SiteCare

Introduce your business and what you do there.

I work for BODYARMOR, a beverage company that provides sports drinks in the US. I lead all of our digital activation programs in local shops and regional media. 

What challenge were you trying to address with SiteCare? 

SiteCare provides us with website development, promotional, and day-to-day support services.

What was the scope of their involvement?

On a daily basis, SiteCare works on the maintenance of our WordPress website, including those related to product updates, images, and videos. They make sure that the website is up to date with licenses while also incorporating our marketing activities on our website. 

For projects, the SiteCare team does a few different things for us throughout the year depending on our product initiatives. Sometimes, they put up promotional websites or work on new campaigns. Other times, they do translations for the website. Most of the time, however, they provide copy, images, and videos or create digital experiences based on what we’re trying to accomplish. 

What is the team composition? 

The team composition varies, but we typically work with 2–3 people that oversee our account. Other people in the team help us with the maintenance aspects of the engagement. Sometimes, we also engage with their finance team when it comes to billings. 

How did you come to work with SiteCare?

SiteCare bought a company that was working closely with us. Meanwhile, we were searching for a firm that was quick and nimble; they should also be efficient when it comes to costs. In the end, we found SiteCare to be a good fit for us. When we approached them, we worked quickly on our end of the business, and they responded fast and kept up with our changes. There wasn’t a lot of back and forth; they simply told us how they could accomplish the job and told us what budget they needed. As a result, we decided to work together. 

How much have you invested with them?

We’ve spent over $100,000. 

What is the status of this engagement?

We started working with them around March 2020, and the partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Rather than focusing on quality, we focus on whether they can get things done; we’ve had no headaches with SiteCare. We have all the confidence in the world that they get things done and do them correctly. Overall, we’re truly happy with them. 

How did SiteCare perform from a project management standpoint?

SiteCare’s turnaround times are quick compared to the other agencies we’ve tried. They always set expectations around timing, and they always hit them on time if not earlier. The team also quickly addresses issues as quickly as possible. 

To communicate, we use emails because it’s the easiest way to start a conversation with them. Sometimes, we jump on calls to walk through some of the projects we have. 

What did you find most impressive about them?

SiteCare is efficient and quick.

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

Be upfront with what you want to do and accomplish. Then, let SiteCare come up with their feedback and cost estimates. Look at their timing and creative assets, and then be clear on your expectations of what they should deliver. 

Introduce your business and what you do there.

I’m the CIO for an educational service agency in Pennsylvania. 

What challenge were you trying to address with SiteCare?

We hired SiteCare to provide hosting services and first-tier support for our WordPress websites. Our team also needed them to do website development in case we needed additional staff for our customers. 

What was the scope of their involvement?

In our business, if our customer wants to redesign their entire website and we’re short-staffed, SiteCare helps us. Instead of telling the customer that we can’t do it, we work with SiteCare resources to get the job done. We provide them all the necessary information related to the whole scope of the project. The team then helps us put that information on our design and development screens. Collectively, their staff and our team work with the customer to ensure that we provide them with the template for the look and feel of the website. 

In terms of documentation, SiteCare has access to the target websites, and we can see where they are. We work collaboratively to put together designs and analyses. Then, we present them to the customers to make sure we meet their requirements. The SiteCare team then makes any tweaks or adjustments that the clients request. 

All the websites we have with SiteCare right now are on WordPress, and their team provides the hosting environment, which is based on the AWS infrastructure. The team also provides any support necessary, especially since WordPress has frequent updates and multiple plug-ins; the team makes sure that the plug-ins are kept up to date. On top of that, they also ensure the sites have appropriate firewall protections to prevent people from injecting malware into them. If something doesn’t work, we work with them to resolve whatever the issue is. At present, we’re in the process of pushing the rest of our remaining websites to their environment.

What is the team composition?

Typically, we work with 1–2 people from their team, including a project lead. 

How did you come to work with SiteCare?

We talked to organizations that had similar ventures to us, and we asked them how they handled WordPress support as the number of their customers grew. At that time, we wanted a partner that was cost-effective but delivered quality service and a stable hosting environment. For context, the support services of our previous vendor weren't good, and their hosting environment was unstable. As a result, our search was for someone who could provide better at a reasonable cost. That was why we hired SiteCare. 

How much have you invested with them?

