We extend your enterprise

GOLD VERIFIED

Skelia is an international leader in building cross-border IT and engineering organizations and affiliate companies in Eastern-Europe. For over a decade, we have provided staff augmentation services to a diverse range of clients—from start-ups to Fortune 500 companies. We operate in Luxembourg, the UK, the Netherlands, Ukraine, Poland, and the US.

 

  • Business Model. Your company—your rules

We build cross border organizations as an extension of local teams and allow our clients to optionally acquire a team as a spinoff company. No volume requirements - you start with the minimum number of employees and scale-up. The open-book pricing model applies to all profiles. You stay in control of your team and your budget.

  • Dedicated Team

The teams are organized according to the desired tech stack following all your requirements. 

  • Team Transfer

We give our clients the opportunity to spin-off and transfer their Skelia team into a fully customer-owned legal entity.

  • Expertise

Skelia has built more than 100 teams for European and US companies in multiple fields, including:

  • Software development
  • CRM/ERP implementations
  • QA & testing
  • Product R&D
  • 24/7 Operations

On-demand services :

  • TestLab for Apps: We test web, desktop and mobile applications.
  • Mobile Studio: We create engaging mobile experience.
  • Staff Relocation: We relocate IT and engineering talent.

To explore more, please visit: http://skelia.com/

 
$5,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2008
Show all +
Lviv, Ukraine
headquarters
other locations

Portfolio

Client Testimonials - Full IT lifecycle services & 24/7 support for RealDolmen

RealDomen, a leading ICT company in Belgium has cooperated with Skelia for over 5 years. In this short and to the point video, you’ll see Dominique Pierard, Operations Manager Nearshore sharing the details of their collaboration with Skelia—and why he “appreciates the collaboration very much”. Watch to get a better perspective of how it’s like working with Skelia!

Client Testimonial - Strategic Partnership with c-Quilibrium

c-Quilibrium is a Belgian fin-tech company. After cooperation with Skelia for over 2 years, in this short video, you see Steven Hackars, the Founder and Product Director of the company sharing his amazing positive experience working with Skelia—and why they “decided to reorganize their company in such a way that they would outsource all future development activities to Skelia”.

Client Testimonial - Engineering Center for Agidens

Check out how we helped Agidens to rapidly scale their business and why they have chosen Skelia.

“We were looking for an opportunity abroad which could build us a back office with good technical profiles. Skelia knows very well what we are doing. They are tailoring the selection of the candidates to our needs. The technical

level is remarkably high, so we were very pleasantly surprised with the profiles we were presented. And the work ethic was very close to the work ethics we have.

In general, it is both the recruiting, the housing and the HR support that makes us happy. We are doing this for over a year and a half, almost two years now, and I can say that we now have all systems in place, good communication, good workflow here", says Guillaume Hallaert, Hardware Team Leader, Agidens.

Software Development Partnership with WordBee – a leading Translation Management System Image

Software Development Partnership with WordBee – a leading Translation Management System

Wordbee is a cloud-based collaborative workspace platform for the management of translation projects (TMS) and Computer Assisted Translation (CAT editor). At present, the company has over 25,000 unique users from all around the world.

 

As Wordbee was expanding into new territories and languages, they

needed to scale up teams fast and hire highly qualified developers and QAs who could handle the complexity of translation software. Just at the right time, they decided to contact Skelia as far as the company had the relevant expertise and transparent business model.

 

Skelia and Wordbee commenced partnership in April 2019, and the collaboration went on for a full year, ending in April 2020. Skelia provided Wordbee with development staff augmentation services on its major projects. The primary services included custom development, software testing, bug fixes, and frontend development. To quote Wordbee’s CTO, Skelia provided Wordbee with “top-quality code and helped to streamline their internal processes.”

 

In detail, Skelia helped Wordbee to release new features for Wordbee Translator using React-Redux. We were responsible for:

  • Implementing new features for both web TMS application and API services
  • Improving the code review process
  • Helping to develop a new version of the CAT tool
  • Enhancing the productivity of current API solutions
  • Adding basis for token-based securityJWT authentication
  • Fixing issues in the code over the whole system both back and front end
  • Improving Unit Testing processes
A Multimedia Solution for Inspiring Online Learning. Image

A Multimedia Solution for Inspiring Online Learning.

The launch of the TimelessToday.tv web platform on his 50th anniversary made the audio, reading materials, and videos of Prem Rawat, who is a global peace ambassador, available to everyone online. The platform offers content about the human potential for peace and wellbeing and is complemented by iOS and

Android mobile apps.

