What evidence can you share that demonstrates the impact of the engagement?
Silent Break’s findings were always easy to follow, and we made the changes they recommended. While they had a huge impact, it's difficult to pinpoint because we're measuring it against what might have happened had we not plugged those holes.
During the actual tests, we were able to execute our internet response plan and investigate how my team would respond to a real attack. We’d spent a lot of time revamping our internet response time over the past 18 months, and it was beneficial to see the effectiveness of those efforts.
How did Silent Break Security perform from a project management standpoint?
Silent Break was very responsive to emails, and they kept us on target. We were running multiple projects, making it easy to get sidetracked, but it was refreshing to be pushed to meet our goals. Once the tests began, it was easy to get a hold of Silent Break and ask if they were behind the suspicious activity we were observing.
Their reports were thorough and came on time. A proper penetration test can yield a lot of results, and it can take a while to go through them. Silent Break was easy to work with after the testing was done, confirming some of their findings and validating that we fixed any issues.
What did you find most impressive about them?
Their attention to detail is great, but the true differentiating factor is the customer service. I’ve called Silent Break multiple times, and someone I know and who was aware of our project always answers it. Right before we started, we upgraded our app to a new platform, and Silent Break agreed to push the date multiple times. This stretched into a new calendar year, and they were well within their rights to back out. They stayed with us the entire time, however, and were right beside us when we got the new version ready.
They seem to be a tight-knit company where everyone knows what’s going on and can respond to clients. We’ve had multiple positive testing engagements with other vendors, and Silent Break is definitely at the top. We’ll likely use them again.
Are there any areas they could improve?
I don’t know if there’s much they could’ve done differently. We’ve run a couple of engagements with them, and I assume their knowledge goes past even what I’ve seen. Silent Break has services we haven’t utilized, but we’ve simply never needed them.