We’ve spent somewhere in the neighborhood of $50,000. 

What is the status of this engagement?

We started the partnership in April 2018, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Since we’ve hosted with SiteCare, our uptime has been 99.999%. The time it takes for them to respond to tickets is usually less than 15 minutes. When the issue is critical, their response is almost instantaneous. 

How did SiteCare perform from a project management standpoint?

SiteCare manages the projects well. The team is highly responsive and creative; they provide useful insights that help us improve upon initial requests.

To communicate, we typically use emails when we’re starting a project, though they do have a hotline we can call for support. Sometimes, our emails turn into conference calls. 

What did you find most impressive about them?

SiteCare provides great customer support. 

Are there any areas they could improve?

They can improve if they can provide 24/7 phone support. Other customers prefer to talk because it gives them peace of mind when somebody owns up to problems through a phone call. For comparison, when they receive emails, they feel that it’s a generic support response. 

Do you have any advice for potential customers?

Talk to SiteCare. Ask questions, and make sure you understand all the services that they provide. For example, they do things for us that are normally broken down into 2–3 different expenses. In our case, they’re all in one package. In other words, you must understand the breadth and depth of their services to maximize them. You can do that by simply asking questions and talking to them. 

Please describe your company and your position there.

I'm Vice President of The Aji Network. We offer online educational programs for ambitious businesspeople who are serious about doubling their productivity, value and income to care for their spouse and children now and throughout 25+ years of old age in retirement.

For what projects/services did your company hire SiteCare?

We built an entirely new website and learning management system with full ecommerce capabilities in WordPress. Given the complexity of the system and the consequences to us and our students if something went wrong, we needed expert, reliable and thoughtful support.

How did you select this vendor and what were the deciding factors?

I conducted extensive research on WordPress support providers knowing that our new site had to be kept up-to-date and couldn't fail to deliver. Many of the providers I found offered low-cost "packaged" support options that I knew wouldn't work for us. SiteCare made the most comprehensive offer; not only would they maintain and update our site, they would help us continually improve it.

Describe the project in detail and walk through the stages of the project.

SiteCare took over our WP site from the original site builders. They had to quickly familiarize themselves with the WP themes, plugins and add ons we were using, and why. This last part, the "why", is why I chose to work with them. Prior to our engagement, they conducted a thorough assessment of our site and made their proposal based on our specific requirements.

How many resources from the vendor's team worked with you, and what were their positions?

Our primary contacts at SiteCare are the Vice President and the Client Services Manager who work with a team of developers.

Can you share any outcomes from the project that demonstrate progress or success?

The team at SiteCare has been invaluable. Because of them, we have a site that is exactly what we needed; reliable, flexible, easy to use and always being improved. We continue to work with them because they are extremely good at what they do.

How effective was the workflow between your team and theirs?

Communicating with the team at SiteCare is very easy. We do everything through email. They are extremely responsive to support requests, often times exceeding their promised response time. Every request we make of them is followed up with an explanation of the work they will do to fulfill along with a quote for the cost. We accept the quote. They get the work done.

What did you find most impressive or unique about this company?

I have been most impressed with the SiteCare team's knowledge and thoughtfulness. They aren't just doing tasks or doing what we ask. If they have a better idea or solution, they let us know and we most always accept! Every request we make of them is followed up with an explanation of the work they will do to fulfill along with a quote for the cost. We accept the quote. They get the work done. They make sure everything works.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

Please describe your company and your position there.

Autopilot allows companies to streamline internal processes, from start to finish. Our features are aimed to ensure a better experience for everyone, from your clients to your staff and suppliers.

For what projects/services did your company hire SiteCare, and what were your goals?

We have an amazing business solution but needed more leads. We focused on our Vendor onboarding solution with SiteCare.

How did you select this vendor and what were the deciding factors?

I have heard Jason Bagley speak a number of times and believed that he and his company could deliver us the results that we required.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

There was an initial interview which lead to the building of the Discovery document. Once this was approved our email campaign was drawn up and approved by us. This was followed by the approval of email addresses. the go live. SiteCare offer regular updates and tweaks to the offering.

How many resources from the vendor's team worked with you, and what were their positions?

2 resources, VP Digital Strategy and Account manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are getting more meetings set up now than ever before!

How effective was the workflow between your team and theirs?

Very slick

What did you find most impressive or unique about this company?

