Sirino

BACKGROUND

Introduce your business and what you do there.

I’m the manager of DepiLab, a beauty salon for laser hair removal treatments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sirino?

I was introducing an online webshop with a treatment new to Poland. I needed to set up a store, which wasn’t easy because it depends on the number of treatments and our portfolio.

I was working with another company and felt that they weren’t going to finish the product. Their team was insistent that they were going to finish, but we were going on for six months.

SOLUTION

What was the scope of their involvement?

When I hired Sirino, we were a new business. I needed the shop and website up and running quickly. After listening to my plans, they set up the site on Shopper.

What is the team composition?

I worked with one person. There may have been others who helped him, but I’m not sure.

How did you come to work with Sirino?

Three weeks before the launch, I ended the project with my previous provider and found Sirino online. I had compared three offers, and they were in the middle.

How much have you invested with them?

It was less than $10,000.

What is the status of this engagement?

I worked with Sirino two years ago. I believe it was June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The shop was ready in two weeks. I was happy I found them. There were no issues, and the quality of work is good.

My point of contact listened to what I wanted. Whenever he sees a better option for the look or functionality, he lets his clients know. I ended up being fine with a lot of his suggestions.

I’m working with him on another project now for my husband’s company.

How did Sirino perform from a project management standpoint?

Anytime I would call him, whether it was on the weekend or late at night, he would always reply. I can send an email, and typically things are done the same day or next day at the latest.

What did you find most impressive about them?

I appreciated their communication style. Many companies I’ve worked with in my city don’t care about their clients outside of the technical side. Sirino seems to worry about all problems. If I have a problem, it’s their issue as well.

Are there any areas they could improve?

I was happy with how things turned out.

Do you have any advice for potential customers?

I would recommend them, and I have recommended them already.