 

TimelessToday quickly gained popularity in more than 140 countries. Both the web platform and mobile applications were a massive success with their accessible and beautiful content of various formats. However, the system couldn’t cope with the rapidly growing number of visitors while hosting live events with many attendees.

 

The Skelia team redesigned and redeveloped the integration with payment systems and added two-factor authentication and redesigned several services to make the system more stable.

Skelia helped to improve and re-engineer the TimelessToday web platform and mobile applications. Now, users can be connected with their favourite platform at all times, follow recent news from Prem Rawat and the related events going on around the world.

 

System re-engineering:
  • Improved the responsiveness under load
  • Developed a new database layer to persist information about the already watched and remaining content
  • Packaged and deployed an API solution in the Kubernetes infrastructure on Azure
  • Improved the admin module to tailor content for end-users
  • Upgraded Swift and XCode, Universal App (iPad+iPhone), Chromecast, and iOS auto-renewable subscription to the latest versions
R&D team for Televic — a leader in healthcare communication technology Image

R&D team for Televic — a leader in healthcare communication technology

Televic Healthcare is a member of Televic, a global company specialized in building sustainable and interactive high-tech solutions that ensure flawless communication in situations that are critical and essential.

Televic Healthcare’s services are most relevant to hospitals, houses for older

people and basically everything connected to caring about the people. The company specializes in the development and manufacture of high-end solutions for access control, patient entertainment, nurse call, care registration and intercom for healthcare environments.

 

In 2015 Televic Healthcare was looking for a strategic staff augmentation partner. This partner had to build a unique team of the creative, top-notch professionals who would match their corporate culture and help them to develop innovative, challenging and international products.

 

After careful consideration, Televic Healthcare started a partnership with Skelia. Over the past five years, Skelia helped Televic Healthcare build a fully integrated cross-border R&D team.

 

Skelia became a long-term Software Development partner for Televic Healthcare for R&D and development. We helped in the development of the following core products:

  • Wandering detection and prevention. Using automated door controls and unique IoT bracelets, the system can deny access for residents and patients to zones where they are not allowed for safety reasons. Furthermore, the system can also automatically trigger alarms to the nurses’ mobile devices, if a person moves outside a safe zone. The nurses will also get an accurate location of the person.
  • Wireless nurse call systems. The intramural accurate location determination system helps nurses to cope with the comprehensive requirements of the modern healthcare environment and offers solutions to help them cope with patient mobility and safety. Combining precise technologies and the wireless medium, the system can determine the accurate location of the person in question. Skelia has integrated the systems with healthcare devices, such that an alarm can even be triggered during a heart attack.
  • Wired nurse call systems. Critical communication systems provide a unique solution for patient safety and interactivity for the nursing staff.

 

 

A unique microservice architecture for a Cloud-based smart irrigation platform Image

A unique microservice architecture for a Cloud-based smart irrigation platform

ETwater, a Jain Irrigation company, has over fifteen years of experience working with the largest businesses, municipalities, and HOAs in the US to reduce and optimize water consumption. It is the only smart irrigation company with a patent to centrally process big data to implement predictive watering schedules based on plant types, soil and slope conditions, and environmental

factors.

 

Skelia’s partnership with ETwater started in 2014, and the two companies sparked a partnership that has been active for 6 years now.

Skelia’s mission was to transition the ETwater platform from the monolith architecture to microservices and deploy it on Amazon Cloud. The team was in charge of architecture design and core system development for a smart irrigation platform that manages water flow through controllers.

 

Skelia successfully developed a new cloud-based microservice solution for the client. All major enterprise accounts successfully transitioned their water management to the new platform and were excited about the enhanced functionality and cost savings. 

AI and Big Data to reveal real-time car choices Image

AI and Big Data to reveal real-time car choices

Find.me is a Belgian digital platform that aggregates all available data about a specific product and then provides recommendations to users based on their profiles.

Skelia helped to build Find.me’s Data Science model right from scratch. This model contained a mixture of analytic approaches for Find.me/mycar:

1. Analysis and processing of static, content-based models;

2.

Dynamic, collaborative filtering models for individual items, based on user actions and preferences;

3. Dynamic, collaborative filtering models for subcategories, based on user actions and preferences;

4. A rule-based model that.

At present, the basic platform for car search with virtual assistance is complete and successfully launched on the market. Find.me/mycar helps people to easily find the best option for their future car and it saves them tons of hours they would have needed to spend on the internet. They get a personalized offer, based on a proprietary developed matching algorithm.