They understood our business and marketing strategy. Their technical skills were also solid

Are there any areas for improvement or something they could have done differently?

No

Introduce your business and what you do there.

I’m the COO of an online job board and mobile platform for the dental industry.

What challenge were you trying to address with SiteCare?

We had just updated our website and needed to improve our SEO Score. We hired SiteCare to support SEO.

What was the scope of their involvement?

SiteCare identified the most crucial things we could do to improve our SEO Score. They conducted a full-fledged audit on our site. Using that information, they provided a prioritized list of recommendations to improve our SEO score.

From there, our team began working on the tasks that would impact our could rankings the most. Now SiteCare reviews our work once we complete a task and they revalidate our site.

What is the team composition?

We worked with Drew (President & Founder) and Justin (VP of Operations).

How did you come to work with SiteCare?

When I was talking about what we were struggling with, other business owners recommended SiteCare.

What is the status of this engagement?

The project started in November 2020 and we’re still engaged with them. The project is probably winding now, but they continue to provide support.

What evidence can you share that demonstrates the impact of the engagement? 

Hiring SiteCare is the best investment we’ve ever made. When we began the project, our SEO score was at 16%, but now we’ve reached 76%. Back in January, they recorded 1,078 critical errors and 17,141 errors. As of yesterday, we now have zero critical errors and just 38 errors. On top of that, revenue from organic traffic has increased from 20%–32%  since January.

How did SiteCare perform from a project management standpoint?

We established a regular meeting schedule at the beginning of the project. In each call, we go through the results of their work and what they are going to work on in upcoming weeks. Then we meet again two weeks later. They are always available for questions and are on top of everything.

What did you find most impressive about them?

I’ve never seen a team as knowledgeable as SiteCare. They always think about elements we haven’t thought of.

Are there any areas they could improve?

I can’t think of anything they need to improve.

Do you have any advice for potential customers?

Listen to what they say and don’t push back. It will be a process, so you’ll need to work through the project step-by-step and reevaluate it every few weeks.

Please describe your company and your position there.

I'm the owner and founder of An Italian in my Kitchen.

For what projects/services did your company hire SiteCare, and what were your goals?

I originally hired SiteCare for a SEO Site Audit, I was really happy with this so I signed on for them to take care of the service and maintenance of my site and to help with optimizing SEO.

How did you select this vendor and what were the deciding factors?

I discovered them from working with another Food Blogger.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The SEO audit was very in depth and was so much better than other audits I have done. I am very happy with the work they have done so far and the zoom meetings are so helpful, everything is clear and well explained.

How many people from the vendor's team worked with you, and what were their positions?

Ryan, Justin, Gus, and James.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have noticed my traffic growing and I am sure it will continue to grow.

Describe their project management style, including communication tools and timeliness.

We communicate via email, zoom and monthly reports.

What did you find most impressive or unique about this company?

I find them extremely friendly and they are always ready to help me with any question or problem I may have. They have amazing ideas for the site and I am looking forward to continuing on this path with them.

Are there any areas for improvement or something they could have done differently?

As far as I am concerned, no, I am happy with everything they have done and have plans to do. Thanks.

Please describe your company and your position there.

I am the founder and director of Beyond Binary, a company that focuses on delivering online and face-to-face training solutions for companies seeking to improve the digital literacy and capability of senior executives.

For what projects/services did your company hire SiteCare, and what were your goals?

Despite my background in digital marketing, specialist email marketing isn't my forte. I wanted to work with a team that combined deep subject matter expertise, insight into my business, and great service to dramatically improve our lead generation strategy.

How did you select this vendor and what were the deciding factors?

SiteCare came highly recommended by more than one reputable source in my network.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Fortunately, we were working with a clean slate, building new campaigns for new products with a relatively fresh bank of prospects. SiteCare have walked me through the complexity of optimising my databases, designing campaign journeys, and more

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with a project manager and a lead digital strategist.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still in the early stages of our journey, but the results in terms of industry benchmarks and our campaign objectives are within expectations.

How effective was the workflow between your team and theirs?

The SiteCare team have a crystal clear campaign management process. They have been very helpful from the get-go, effectively using collaborative tools and documents to manage the process and keep me accountable for my deliverables.

What did you find most impressive or unique about this company?

Their subject matter expertise and efficiency are impressive.

