What evidence can you share that demonstrates the impact of the engagement?
We rarely have any unplanned downtime for our servers, and my workload has dropped significantly. Before hiring them, I was inundated with complaints from users. For new employees, they’re set up and ready to go within an hour, a process that used to take me hours.
How did Simply Smart Technology perform from a project management standpoint?
They provide weekly updates that review what they’ve worked on. The team communicates well, and the owner is frequently involved in the work. Whenever we submit a ticket, they send a note that tells us who’s working on it. The whole setup costs less than hiring a full-time IT person and makes it feel like we have our own personal IT agency.
What did you find most impressive about them?
They’re willing to work with and support nontraditional software. For example, we have a custom ERP system for new employees, a SolidWorks CAD, and an old small business server that they manage. Unlike other firms, they didn’t charge us extra for providing those services. Also, when we need to update our hardware, they suggest the equipment that we need, not just the newest things.
Are there any areas they could improve?
We had a backlog of issues and communication, but they resolved that with the weekly updates.