Simplifying Technology for a Life-changing eXperi
SimTLiX is a software development organization focused on the simplification of new technologies to solve companies' needs.
The company grew up as a merge between professionals working among the most prestigious multinational companies and dedicated researchers with years of academic devotion to understand and define future technologies and development processes.
Our world-class clients, many of which are at the forefront of emerging technologies, are from start-ups to Fortune 50 companies.
Studios
Our teams are organized to combine in-depth industry expertise with world-class technical knowledge.
Telco, Cable & Media | Fintech | Healthcare | Automotive
Value proposition: our Technology Groups make the difference.
Innovation and digital transformation require a deep and hands-on understanding of new technology and future trends. In combination with our R&D team, our technology groups challenge the status quo through the research, pilot, and deployment of disruptive technologies.
Multiscreen Development | Cloud & DevOps | Microservices & Backend | Machine Learning & AI | IoT | Graphics & Media Engines | UX | Agile & Organizational Excellence | Quality Assurance
headquarters
other locations
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9130 S. Dadeland Blvd. Suite 1900Miami, FL 33156United States
Focus
Portfolio
Avaya, McAfee, Mercado Libre, Naranja, Nubi, Pulse Secure, Arris, Commscope, Motorola, Mavenir, WindRiver, Claro, Telecom, Cadena 3, Genesis, BitGo, RedHat, GreenWave, SiteWhere, Galicia, Superville and more...
In car entertainment
SUMMARY
The project involves working on android based automobile infotainment system for a premium car company, specially focusing on the new user interface, enhancing features to the new experience paradigm with a customized Android version. Team was in charge of apps and OS level features.
More than 100 FTE, Global remote teamwork
CUSTOMER
Fortune Chipset and technology company in conjunction with a World leading Japanese automotive company
TOOLS
Android, Java, JavaScript, C++, Gradle, GNU Make, XD, AI, PS
Multiplatform Communication
SUMMARY
A single, powerful app for calling, messaging, conferencing and collaboration, delivers a multi-device experience that works on a browser, mobile device and room-based system and also desktop.
Development of a single platform supporting all the different modes of High-scale audio conferencing. Extensive web collaboration, rich multi-vendor HD video, in an all-in-one software solution.
Google Play and App Store final deployment, tracking performance, user comments, and qualification.
More than 60 FTE, Global remote teamwork
CUSTOMER
Unified Communications, Fortune 500 Company
TOOLS
Android, Java, JavaScript, C++, Swift, Angular, TypeScritp, .Net, Gradle, C#
Virtual Agents
SUMMARY
Integrating Google Cloud Center IA with a unified communication contact center. Decide the best path for customer engagement Virtual Agents capture and analyze the intent, actions, and ultimate outcome of each interaction in real-time. This delivers an ever-evolving AI experience full of human-like, intelligent interactions. Plus, seamless handoffs to live agents include all context gathered.
CUSTOMER
Unified Communications, Fortune 500 Company
TOOLS
Java, JavaScript, SpringBoot, Google Cloud, Google Contact Center AI, VXML, CXXML
App Live Update
Create a better user experience, using cloud service that enables React Native developers to deploy mobile app updates directly to their users' devices. This will be directly installed without the need for end-users to update the application through the relevant app store.
Features
- Create A/B Testing deployments
- Customer segmentation
- “Go Back” feature due to bugs or errors in the recent release
Customer: Credit Card Company
Tools & Tech: ReactNative, Node.js, Android, Xcode
Digital Wallet
A digital wallet mobile and web app that allows QR, NFC and OPT payments in installments without tickets or delays in a simple, fast and secure way. It also provides wallet to wallet and, wallet to bank account funds transfer.
Cloud-based replication, due to on-premise datacenter failover.
Key Success Factors: 66M Transactions | 16K Active Users | 1500 Affiliated Stores
Tools & Tech: Android, JavaScript, AWS, Swift, TypeScript, Angular, C++, .Net
3D Surgery Planning
SUMMARY: Healthcare Windows, Mac and Linux application that manages the shoulder surgery planning process. App core functionality is to apply a machine learning process to segment shoulder bones and propose implants and procedures. The doctor is able to modify the proposed plan in a 3D Unity based editor.
KEY FACTORS: Design and create a solution capable of merge computed tomography and magnetic resonance imaging and, visualizing these model in a 2D and 3D image. Specifies requirements for the development of medical software according to standard IEC 62304.
TOOLS: Unity, ReactNative, Docker, Python, Google Cloud, Webpack, Babel, JavaScript
CUSTOMER: High Tech Medical Device Development
Reviews
the project
Custom Dev for Business Communications Company
"Our project improves the contact center efficiency."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We work in business communications, specifically unified communications (UC), contact center (CC), and services. I´m a Software Development Manager
For what projects/services did your company hire SimTLiX?
We worked with Simtlix in Custom Development Projects for CRM Integrations, ETLs and Web Development. Our challenge was that we worked with them as an extended development team using their services respecting our quality criteria .
What were your goals for this project?
Our goal was to deliver the project to our customers on time, and respecting quality standards . We used several programming languages like Java and Javascript.
How did you select this vendor?
It was recommended with another area on our company, our main driver to choose them was the expertise in new technologies and good communication skills.
Describe the project and the services they provided in detail.
One of the paradigmatic projects was the ServiceNow Connector, it provide the following capabilities: The contact center currently uses ServiceNow to handle customer interactions. The goal is to integrate the Contact Center Agent capabilities into ServiceNow for voice and chat interactions and provide Screenpop and Click to Call capabilities to be integrated with existing customer ServiceNow workflows.
What was the team composition?
The team was most of the time composed by: 1 Technical Leader 2 Developers 1 Scrum Master 1 QA At the end of the project we end up covering customer needs with one developer.
Can you share any information that demonstrates the impact that this project has had on your business?
Our project improves the contact center efficiency having embedded agent phone and chat capabilities inside ServiceNow User Interface. The agent experience was improved because of having all the information and phone/chat interface in a single page, before that the agent needs to handle it in separate interfaces affecting their productivity.
How was project management arranged and how effective was it?
Simtlix Project management was always responsive and flexible to our needs. We used Atlassian tools like: Slack, Jira, Bamboo, Sonar and Bitbucket, the team was used to work with this tools efficiently.
What did you find most impressive about this company?
The most impressive about Simtlix is their technical skills, good people and are always willing
Are there any areas for improvement?
There is very little they can improve, one thing I can suggest is for some software developers they can improve their English communication skills in case they need to work directly with customers, for internal meetings everyone have satisfactory English level.
SimTLiX successfully improved efficiency. They improved flexibility. The team was responsive and used modern project management tools efficiently.