Travel companion app to enhance clients' journeys Image

Travel companion app to enhance clients' journeys

Our client is a leading European travel company, selling around 1.6 million trips annually. As a member of one of the most prominent leisure travel groups in the world, our customer is supported by 21,000 employees and serves over 22 million customers annually. The company includes five large tour operators in different countries, a hotel company owning three hotel chains, and their own airlines.

 

By the time our

cooperation started, our customer had already been using a travel campaign app that provided useful information for people who’ve booked a trip. They wanted to develop new features for the app to improve the customer experience at each step of the journey.

 

With the help of Skelia, our client has successfully introduced new features in mobile apps, providing better support for holidaymakers. The core modules that improved the travel experience most were:

                         

  • Easy and convenient online сheck-in; 
  • Hospitality mobile access; 
  • Customer service and customer satisfaction. 

 

By introducing a better travel experience, our client improved business indicators across every customer touchpoint of the mobile channels.

Reviews

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Dev Partnership with IT Consulting Firm

“They were able to immediately add value to the project.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
April 2017 - Ongoing
Project summary: 

Skelia provides outsourced development services, supplying additional resources to two different teams. They work on Hybris SAP e-commerce development and Java development.

The Reviewer
 
1001- 5000 Employees
 
Belgium
Christoph Bogaerts
Solution Owner, Delaware Consulting
 
Verified
The Review
Feedback summary: 

Their development efforts produce excellent results for the end client, with good quality deliverables and requests to grow the team. Though they could increase transparency in their procedures, overall they are quick, reliable, and technically sound.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Delaware is an international company, providing everything from strategy to 24/7 support. We’re primarily SAP and Microsoft vendors, and we provide customer experience solutions, from CRM and marketing applications to B2B and B2C e-commerce applications. I’m responsible for the SAP customer engagement and commerce solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skelia?

We’re looking for a company that could provide us with nearshore resources, and we needed the ability to train those resources. They had to be the same quality level as local ones. Skelia also offered testing for customers, with a dedicated testing team and a lab, which we didn’t have at all, which was another interesting aspect.

SOLUTION

What was the scope of their involvement?

We’re using them on two main aspects: Hybris SAP e-commerce development and pure Java development. For the Hybris part, their resources were added as an extension to our development team. We handle the project management, while they take care of the implementation, as part of the bigger team.

What is the team composition?

We have two developers for one customer, and five for another. We’re working closely with a couple of other people from their team, one of whom is a liaison who coordinates the entire administration. She enters our tasks into the timesheets and facilitates interviews with new candidates. We’ve also been in contact with their HR manager for the yearly reviews of our resources.

How did you come to work with Skelia?

When I met Patrik (CEO, Skelia), he was already in contact with one of our partners. We had a meeting and started our first project.

We’re located in Belgium, and they’re primarily in Poland and Ukraine, with only a one-hour difference. It’s easy to work with them and they have cheaper resources, which was an important requirement for us.

How much have you invested with them?

We’ve spent $400,000 so far.

What is the status of this engagement?

We started working with Skelia in April 2017, and it’s an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our top five customers is working with two people from Skelia, who’ve provided us with really good quality. They got in-line with our procedures quickly, and they were able to immediately add value to the project.

For our second customer, we started out with two developers as well. The customer told us that those two people were providing the same amount of work as 10 others from elsewhere. We’ve increased the team for that customer to five people as our clients are very satisfied with the quality of the work.

How did Skelia perform from a project management standpoint?

The communication between the teams is very positive. They adapted to our own communications standards, they’re proactive, and they’re quick to provide responses to our questions.

What did you find most impressive about them?

The thing that really amazed me is the speed with which they find new resources. In one case, we only had one or two days to provide a new resource to a customer, and they were able to deliver extremely fast. I haven’t seen that with another company yet. They also have a very qualitative profile, which isn’t easy in this market.

Are there any areas they could improve?

More transparency on their salaries would be an improvement. We discuss this at the beginning of contracts, but they could make a better overview of all the people working for us. That would take care of some of the administration, and it would help other clients.

Something else they could do is every three months or so, provide us some sample résumés from the market to see if we’d be interested in them.

Do you have any advice for future clients of theirs?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev of Personalized Search Platform

“The combination of the tools that they’re using is working perfectly.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

Skelia is assisting with the development of a digital marketplace platform. Using provided storyboards, the team creates mockups, designs, and then develops different features using a variety of technologies.

