What evidence can you share that demonstrates the impact of the engagement?
We wrapped up the design and discovery phase, and are awaiting budget approval for the development piece. Sidebench is extremely collaborative. I continue to be impressed with their organized process. They provide a clear roadmap with their projects, making sure all different teams are accountable for their section.
How did Sidebench perform from a project management standpoint?
Sidebench has been responsive throughout the engagement. They work in sprints, with clearly outlined schedules and timelines. Our primary method of communication is email. At the kickoff, we had several in-person meetings. During the project, we ended up moving our headquarters, which was challenging. Despite this, they were always willing to meet. Their team wanted to meet for the final presentation as well, but because of moving, we couldn’t make that happen. Our teams here have difficult schedules, which makes it challenging to find time on their calendars. Sidebench remains flexible and cooperative. They’re responsive through email, in-person meetings, or even jumping on phone calls.
What did you find most impressive about them?
I previously touched on this, but their process is well-thought-out and structured. It’s clear during each phase what’s happening. Their organization, flexibility, and communication are top-notch. To be honest, we’re a challenging group to work with. Our schedules are difficult. Sidebench goes above and beyond, accommodating to our needs. We’re not the best at staying on track, but their team is fantastic at it. It’s refreshing to work with a company that can manage an unorganized team.
Are there any areas they could improve?
Honestly, no. Sidebench has had a lot thrown at them, creating a new concept and dealing with scope changes from time to time. Their team rolled with any changes to features and other aspects of the product.
Do you have any advice for potential customers?
I think Sidebench is great to work with. They’re super organized and flexible. Overall, they’re a great partner to have.