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Simply Smart Technology is a Managed Service Provider.
We provide IT Support services to businesses for a flat monthly fee.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2010
Show all +
Chicago, IL
headquarters
  • 11 E Hubbard St, Suite 602
    Chicago, IL 60611
    United States
other locations
  • 11 E Hubbard St, Suite 602
    Chicago, IL 60611
    United States

Reviews

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IT Managed Service For Battery Manufacturing Company

“We rarely have any unplanned downtime for our servers, and my workload has dropped significantly.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Simply Smart Technology provides IT managed services. They’ve stabilized and cleaned up a crashing server, optimized the onboarding process, and updated technology as needed.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Tom Nation
COO, AllCell Technologies
 
Verified
The Review
Feedback summary: 

Simply Smart Technology is communicative and willing to work with nontraditional technology (e.g. a custom ERP system and SolidWorks CAD). End users used to consistently complain about IT quality, but now everything runs smoothly. They have a transparent workflow and accomplish tasks quickly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of AllCell Technologies, a company that makes lithium-ion battery packs for everything from small bicycles to solar backup systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Simply Smart Technology?

We’re a small company that wanted a skilled IT team with a diverse range of specialties. We weren’t big enough to hire a full IT staff but also wanted more than one person providing the service, so we began looking for an IT managed services firm.

SOLUTION

What was the scope of their involvement?

Our main server was crashing about once a week, so they spent time working on that and getting it back to running continuously without problems. They also cleaned up a lot of garbage that was left on the system. When we hire a new employee, Simply Smart Technology gets the person set up with an email, SharePoint Exchange, and all the passwords and access material they need. They even make sure our equipment is updated and has the most effective anti-virus programs.

What is the team composition?

We have two main points of contact. Whenever we have a problem though, we just contact their general IT support team via phone, email, or website.

How did you come to work with Simply Smart Technology?

While we were searching for a local IT firm, Simply Smart Technology called us. I talked to them and a few other companies, but Simply Smart Technology had the capabilities we needed at a price we could afford, so I hired them.

How much have you invested with them?

We’ve spent about $42,000.

What is the status of this engagement?

We partnered in June 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We rarely have any unplanned downtime for our servers, and my workload has dropped significantly. Before hiring them, I was inundated with complaints from users. For new employees, they’re set up and ready to go within an hour, a process that used to take me hours.

How did Simply Smart Technology perform from a project management standpoint?

They provide weekly updates that review what they’ve worked on. The team communicates well, and the owner is frequently involved in the work. Whenever we submit a ticket, they send a note that tells us who’s working on it. The whole setup costs less than hiring a full-time IT person and makes it feel like we have our own personal IT agency.

What did you find most impressive about them?

They’re willing to work with and support nontraditional software. For example, we have a custom ERP system for new employees, a SolidWorks CAD, and an old small business server that they manage. Unlike other firms, they didn’t charge us extra for providing those services. Also, when we need to update our hardware, they suggest the equipment that we need, not just the newest things.

Are there any areas they could improve?

We had a backlog of issues and communication, but they resolved that with the weekly updates.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They're very good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Server Installation & Maintenance for Construction Organization

"Their partnership mentality has helped us develop an incredibly stable IT environment that has not once been compromised."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2010 - Ongoing
Project summary: 

Simply Smart installed new equipment and rewired an entire IT infrastructure to address issues like lack of security and performance reliability. They also implemented a remote help desk to resolve user issues.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Alex Morales
Managing Director, Precast, Prestressed Concrete Institute
 
Verified
The Review
Feedback summary: 

The team's work immediately and drastically improved performance. Their communication skills and reliability are conducive to a long-term, trustworthy partnership. There hasn't been a single outage, and the help desk is consistently available and helpful.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was managing director at a $10 million+ not-for-profit association representing construction manufacturers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Simply Smart Technology?

Simply Smart was hired for managed IT services including servers, phone systems, internet, and individual machine management.

What were your goals for this project?

Our IT infrastructure was unreliable, and we needed a myriad of upgrades to ensure zero server downtime and service for all individual users.

SOLUTION

How did you select this vendor?

Simply Smart was a great balance of experience and value for our budget, and they understood our project scope.

Describe the project in detail.

Erin (Owner & Lead Technologist, Simply Smart) envisioned an entirely different IT infrastructure than the unstable, virus-prone, unreliable, decentralized setup we had. They installed new equipment, rewired the entire system, and instituted a remote help desk process to address user issues quickly.

What was the team composition?

Initially, Erin (Owner & Lead Technologist, Simply Smart) designed and installed the system. She then took a consultative role in all our IT projects, including website, telephone system, and more. Her help desk support team was always available to our staff.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their work immediately improved performance drastically. Simply Smart has a seat at our table as if they are our very own employees. Their partnership mentality has helped us develop an incredibly stable IT environment that has not once been compromised, neither by virus nor intrusion.

How effective was the workflow between your team and theirs?

As a trusted partner, Simply Smart arranged to be at our on-site IT meetings. They collaborate remotely with cross-functional and sometimes international teams. They're consistently present and proactive. Help desk ticketing was seamless, and responses that weren’t emergencies were done in 24 hours.

What did you find most impressive about this company?

Simply Smart represents modern technology with traditional relationship-oriented business practices. They’re focused on great outcomes that make the IT infrastructure completely transparent in our day-to-day work.

Are there any areas for improvement?

I cannot think of any improvement areas for Simply Smart. They know IT and know business relationships. They're refreshing to work within a landscape that is typically a financial drain for non-profits.

5.0
Overall Score They're a team of well-rounded employees with a partnership mentality.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They're priced competitively and worth every penny.
  • 5.0 Quality
    Service & deliverables
    We haven't had a single virus issue since engaging them.
  • 5.0 NPS
    Willing to refer
    I recommend them without hesitation.