The Reviewer
 
1-10 Employees
 
Asse, Brussels
Stefan Ceulemans
CEO, Find.me
 
Verified
The Review
Feedback summary: 

Skelia completed a basic version of the platform, which has received unanimously positive feedback. The team’s flexibility was instrumental to the early success of the business. As the development work continues, they remain collaborative, prepared, and committed to the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Find.me, a digital platform that aggregates all available data about a specific product then provides recommendations to users based on their profiles. Personal frustration drove me to start this company. I would input my information and preferences on multiple websites and platforms, and I wasn’t always happy with the results. Find.me streamlines the registration process and provides a complete overview of all of the products the market offers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skelia?

We needed a vendor to help us develop the digital platform.

SOLUTION

What was the scope of their involvement?

We started with a trial phase, where Skelia put together several mockups. They recommended which technology we should use to program the platform. Based on those initial plans, the team designed the interface and started building out the solution. They used a combination of Elasticsearch, Microsoft Azure, MongoDB, and Python.

The basic platform is complete, and we’re currently working on the virtual assist. The feature is available, but we’re fleshing out its performance.

What is the team composition?

They provided four developers to augment our internal team of a PHP senior developer, a full-stack developer for the backend, and a data engineer.

How did you come to work with Skelia?

I’m not a developer myself; my background is in marketing and economics. To get a better idea of the e-commerce and IT space, I spoke with an advisory board. We considered a variety of possibilities, even looking at the options offered by the Belgian Chamber of Commerce in the US. Because most vendors in Belgium focus on AI and big data, the prices are rather high. So, I started looking for nearshore development companies that offered a wide range of skills.

I put together a shortlist and met with the senior management of each candidate. We assessed my expectations and the short-term and long-term goals of the project. The selected vendor would also have to collaborate with our team’s PhD developer and data scientist located in Belgium, as well as our Ukraine team and CTO in Panama. With all of those factors in mind, Skelia was the best choice.

How much have you invested with them?

So far, we’ve spent €173,000 ($196,709 USD) on this project.

What is the status of this engagement?

We started working with Skelia in May 2017, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a startup, so we had some cash flow challenges at the beginning of the project. Skelia was flexible regarding invoicing and payments, which helped us get our business up and running. Currently, the platform supports only the automotive industry, and we’re working to expand across more verticals like the real estate and job markets.

So far, we haven’t run into a single bug. Their work has been extremely high-quality. Our CTO enjoys working with them, and we’ve received only positive feedback on the basic platform. We’ve interacted with notable brands in the automotive industry to get their products in our system, and their representatives also praise the platform.

How did Skelia perform from a project management standpoint?

We started with two-week sprints. We had weekly standups, which we soon changed to biweekly. To avoid micromanaging them, we provide user storyboards, and they handle the design and development process. They work remotely from Ukraine, but it feels like they’re sitting in the same room as us. If there are any scheduling conflicts, they’ll let us know right away.

We communicate with several members of their team, but there is a point person who handles the management of our account. The representative provides feedback on meetings, information about their processes, and plans for the future. It’s not always very detailed. Over a few weeks, they replaced the original account manager, but nothing changed.

With that said, meeting with them is always very productive. Their team is well-prepared with presentations of their most recent work. We go over business insights, marketing updates, and sales information every six weeks. It keeps everyone on the same page. Overall, we can tell they’re committed to our project. They’ve even worked overtime to make sure they complete a specific task.

What did you find most impressive about them?

I like to know the team that I’m working with, and it’s crucial that they have a very collaborative attitude. We have one-on-one meetings with their staff, and it’s always enjoyable. It’s clear that the Skelia team likes working with their colleagues, which sets the foundations for strong communication. They’re a good fit for this project, not only in terms of skill but also culture.

Are there any areas they could improve?

No, there isn’t. The combination of the tools that they’re using is working perfectly. They’re a well-organized company, even providing their staff with team-building days.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Project for Professional Work Platform

"They worked with us to find the engineers we needed and the technology we wanted to use."

Quality: 
3.0
Schedule: 
4.0
Cost: 
2.5
Willing to refer: 
3.0
The Project
 
Confidential
 
Dec. 2015 - Feb. 2017
Project summary: 

Skelia utilized technologies such as C#, VSTS, and Selenium to build an automation framework and conduct ad hoc manual testing for a survey app.

The Reviewer
 
51-200 Employees
 
Exton, PA
Quality Assurance Lead, Professional Work Platform
 
Verified
The Review
Feedback summary: 

Although they were flexible and responsive, they could benefit from expanding their technical expertise. They were faced with problems that were left unresolved, and their project management strategies could be improved. They offered a good rate, and they did develop the requested app framework.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company measures employee engagements and helps our participating companies implement best practices to improve their productivity through work culture changes and employee engagement. I’m the QA lead, and I help test products that my company creates and helps support our mission.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skelia?

