What was the scope of their involvement?
Sigmeo developed our platform. It’s a CRM and CMS in one piece of software. The backend was written in the Symfony PHP framework, and it has a Microsoft SQL Server database.
We need to respond quickly and have 100 people in our call center, dealing with requests in less than 30 minutes. The system needed to be very fast, with a lot of automation. Drivers are asked for basic information at the start of a call, based on which the system automatically helps us find tow trucks and car rental companies.
What is the team composition?
Sigmeo has a 40-person team, and we’re working with 5–6 of those people, including an architect and two developers. Previously, we worked with two more developers and a tester.
How did you come to work with Sigmeo?
I was looking for the best company to create this software for us and found Sigmeo through a recommendation from a friend. I got in touch with their president, and they proved to be the best out of the four we evaluated.
How much have you invested with them?
The cost has been 2 million–2.5 million Polish zloty (approximately $500,000 USD).
What is the status of this engagement?
We started working with Sigmeo in July 2016, and it’s ongoing. It took us two and a half years to prepare the system, and we implemented it in May 2018, with a new version in January 2019.