Are there any areas for improvement or something they could have done differently?

None that I can think of at this early stage.

Please describe your company and your position there.

I'm the owner of a gluten free recipes blog.

For what projects/services did your company hire SiteCare, and what were your goals?

My blog had lost about 65% of its organic search traffic because of a botched migration to a new web host. I hired SiteCare to help fix the problem, and then to advise me going forward as I redesigned my website without incident.

How did you select this vendor and what were the deciding factors?

I was looking for immediate support, but had been searching for ongoing WordPress support without luck for a long time. I read online reviews, and then took a chance.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

It's all WordPress support, plus SEO best practices (using Alexa, ahrefs).

How many resources from the vendor's team worked with you, and what were their positions?

Ryan Sullivan is my ongoing contact. There are developers who have also worked on technical issues that are particular to a food blog, but I don't know more about them since it's all filtered through Ryan.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since I began working with SiteCare in a moment of crisis, where the foundation of my business was in jeopardy, I was first looking for an immediate cure—and then ongoing visibility. I got both, in spades.

How effective was the workflow between your team and theirs?

My team is only me, really, and I deal directly with Ryan. He's always very responsive.

What did you find most impressive or unique about this company?

They're a comprehensive resource for a high-volume recipe blogger like me. Unlike most other monthly blogger technical resources I know of, they have a comprehensive team. I don't worry that they won't have bandwidth to handle my issue, whatever arises.

Are there any areas for improvement or something they could have done differently?

I wish I had a bit more visibility about what my monthly retainer covers, and what it doesn't. That's been mostly ad-hoc. That's really it, though. All services have been top notch.

Please describe your company and your position there.

I am the founder of Acoustic Orange, a marketing consulting company, and COO of ILO Digital, a membership community focused around the topic of innovation.

For what projects/services did your company hire SiteCare?

As we approached launch of our new website, we hired SiteCare to manage the day-to-day maintenance of our Wordpress site. I also hired them for weekly strategy and coaching sessions to help drive our digital marketing success.

How did you select this vendor and what were the deciding factors?

We found SiteCare through an online search. Their deep knowledge and experience was the deciding factor in choosing them over other options.

Describe the project in detail and walk through their service package.

SiteCare handles our Wordpress instance from top to bottom. We know our site will function properly and be reliable and stable while we constantly iterate on its design and functionality. SiteCare is able to skillfully manage our core instance as well as all the integrations and 3rd party features we deploy.

How many resources from the vendor's team worked with you, and what were their positions?

We work with an entire team there, led by the VP of Client Success and various members of their client success team.

Can you share any outcomes from the project that demonstrate progress or success?

Our site is reliable and stable. New features and integrations are managed quickly and skillfully.

How effective was the workflow between your team and theirs?

Fantastic. We work with Trello in a very organized and efficient way. Nothing falls through the cracks.

What did you find most impressive or unique about this company?

Their level of expertise is unmatched. They are experts in Wordpress and extremely knowledgeable about all aspects of digital marketing.

Are there any areas for improvement or something they could have done differently?

Nothing they could do differently. They are a 5 star team.

Please describe your company and your position there.

I am the Head of Growth with the objective of driving revenue into the business through a multitude of channels.

For what projects/services did your company hire SiteCare, and what were your goals?

SiteCare assisted in Data enrichment and amplification of communication efforts to a variety of industries.

How did you select this vendor and what were the deciding factors?

We were referred and after a tender process and interviews with a variety of different stakeholders, we selected SiteCare based on the hands on approach.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Discovery, Plan of action and strategic roll out. Both teams needed to identify roles and accountability as well as set deliverables. Once this had been actioned we needed to work on a phased role out plan.

How many resources from the vendor's team worked with you, and what were their positions?

We had the initial discussion with the Account Management and MD and then on a monthly basis we had a full team review. Account Management kept everyone in the loop on a weekly basis.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far we have exceeded expectation and have received a read rate of 20%+ with replies from big stakeholders and key contributors to our industry. We are continuing to make great strides and will recommend SiteCare to our partners.

How effective was the workflow between your team and theirs?

5/5. Very good

What did you find most impressive or unique about this company?

Outbond was a headache before and was well looked after during the process and continues to be a channel that does not cause issues within the business.

Are there any areas for improvement or something they could have done differently?

Alternative suggestions rather then limiting scope would be a consideration.