One of the applications that I test is our annual survey app. We found that a lot of companies wanted more context within the framework of the annual survey, so we built an app that ensures the content from our annual survey better enables employees to interact regularly. We call the application, Connect. We needed to manage Connect's quality in addition to testing the app, but the work involved with these tasks was more than one person could do. We also needed help creating an automation framework and conducting manual testing on an ad hoc basis.

SOLUTION

What was the scope of their involvement?

We collaborated with Skelia to help create an automation framework for Connect, and they helped us implement it per our specifications. They also provided manual testing for us.

One of our requirements was a functional automation layer that used technology we were familiar with such as C#. Using C# was important from a support perspective. We used Selenium to interact with Connect functionally. We also used Visual Studio Team Services (VSTS), which they worked into a type of regression suite that would run ad hoc. VSTS’s test manager was used for manual testing, issue management source control, and bug management.

What is the team composition?

One automation developer from their team worked exclusively for us building the automation framework. Another person acted as a flexible, shared resource and was responsible for manually testing Connect per our request.

How did you come to work with Skelia?

We were seeking vendors, and one of our leadership team members identified Skelia. We had a discussion with them, and we found them to be flexible. Their rate was favorable as well. We evaluated them and described our needs. They were able to help us build the automation framework. They also could support our ad-hoc needs for manual testing. The deciding factor, however, was the level of comfort we felt with them. They seemed like a good fit.

What is the status of this engagement?

We began working together in December 2015 and concluded our collaboration in February 2017. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s hard to quantify the assets they built for us, but we derived value from their manual testing and from their work to build the app framework.

How did Skelia perform from a project management standpoint?

This project was more loosely built, with general goals and milestones. They built the framework we requested. They were responsive, and Patrik [Founder and CEO, Skelia] was very flexible when it came to our needs. He stayed in touch with us as well. The person from their team that worked on our project typically fulfilled requests on an overnight basis.

We managed our work and requests through our issue recording system, VSTS. We managed the project using the Agile methodology and the scrum process to discuss and review the work we wanted to complete on a biweekly basis. Initially, we would meet on a daily basis, but we later met twice a week via video conference calls using RingCentral. We would communicate often through Slack as well.

What did you find most impressive about them?

Their flexibility was commendable. They worked with us to find the engineers we needed and the technology we wanted to use.

Are there any areas they could improve?

There were a couple things that were challenging during our collaboration. One of the things that hindered the project was failing to meet our need for running tests on an ad hoc basis - or at least a periodic basis. Tests had to be run on our company’s test server. Yet we encountered a technical problem that prevented us from executing the tests, reporting results, and we couldn’t get past this issue. We believe they could benefit greatly from expanding their technical knowledge and experience. It would be helpful if they shared other existing approaches for addressing our project needs. 

To be fair, their management wasn't hands-off, but it would have been helpful to have them communicate more often with our management team, identify and help resolve technical impasses. Sometimes, things went down the pipeline, and then back up to me, which may not have happened if our management teams communicated. However, this isn’t a reflection of anyone specifically.

Do you have any advice for potential customers?

Ask more probing questions about the experience, expectations, and needs from the resource Skelia provides. We reached a point where we couldn't advance further. The person that was assigned to us as our resource was great, but I’m not sure that they had anyone above them that could have resolved our issues. Establish your goals. Be completely transparent with them, and be upfront with your needs. I would also require additional project management.

3.0
Overall Score I thought they were great until we reached a point where we had difficulty advancing and resolving problems.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 2.5 Cost
    Value / within estimates
  • 3.0 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer

App Dev & Testing for FinTech Start-up Company

They're very professional, clear, and responded quickly whenever they encountered bugs or anomalies.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2015 - Mar. 2017
Project summary: 

Skelia took over from an in-house team and performed regression and UI testing for two cross-platform financial education apps in between regularly-scheduled updates.

The Reviewer
 
11-50 Employees
 
Dublin, Ireland
John Tyrrell
Co-Founder, Rubicoin
 
Verified
The Review
Feedback summary: 

They were thorough, clear, and highly responsive throughout the partnership. The number of bugs reported by customers after release dropped dramatically once they took over testing the apps.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Rubicoin is a startup based in Dublin, Ireland. We create apps that teach people how to invest and advise people about stocks. I'm the co-founder and chief operating officer. Our team is 14 people at the moment, with 6 in technology and 8 in non-technical roles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skelia?

