What evidence can you share that demonstrates the impact of the engagement?
JA: Their architectural review allowed us to avoid spending money on a technical expansion we didn’t really need. The information they provided in our roadmap has helped us move forward in talks with our investors. We now have funding commitments for the next phase of our plan, which is a pilot project. They’ve also affected our strategic plan in terms of modifying the final product so it generates information more efficiently and focuses more specifically on two specific groups of end-users they helped us identify.
How did Sidebench perform from a project management standpoint?
JA: We usually meet twice per week. We found that transparency regarding expectations on both sides made the process run smoothly.
RR: In terms of communication, there’s a combination of in-person discussion, Skype calls, and online interaction. They were very easy to work with. They’re efficient and they outlined their costs and the total number of hours very carefully along each step in the process.
JA: We’ve worked with other vendors before and Sidebench’s level of service really distinguishes them. They respond promptly to every request, they’ve stuck to the timeline, and they stayed within the limits of our budget.
RR: We really didn’t think we could afford their services, but they’ve adjusted in order to accommodate us. They’re very thoughtful about how to proceed.
JA: They’ve been able to find creative ways to accomplish our goals within the confines that we have, which we appreciate.
What did you find most impressive about them?
JA: I don’t like investing money if it doesn’t get me where I need to go, so we were initially hesitant because of the cost. I’m glad we moved forward because they’ve delivered incredible value in return. Not only have they helped us work within the confines of our budget, they’ve also given us realistic feedback on how much money we should expect to spend as a new start-up.
And, the caliber of their employees is really impressive. We’ve worked with a lot of people over the years and Sidebench’s team stands out for their expertise, creativity, and flexibility.
RR: I’m impressed by their efficiency. If we have a meeting on a particular day, they’ll send out reminders in advance and be fully prepared by the time we talk.
Do you have any advice for potential customers?
RR: Listen to what your consultants say because they’re usually right. That can be difficult, especially in our line of work, because you’re used to assuming you have the answers, but their team will use its expertise to guide you down the right path.