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About

A trusted, expert SharePoint and Microsoft Office365 partner agency, we help clients increase their productivity through effective use of the best technology. By focusing on strategy, development, process and enablement, we partner with medium-sized to Blue Chip organisations to transform their businesses for the good.

It is our mission to support companies in their transition to an employee empowered working culture, where technical solutions crafted around your team and culture enable people to work in environments and a timeframe that suits them. The result? A more dedicated, productive and happier workforce, and a better bottom line.

Services

With core competencies across the Microsoft stack, enabled by understanding the people and culture in your organisation, we pride ourselves in delivering the human benefit that businesses need as well as the functional change that they demand.

Our services range from expert-led consultancy, campaign-based web or app development and front end creative to full blown migration, strategic road-mapping and full-service development partnerships.

 
$10,000+
 
Undisclosed
 
10 - 49
 Founded
2016
Show all +
Kingston upon Thames, United Kingdom
headquarters
  • 5 – 7 Canbury Business Park, Elm Crescent
    Kingston upon Thames, LND KT2 6HJ
    United Kingdom

Portfolio

Key clients: 

Unilever, Mondelez, KPMG, Burberry, HSBC, Shell, Farm Africa, Santen

New Intranet Platform for REAch2 Trust Image

New Intranet Platform for REAch2 Trust

REAch2 were focused on developing a brand-new intranet platform which would be utilised across the Trust academy, support and teaching staff. Whilst the intranets main function would be an information portal, the Trust also wanted to create a united culture across the organisation helping employees feel part of a connected REAch2 environment. 

Ahead of Silicon Reef’s involvement, there was no intranet platform across

the organisation. The team worked solely from email with large policy documents and file sharing going through their email system. This approach led to duplication and people saving and using onto outdated information.

As the Trust grew, the business needed to easily share and communicate the CEO’s messages across the UK team.  

A new REAch2 SharePoint intranet solution offered the answer to the business communication and culture challenges. 

After our ‘discovery’ review phase with REAch2 it became clear that through our partnership with Attollo – an out of the box SharePoint platform, we would be able to build a system that would deliver on all the REAch2 requirements. This approach would also allow for future growth and expansion as the organisation scales. 

Working closely with the REAch2 team, together we outlined the information architecture and designs in the initial planning phase. This included: 

  • Technical analysis of the M365 tenant setup for deployment of Attollo baseline solution. 
  • Site content template review to establish the key content that will be required for each content owner. 
  • Design and branding alignment of the site for desktop, tablet and mobile. 
  • Deployment of the Attollo solution into the REAch2 M365 tenant.  
  • Diagnose Stage– training and support for site launch with key site owners. 
Collaborative Hair Hub for Global Giant Unilever Image

Collaborative Hair Hub for Global Giant Unilever

The global Unilever hair specialist team is responsible for the development of new formulations and product launches within the hair category.

Part of Unilever R&D, this team works across continents and manages a vast range of existing and developing products. This brings with it a massive data challenge: to move, to manage, to store and access data from multiple locations over multiple time zones.

The team

was overwhelmed with vast quantities of data based in disparate systems and data centres across the globe. Locating packaging, formulation and product information was a constant challenge.

As part of a global programme to deliver a faster, more agile Unilever, the team were focused on identifying a bespoke library system that allowed easy access to a wide dataset. The new system needed to store detailed product information, imagery and packaging data. The objective was to not only categorise the existing database more efficiently but support the product development team when creating new formulations – helping them to get new products to market faster, and with greater accuracy.

We began by creating a strategic roadmap with a three-year vision. We mapped out milestones and, using agile methods, developed a MVP (minimum viable product) version of the solution and used continuous improvement to learn-and-develop, with later iterations seeing the launch of the wider scope elements.

We understood that – as with most of our engagements – the solution’s success would hinge on it meeting the exact needs and behaviours of the end users. Hence UX sat at the forefront of the project with a focused aim to ensure maximum user adoption post launch. Before developing wireframes and designs, the project team conducted interviews with the focus group and studied the team’s style of working and requirements. Well-embedded user testing became fundamental throughout the project and involved the user group through each milestone to ensure a truly people-led design.

 

 

SharePoint Platform Empowers Farm Africa Employees Across the Globe Image

SharePoint Platform Empowers Farm Africa Employees Across the Globe

As an international charity, Farm Africa has offices across  five  countries; the  UK,  Ethiopia,  Kenya,  Tanzania  and  Uganda.  The charity came to us with an all too common problem: all documents, across the organisation, were managed through a number of disparate and disconnected platforms, largely in a deep folder structure and, in many cases, held as multiple versions across folders.