We have a relatively small tech team within our overall development team. We'd been doing a lot of the testing and reviewing in-house, and we decided to bring in Skelia to support that testing process.

SOLUTION

What was the scope of their involvement?

We decided to outsource not only to gain additional resources but also to make sure we were doing the best in class when it came to testing. We had 2 cross-platform apps that needed updates every 3 weeks for both app stores, so we asked Skelia to dive into the middle of that process. They performed regression and UI testing in advance of new updates.

The first app they worked on has a straightforward content-led structure and it doesn't change often, but the second app is much more involved. It requires user registration and offers dynamic content on a daily or weekly basis, so it needed quite a bit more testing and updating.

What is the team dynamic?

I had two primary contacts: the head of the testing team and the head of development. They worked with each other as well, and then I know they had a number of engineers who carried out the tests, but I didn't interact with any of them.

How did you come to work with Skelia?

From what I recall, they reached out to me and offered their services, and then we discussed in-house whether to take them up on it. For me, an outsourced testing partner needs to feel like a part of our team, so I asked a lot of questions to get a sense of how they'd interact with my development team. Given all the testing we had to do, the relationship wouldn't have worked for me if it was at arm's length. They made me feel very comfortable with their style of collaboration, so we did a few trial runs with our code to see how we'd work together. That went very well, so I was happy to move forward.

How much have you invested with them?

Between $30,000-40,000.

What is the status of this engagement?

We worked with them for around 1.5 years, starting in summer 2015. We're no longer working together, and that's no fault of theirs — we acquired additional funding and have now in-sourced the work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They definitely increased our performance. The number of bugs found by customers dropped dramatically once we started working with them. That was one metric I kept a close eye on for several months, and once we started working with Skelia there was a significant improvement in the quality of our releases to the app stores.

How did Skelia perform from a project management standpoint?

Everything was seamlessly run. They're very professional, clear, and responded quickly whenever they encountered bugs or anomalies. I was also impressed with how they took feedback from us throughout the process. We mainly used video calls to keep in touch, as well as phone and email. We also occasionally used Trello and some of our own project management tools.

What did you find most impressive about them?

They gave me a lot of confidence that they were thorough and professional, which was particularly important to me given the testing we did. In a situation like this, you want to know that your partner cares as much about your products as you do. And I definitely felt that from them, especially from the members of the testing team.

Are there any areas they could improve?

It took a while to reach a point where I was happy with the price negotiations for the project. This may be personal preference, but for me, it's important that we have a trial period before we start to negotiate the bill. In this case, we spent a bit of time deciding what to pay for those smaller test projects. To be fair to them, it's probably a function of the scale of their business, but if I was working with a larger company I'd expect them to put time and energy into selling the product to me before they request any payments. But I do understand that it's expensive to spend time and resources on a business like mine if I decide not to use them.

Do you have any advice for potential customers?

I'd say to embrace the relationship. It's easy to look at your outsourced testing team and keep them at a distance, but integrating them deeper into your team is very valuable. Bring them in on a weekly or bi-monthly call as part of your production cycle. They're trustworthy, so rely on them like part of your team, because you'll have a better outcome.

5.0
Overall Score I can't think of anything negative whatsoever. I'm very happy with everything.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They led us. We were new to the game, and they helped us set realistic expectations for how long things should take.
  • 4.0 Cost
    Value / within estimates
    If we'd realized at the start that it would be a long-term project, we probably could’ve come up with single price instead of paying month to month.
  • 5.0 Quality
    Service & deliverables
    It was excellent — very fresh, clear, and free of mistakes.
  • 5.0 NPS
    Willing to refer
    The experience was great. I have no hesitation recommending them to anyone.

App Testing for Food Ordering Platform

"We’re not pressed to use their services if we have no use for them."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Skelia provides quality assurance testing for an application, ensuring that the application is cross-device compatible for Android, iOS, and web use. They work hourly, engaging half a software testing engineer. This review was originally 3.5 stars overall for the initial delivery. It was updated by the client on February 3, 2020.

The Reviewer
 
1-10 Employees
 
Brussels, Belgium
Geert Janssen
CEO, Entrust IT
 
Verified
The Review
Feedback summary: 

They are flexible and understanding about the small and intermittent workload, providing the services as needed, without complaint. Their reporting could be improved and be more regular, but they are versatile partners who always meet their deadlines. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of entrust-it. We support growth companies (scale-ups), with a hands-on approach. We provide consulting advice and develop application solutions together with our customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skelia?

