Top Product, Technology, & Venture Design Firm

GOLD VERIFIED

Sidebench is an award-winning strategy, design, and development consultancy based in Los Angeles. We cater to innovative enterprise companies and top new ventures seeking product strategy, bringing them the strategic value of management consultants & experienced founders, the technical chops of expert data & systems architects, combined with the UX-first approach of one of the best product design teams in the world.

Recent Awards & Recognition:

  • Inc. 5000 America’s Fastest-Growing Companies (4x-time: '20/’19/’18/’17)
  • Fast Company's Best Apps & Games of 2020, W3 Awards 2020 (2x Gold Awards & 1x Silver)
  • Entrepreneur Magazine's Most Entrepreneurial Companies in America (3x-time)
  • Forbes 30 Under 30, BuiltInLA Top Social Impact Companies, American Hospital Association’s Innovation Challenge Winner
  • Clutch #1 LA Custom Software Developers
  • Clutch #1 LA Mobile App Developers
  • Clutch Global Top 100 B2B Firms
  • Clutch Global Top Leaders Awards: Mobile App Development & Software Development (2018, 2019, 2020)
  • GoodFirms 2020 Top LA Mobile App Development Companies
  • GoodFirms 2020 Top Software Development Companies, Top Web Design Companies

Certifications

  • Certified Diverse Supplier - Minority-Owned Business (MNSDC, 2020)

  • International Association of Accessibility Professionals (CPACC)

  • HIPAA compliance trained & certified (company-wide)

Let’s Co-Invent the Future Together!

 
$50,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2012
Show all +
Santa Monica, CA
headquarters
  • 2912 Colorado Ave
    Santa Monica, CA 90404
    United States

Portfolio

Key clients: 
Microsoft Corporation, Facebook, Instagram, Red Bull, Sony Pictures, Andreessen Horowitz, NBCUniversal, Imagine Entertainment, Legendary Entertainment, United Talent Agency, Oakley, Pabst Blue Ribbon, Accel Partners, Lightspeed Ventures, Pressed Juicery, Los Angeles County, Children's Hospital Los Angeles, UCSF Clinical Innovation Center, Cedars-Sinai, American Heart Association, and more. Ask us about some of the incredible startup success stories!
Awards & Recognition Image

Awards & Recognition

Our team is incredibly proud to announce that our Baby Steps LA mobile app, created alongside the Children’s Hospital of Los Angeles, was recently awarded a place on Fast Company’s Best Apps and Games of 2020 List. Fast Company is one of the world's leading progressive business media brands, with a unique editorial focus on innovation in technology, leadership, and design. Some of the other applications that made the

list: Disney+, Daily Harvest App, and the Spotify Kids App.

 

We would like to thank our incredible team, network, and client partners here at Sidebench for dedicating their time and efforts to helping us become a product leader in Los Angeles. We remain committed to our pursuit of innovation and we will continue to push the barriers of technological development in the modern age. We look forward to the exciting new partnerships and challenging projects that 2021 has in store for us.

Red Bull Music Doorman Image

Red Bull Music Doorman

Red Bull Music focuses on highlighting musicians and artists while empowering their consumers to push culture forward. Sidebench empowered Red Bull Music to better cater their events to attendees by developing the Doorman app. The Doorman app serves as a single channel for all Red Bull Music events to check in fans and receive analytics on event attendance to better inform their event experiences.

Red Bull Artist Relationship Management Platform Image

Red Bull Artist Relationship Management Platform

Red Bull works with thousands of artists through long-standing music initiatives such as the Red Bull Music Academy and Sound Select. To better manage relationships with artists and uncover new opportunities, Sidebench developed a custom CRM platform from the ground up.

Red Bull Artist Evaluation Platform Image

Red Bull Artist Evaluation Platform

With Red Bull Music focusing on finding local, emerging artists, a challenge emerged regarding selecting the right artists and maintaining fan favorites. Sidebench rebuilt their Artist Evaluation App to ensure the tool builds strong emotional connections with event attendees.

United Talent Agency Image

United Talent Agency

United Talent Agency is a leading talent agency representing artists and entertainment professionals. Sidebench expanded United Talent Agency’s offerings by strategizing for the design and development of an asynchronous video messaging app that could span and connect generations.