The charity had taken the

step to establish an Office 365 SharePoint site but was yet to use it effectively. Many of the SharePoint users didn’t trust that the information stored there was valid, and moved, copied and saved multiple versions outside of the platform, exacerbating the issue.

We were brought in to not only solve the functional challenge but also look at improving adoption of the tool across the workforce.

Our key priority was to ensure Farm Africa were getting the most from their Office 365 subscription, while delivering value to the community of users across the 5 countries. Together with the Farm Africa leadership we knew we wanted to create a tool that gave a quality assurance of programme delivery across all of Farm Africa’s locations, and established a ‘live’ platform for project management, tracking and collaboration.

We established a SharePoint intranet and project platform for document storage and management suitable for housing all of the charitable programmes documentation in a consistent format, and all accessed via an appealing and intuitive interface. Permissions set within the tool allowed named individuals to view, upload, edit and manage folders and files, and private group configuration gave management to select teams of GDPR compliant files.

We delivered all this with the end user firmly front-of-mind and with a rollout plan that on-boarded previous sceptics the system showed an immediate positive impact in the way Farm Africa manage data and run their business.

Reviews

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SharePoint Development for Agricultural Nonprofit

“Their best selling point is their willingness and desire to understand our operating model.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2018 - Ongoing
Project summary: 

Silicon Reef created two SharePoint solutions for a resources and agriculture NGO spread between the United Kingdom and Africa. They made it so all teams can access tools and final documentation.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Head of Technical Services, Agricultural Nonprofit
 
Verified
The Review
Feedback summary: 

The solution boosted home page hits by 113% and files uploaded by 67% in the first month after implementation. Establishing a regular cadence of communication using Microsoft Teams, Silicon Reef showed personability in teaching their partner about the platform. Their work is set to continue.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m head of technical services for a company that works across five countries in East Africa in three areas: agriculture, natural resource management, and market value chains. My role is to ensure the technical quality of each of our programs so they’re able to serve our beneficiaries, provide information, and report back to our donors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Silicon Reef?

One of our major challenges is that we’re spread across six different countries, some of which lack the IT capabilities that we have in the United Kingdom. All of our information was being hosted on independent servers in each country, without any central document repository for our core information that everyone across our organization needed to access.

SOLUTION

What was the scope of their involvement?

At the start of the engagement, we had a SharePoint in name only. The person who originally created it was self-taught and without any experience. That led to a dysfunctional solution that was not being utilized at all internally. 

Silicon Reef was brought in to redesign our SharePoint in two major projects. The first was to create a central document repository for all of our project and program information, which functions essentially as a final documentation library. Contracts, reports, and other public information are stored there. They designed that system and made it so new and future projects could be added as needed.

The second project is a tool site, containing resources like manuals and other documentation that field teams may need to access. That’s been set up differently in SharePoint to encourage users to actively search out helpful tools for their work.

What is the team composition?

Across the two engagements, there were about 6–7 resources allocated to the project. We only interfaced directly with 2–3 of them.

How did you come to work with Silicon Reef?

I conducted a simple Google search of SharePoint providers, approaching a few for tenders. We received many, but Silicon Reef was the most understanding of our needs and able to take a practical, tailored approach to the work. They also clearly understood our pricing model.

How much have you invested with them?

We’ve spent about $15,000 on their services to date.

What is the status of this engagement?

The first project lasted between June–August 2019, and our second project with them was from August–October 2019. We have an ongoing engagement as well, looking at areas we want to improve upon for our future work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was a 67% increase in the number of files stored on our SharePoint within the first month of implementing the changes. The average active files increased from 50 and 60 to 110 and 140. On top of that, home page hits increased by 113%. This all occurred within the first month of the project launch. 

How did Silicon Reef perform from a project management standpoint?

From the beginning, they encouraged us to use Microsoft Teams. We have the complete Office 365 package here, utilizing it as our primary tool for communication. I’d never used Teams before, and no one else here had. Despite us being unfamiliar, they decided to educate us on the platform to develop our capacity to utilize those resources to our greatest benefit. That’s been helpful. They created clear, open, regular, and well-managed lines of communication.

What did you find most impressive about them?

Their best selling point is their willingness and desire to understand our operating model. They visited our offices to discuss our challenges, not having any experience working with organizations in East Africa. Despite that, they took the time to consider what our situation meant for our file system to optimize it for us. They’re also very personable, nice people to work with. 

Are there any areas they could improve?

Nothing, at the moment. We’re holding a workshop with them next week to develop areas for improvement. Our continued relationship is a testament to their success with us.

Do you have any advice for potential customers?

Listen to their advice and guidance, utilizing our face-to-face time to develop an output that suits your business.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They worked to accommodate our remote business structure.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They managed to produce an output that met our needs and got put up for an award.
  • 5.0 NPS
    Willing to refer