We were looking for quality assurance [QA] services for what we build for our customers. We were looking for an external company that would be able to check the quality of an application, as well as the cross-device compatibility, which is one of the main challenges of this work.

SOLUTION

What was the scope of their involvement?

Skelia has been testing the functionality of an application on a number of devices. It is an online ordering system geared towards takeaways and restaurants, which allows users to open a menu on-site by scanning a QR code and opening the app, or order their lunches or evening meals on-the-go.

We’re designing the solution locally in Belgium, and are developing it through our team in Pakistan. They are performing low-level testing but, before releasing it to the community, we needed another quality test for Android, iOS, and web, which is where Skelia came in.

What is the team dynamic?

We are using half an STE [software testing engineer] on a continuous basis, and this has varied up and down. One of the advantages of Skelia is their flexibility, given that sometimes we have functionality testing and sometimes we don’t. We have one main point of contact from their side.

How did you come to work with Skelia?

I know their founder personally; he’s an ex-colleague.

How much have you invested with them?

The cost of half an FTE has been $35 per hour, over a year-and-a-half period.

What is the status of this engagement?

I first worked with them in 2008 or 2009 on another engagement. For this project, we started work in March 2016. The project is still ongoing, as part of a bigger subsidy engagement which will last until the end of February 2018. After that, we will need to see how we can continue the collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a little too early to mention results. In terms of feedback related to the operations on our side, we receive regular reports from them and have access to their environments. We should be able to use their services more rigidly, instead of the ad-hoc approach we have now. If we identify things to be tested, they will start doing so. My development team actually need to manage these services.

How did Skelia perform from a project management standpoint?

The performance was okay in the beginning, and less so now. Once in a while, we receive a report from Skelia.

They are integrated into our JIRA environment. They have their own testing environment and management tool, but we follow up on the work using our instance of JIRA.

What did you find most impressive about them?

Their flexibility. We have an agreement to use half an STE, but often don’t have any work for many weeks. Other service providers would have already started complaining that we’re not consuming enough of their services, given that we are paying by the hour. In the end, if we need to upscale, this is where Skelia is flexible: we’re not pressed to use their services if we have no use for them. This is the best point for me.

Are there any areas they could improve?

No, they should continue as they are.

Do you have any advice for future clients of theirs?

Clients need to have experience managing offshore or nearshore providers. Bring the team over in the beginning for a one-day face-to-face conversation in order to set expectations and explain the solution or project. After that, the communication can go through online channels.

Updated Review

This review was updated by the client on February 3, 2020. The original star ratings were: Overall - 3.5, Quality - 3.5, Schedule - 4, Cost - 4, NPS - 5. New content is below.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

We have been working with Skelia for quite a while now and are quite satisfied by their flexibility and drive for results. In terms of feedback related to the operations on our side, we received regular reports from them and have access to their environments. In the meantime, we have referred Skelia to some of our business relations, too, which basically says a lot!

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I haven’t had any complaints from my team on missed deadlines by Skelia.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They gave us reports in the beginning, but this stopped, or they were sent to people other than me.
  • 5.0 NPS
    Willing to refer
    I have done it many times.

Development Partnership with Travel Enterprise

“I’ve worked with many vendors, and Skelia is the best among all of them.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2009 - Ongoing
Project summary: 

Skelia used JavaScript and .NET to develop an ecommerce site that’s integrated with Sitecore and multiple 3rd party companies. They also set up servers for data handling, and continue to provide ongoing development.

The Reviewer
 
10,000+ Employees
 
Belgium
Jorn Audooren
Technical Development Manager, Thomas Cook
 
Verified
The Review
Feedback summary: 

Their consistent delivery has aided in the company’s success. They provided stability where a previous vendor failed, and produced a platform that is virtually free of bugs. An honest, inquisitive demeanor continues to strengthen the collaboration with the internal team in order to find efficient solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Thomas Cook is a large travel company spanning across Europe. I started as a technical lead on the ecommerce platform for Belgium and the Netherlands, but now I’m responsible for the CRM competency center within the company which includes our group tools. I worked with Skelia in both of these capacities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skelia?

An external company in Belgium had already developed the website, but we decided to move it over to Skelia.

SOLUTION

What was the scope of their involvement?

Skelia took over complete responsibility for developing the ecommerce platform. They built features in each of the areas, including connectivity to the mainframe. They enabled the capability of our ecommerce platform to process mainframe dump files. This allows us to sell these products online, connect to the mainframe, and then conduct the actual purchase which is integrated into our payment provider in Belgium.

