What evidence can you share that demonstrates the impact of the engagement?
Simply Smart Technology’s strongest points are their expertise and proactivity. They understand the scope of a problem and often handle it before I bring it to their attention. Because of the nature of IT management, no news is good news. If everything is working and running smoothly and there are no problems, that’s my metric of success. Things are going well when we’re not hearing about issues.
If I tell one person about an issue, the entire team knows because they communicate among themselves. We don’t have to re-explain our problems from the beginning every time we call or speak to a different teammate. Because they know who we are and what our system is like, they know the type of problems we have.
Simply Smart Technology always listens to us and ensures they’re providing what we need. If something new pops us, they don’t push extra charges. They’re always ready to help and make sure our system is cohesive.
How did Simply Smart Technology perform from a project management standpoint?
Project management is great. Their team is extremely responsive, and our partnership’s biggest benefit is that they know us very well. I've noticed that when they’re busy helping multiple clients, processes will often slow down. However, they more than make up for that because they constantly go the extra mile to ensure the project’s completion. Everything is always completed to a higher level than my expectations.
What did you find most impressive about them?
I really like that they’re a woman-owned business — that’s a big plus. They have a great ability to understand the problem and come up with a solution. Their team is nimble in quickly reacting to our needs.
Are there any areas they could improve?
They’re excellent at finding great employees and providing efficient training. I’ve noticed that new team members are brought up to speed very quickly. This is their biggest fault because they tend to lose some really good people who have been trained. Simply Smart Technology’s inability to hang on to employees is the only thing I’ve noticed has been a bit of an issue. However, their new employees always produce top-notch work. Because the transition is fantastic, it’s never been a big problem at all.