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Simply Smart Technology is a Managed Service Provider.
We provide IT Support services to businesses for a flat monthly fee.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2010
Show all +
Chicago, IL
headquarters
  • 11 E Hubbard St, Suite 602
    Chicago, IL 60611
    United States
other locations
  • 11 E Hubbard St, Suite 602
    Chicago, IL 60611
    United States

Reviews

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Server Installation & Maintenance for Construction Organization

"Their partnership mentality has helped us develop an incredibly stable IT environment that has not once been compromised."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2010 - Ongoing
Project summary: 

Simply Smart installed new equipment and rewired an entire IT infrastructure to address issues like lack of security and performance reliability. They also implemented a remote help desk to resolve user issues.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Alex Morales
Managing Director, Precast, Prestressed Concrete Institute
 
Verified
The Review
Feedback summary: 

The team's work immediately and drastically improved performance. Their communication skills and reliability are conducive to a long-term, trustworthy partnership. There hasn't been a single outage, and the help desk is consistently available and helpful.

BACKGROUND

Please describe your company and your position there.

I was managing director at a $10 million+ not-for-profit association representing construction manufacturers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Simply Smart Technology?

Simply Smart was hired for managed IT services including servers, phone systems, internet, and individual machine management.

What were your goals for this project?

Our IT infrastructure was unreliable, and we needed a myriad of upgrades to ensure zero server downtime and service for all individual users.

SOLUTION

How did you select this vendor?

Simply Smart was a great balance of experience and value for our budget, and they understood our project scope.

Describe the project in detail.

Erin (Owner & Lead Technologist, Simply Smart) envisioned an entirely different IT infrastructure than the unstable, virus-prone, unreliable, decentralized setup we had. They installed new equipment, rewired the entire system, and instituted a remote help desk process to address user issues quickly.

What was the team composition?

Initially, Erin (Owner & Lead Technologist, Simply Smart) designed and installed the system. She then took a consultative role in all our IT projects, including website, telephone system, and more. Her help desk support team was always available to our staff.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their work immediately improved performance drastically. Simply Smart has a seat at our table as if they are our very own employees. Their partnership mentality has helped us develop an incredibly stable IT environment that has not once been compromised, neither by virus nor intrusion.

How effective was the workflow between your team and theirs?

As a trusted partner, Simply Smart arranged to be at our on-site IT meetings. They collaborate remotely with cross-functional and sometimes international teams. They're consistently present and proactive. Help desk ticketing was seamless, and responses that weren’t emergencies were done in 24 hours.

What did you find most impressive about this company?

Simply Smart represents modern technology with traditional relationship-oriented business practices. They’re focused on great outcomes that make the IT infrastructure completely transparent in our day-to-day work.

Are there any areas for improvement?

I cannot think of any improvement areas for Simply Smart. They know IT and know business relationships. They're refreshing to work within a landscape that is typically a financial drain for non-profits.

5.0
Overall Score They're a team of well-rounded employees with a partnership mentality.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They're priced competitively and worth every penny.
  • 5.0 Quality
    Service & deliverables
    We haven't had a single virus issue since engaging them.
  • 5.0 NPS
    Willing to refer
    I recommend them without hesitation.