Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
Once, I did some sales chart that showed a nice increase when they came on board. They affected the trends of my sales positively in terms of meeting the goals that I initially had. I think that's why I stayed with them for several years.
From a creative standpoint, the artwork and everything else they provided were absolutely spectacular. They made us feel good about coming to work because we had a nice, clean-looking logo. We got shirts printed, and employees felt good about the brand. Then, we had beautiful fields signs for advertising, which attracted lots of responses from customers.
They made a huge change in our business in the first couple of years. As they got to know me and the personality of the company, they were really able to fine-tune their work. When they got to know me really well, they could nail what my customers were looking for.
How did Sir Isaac perform from a project management standpoint?
They communicated well and making sure that I was updated on their progress. Whenever I had a question, I’d shoot them an email or a text or call them via FaceTime.
They managed feedback on their creative work fairly well. We made some adjustments, but it seemed like they would always offer options. If I had a certain design idea, they’d always deliver something even better. I guess that's what I was paying them for.
They didn't harass me every day with questions. When I turn somebody loose on a project, I don't want to be bothered constantly, and they didn't do that at all. They got a good feel for what we were looking for and just implemented it. I really liked that.
What did you find most impressive about Sir Isaac?
I appreciate their creative thinking in trying to solve a problem such as increasing sales. I'm recycling some of their stuff, and I really miss them. Their creativity is the best I've ever seen.
Are there any areas Sir Isaac could improve?
Personally, I felt like I had to push them a little bit to get the job done. I don't know whether that's just part of the industry or if I'm just super organized. If I tell you to call me at 4 p.m., the phone shouldn’t be ringing at 4:05 p.m. But, after I learned their personality, if I wanted something by July 1, I would tell them I needed it on June 15.
It would’ve been easier if they were closer geographically. Sometimes, I wanted to sit at a conference desk with them. They are in Boston, and I'm on the Ohio–Indiana line, but I don't know if that really impaired our communication at all.
They seemed to have a lot of turnover. We had a new person on the team every 3 months, but they never dropped the ball. I don't know if that's a big deal; it may be the way their industry operates.