if I had the company or not. But, that client closed the deal within two seconds after they received the paper. It was good. I know it was probably a bit of a problem for Skyhook to stop what they were doing to write this for me, but we have a long relationship of deep trust and regard. Plus, now that they're going to do it, it's going to be another big project for them, so it was probably worth their while in the end.
Are there any areas Skyhook Interactive could improve?
I can't think of any areas that they need to improve. I am grateful that they're there for me. They are my safety net. It's a huge part of my job that I don't need to worry about.