What was the scope of their involvement?
We met with their representative for a discussion. Our first project with them involved implementing a custom SharePoint workflow for our operating and capital budget, which we’ve continued to develop and still use today. It’s had a good lifecycle and earned strong reviews from our finance department and our users.
We wanted to change the way that our company handles the budgeting process. Instead of doing capital budget requests on a yearly basis, we wanted to put this process into the hands of the users to do on an as-needed basis. Now, they can put in capital requests throughout the year that go through a workflow that gets approved from various areas and eventually by a capital committee.
Six Consulting worked closely with our finance department, which was driving the process. My technology team worked on the backend and tried to make sure all our users had access and the SharePoint form was set up properly. They focus on the end user and conducted testing to make sure that the alerts were generated correctly. We’ve even gone through some updates. At this point, we’ve not only done our capital budget but also our operating budget through a separate workflow on a SharePoint page. Our finance department has asked for some enhancements over the years, starting in 2008 or 2009. Since then, Six Consulting has developed custom enhancements for us on multiple occasions and deployed them with very little downtime for our users. They’re willing to assist with any maintenance we need, which has been helpful because we’re a 24/7 operation and can’t afford much downtime.
They’ve also helped with our SharePoint environment after our other provider fell through suddenly. We needed to engage a team that was readily available to support our entire SharePoint farm. Six Consulting came to the rescue and took over the work in a matter of days. They’re available to provide 24/7 support. Even our support center contacts them if we have any type of SharePoint issue. Because we have such a good relationship with them, we felt comfortable in trusting them with our environment. Every Friday, their team checks our servers and farm to make sure everything is running smoothly. Then, they submit a report to me that I can share with our team. They’re a partner that we trust and would not hesitate to use.
What is the team dynamic?
We had a consistent point of contact, and I never had an issue with communicating or getting timely feedback. We’re a 24/7 shop, and their support covers that. They engaged resources, but I’m not sure how many people were in the background for some of our projects. I’ve never had any issues with their resources or timing.
How did you come to work with Six Consulting?
We looked at a few SharePoint development companies in our area and developed a level of comfort with them. Some we found via word of mouth, others we located through Microsoft or various conferences. We’re a Cerner shop, and so through some of the user groups, we got an idea of which companies had experience in the health care space and SharePoint. One of the gentlemen we’d worked with originally was from New Jersey. We had met face-to-face a few times, and that local connection really drew us in. We’ve continued to develop that relationship, and now we work with the team in Atlanta.
How much have you invested with them?
I’m not privy to all the contracts and details. They’ve always been reasonable and upfront if a task has fallen outside the scope of normal support. They’d tell us what level of effort would be required to get things done. We budget for enhancements based on what our finance department needs. We have a new version of SharePoint that we may want to look at next year.