They also handled other 3rd party integrations. Skelia had to handle a lot of content integration, for example, Zoover, including photos and descriptive text for our website. They also developed features for our airlines, including one that allows customers to book extra meals or luggage.

They developed the frontend and backend, as well as provided design. They also set up a couple servers in the background that handle and upload data. They used a JavaScript and .NET framework, and also set up the WCMS (web content management system) on Sitecore.

What is the team dynamic?

We increased the Skelia team to 10 developers and 4 QA resources. The team is divided into two scrums, each with a proxy product owner who was also the business analyst based in Belgium. I was responsible for the solution design, and Skelia handled the application architecture. Their resources are actually regarded as a part of our internal team. They also provide additional, temporary resources when necessary.

Other departments are also involved with Skelia, so overall, we are interacting with 40–50 of their team members.

How did you come to work with Skelia?

When I came to work for Thomas Cook, they had already started engaging with Skelia.  Development of the ecommerce platform began a few months after I started.

How much have you invested with them?

We’ve spent $1,000,000–$9,999,999.

What is the status of this engagement?

We started working together in 2009, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Skelia has been very consistent in their delivery, and we’ve been very successful due in part to the collaboration. After an engagement with a previous vendor failed, Skelia was able to provide us with stability within 2–3 months. Every time I met the business, the team would tell me how awesome Skelia was. The CRM project has been a little tough due to having just taken it over, but we’re already seeing signs of stabilization.

Skelia’s testing is excellent and thorough, and since we’re introduced them to the platform, we saw the number of P1 defects decrease rapidly to a very low level after every production release.

How did Skelia perform from a project management standpoint?

Their team is very honest, and they never promise what they aren’t capable of. They give feedback, and if we do a session where the analyst explains what needs to be done, they ask questions. Sometimes, they reach results that analysts didn’t even think about.

In the beginning, we did weekly or biweekly, but now we just have status meetings. When we first started, getting everyone acquainted was a little difficult, but now when we bring new people in, it’s a lot easier.

We use JIRA for ticketing, and Skype and email for communication. We also use Scrum methodology.

What did you find most impressive about them?

They are capable and loyal, and they really support the team by going out of their way to find solutions. They always provide great candidates as well.

Skelia is very driven and motivated, and if we ask them to work on the weekends, they have no problems with it. They are part of our team, and the fact that they’re treated the same as our internal resources really helps with the overall dynamic. 

Are there any areas they could improve?

They don’t always have the necessary resources in order to come up with a solution. If we need to scale up very rapidly and temporarily, that can be a problem sometimes.

4.5
Overall Score I’m very happy with them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They don’t always make our deadlines, but that’s not necessarily their fault. They always do whatever they can.
  • 4.0 Cost
    Value / within estimates
    The price was lower in the beginning in Ukraine, and it’s still cheap now, but doesn’t make as much of a difference.
  • 4.5 Quality
    Service & deliverables
    The quality and QA are very good.
  • 5.0 NPS
    Willing to refer
    I’ve worked with many vendors, and Skelia is the best among all of them.

Augmented Web & Mobile Dev for Robot Manufacturer

"The speed of finding the right person for us and the structured workflow were pluses."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2019 - Ongoing
Project summary: 

As a long-term development partner, Skelia supports the internal dev team as they expand their web and mobile solutions.

The Reviewer
 
11-50 Employees
 
Waregem, Belgium
Operations Manager, Robot Manufacturer
 
Verified
The Review
Feedback summary: 

So far, it's been a great collaboration. They work quickly and follow a structured workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the operations manager of a robot manufacturing startup. We develop worker robots that can do many tasks for humans.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Skelia?

We hired Skelia to expand our web and mobile app development team.

What were your goals for this project?

We wanted to find an experienced software developer that could help with our web and mobile app development.

SOLUTION

How did you select this vendor?

We selected this vendor based on previous collaborations at another company.

Describe the project in detail.

We prefer not to share this information.

What was the team composition?

We prefer not to share this information.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We prefer not to share this information.

How effective was the workflow between your team and theirs?

There was a very good collaboration.

What did you find most impressive about this company?

The speed of finding the right person for us and the structured workflow were pluses.

Are there any areas for improvement?

No

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Skelia sarl
Status
Active
Jurisdiction of Formation
Luxembourg
Id
B133392
Date of Formation
Nov 20, 2011
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last updated
May 11, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
17
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 1, 2020