Loot Crate Image

Loot Crate

Loot Crate is a subscription box service focused on the gaming community. Sidebench helped increase Average Order Value and subscriber retention by implementing a full-service loyalty and rewards program, while also redesigning and developing their e-commerce landing pages.

American Heart Association Image

American Heart Association

American Heart Association’s Innovation Group wanted to give patients more power to manage their health journeys. In order to give patients easier access to resources, Sidebench translated AHA’s guidelines and content into actionable care plans that can be delivered through mobile platforms.

Imagine Entertainment Image

Imagine Entertainment

Imagine Impact is an entertainment accelerator within Imagine Entertainment. Sidebench designed and developed a barrier-breaking app that directly connects screenwriters with interested script buyers. Since Imagine makes revenue from each script sold, the marketplace platform enables increased script sales through an improved user and buyer experience.

Microsoft Image

Microsoft

Microsoft Tech for Social Impact (TSI) is a business unit within Microsoft Philanthropies helping nonprofit organizations reach their goals through cloud technology. In order to reduce the euthanasia rate of companion animals and save the lives of animals across the Washington shelter system, Sidebench built the concept for an Animal Shelter Management application.

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NBCUniversal

NBCUniversal needed a platform to distribute digital content and assets to syndicates, distribution partners, and location stations worldwide. Significantly reducing the time required for asset management, Sidebench built a B2B digital asset marketplace that consolidated 4 distinct interfaces into a single platform and optimized checkout and download workflows.

Pressed Juicery Image

Pressed Juicery

Pressed Juicery is a cold-pressed juice and wellness trendsetter in California. Sidebench helped scale Pressed Juicery and grow their annual revenue by 200+% by developing a comprehensive e-commerce strategy and designing a scalable consumer-facing mobile application

UCSF Clinical Innovation Center Image

UCSF Clinical Innovation Center

The Clinical Innovation Center (CIC) is tasked to develop the infrastructure and internal capacity to accelerate innovations that solve critical delivery system problems at UCSF Health. To assist large device manufacturers with improving their health device development process, Sidebench developed user journey maps that delved into how receptive stroke patients will be to using technology to aid their recovery.

Red Bull Photo Booth App Image

Red Bull Photo Booth App

Red Bull hosts nearly 1500 events each year. To produce a photo booth experience at those events, they were using multiple vendors. Working with various entities at different events around the world was costly, inefficient, and not internationally scalable for a global, enterprise brand. Sidebench set out to help Red Bull build their own photo booth technology.

Oakley Lens Guide

The Lens Guide showcases all available lenses by sport, color and it debuted Oakley's Prizm technology. Despite initially being limited by their in-house resources and outdated technology stack, Sidebench was able to get their new platform to market with an 81% increase in their load times across desktop and mobile.

Inland Empire Healthcare Image

Inland Empire Healthcare

While Medi-Cal and Medicare health plans are government funded, Inland Empire Health Plan (IEHP) strives to offer premium services to its subscribers that are comparable to high-end health plans. To help elevate their service offerings to fit IEHP’s high standards for patient care, and to ultimately empower patients to be proactive about their health, IEHP decided to work with SIdebench to build a bilingual mobile app that

gives members access to prescriptions, authorizations, claims, lab results and more.
LA County Foster Care  Image

LA County Foster Care

The Department of Child Services in Los Angeles, California spends 2 million hours a year arranging 4 million hours of Foster Child visits. They partnered with Sidebench to develop an MVP platform from which they could improve their process into the future. This new platform, called Time2Connect, is expected to save over 500,000 hours/year, allowing social workers to dedicate more time and energy to result-driven outcomes such

as reunification of foster children with their biological parents.
Sony Entertainment Image

Sony Entertainment

Reviving a beloved film franchise is never an easy task, so when Sony decided to reboot Ghostbusters in 2016, they wanted to think outside of the box. They worked with Sidebench to leverage the new Playstation VR platform by creating and distributing a new Ghostbusters game to promote the movie alongside an emerging Virtual Reality platform.

Children's Hospital Los Angeles Image

Children's Hospital Los Angeles

The Children's Hospital of Los Angeles, a top ranking children's hospital in the US, set out to understand what variables prevented parent's from pursuing follow up care after their child is discharged from the Neonatal Intensive Care Unit (NICU).

Gamevice Companion App Image

Gamevice Companion App

The Gamevice team recognized a need for users to be able to search for Gamevice compatible games in a centralized location. With a companion app, Gamevice would have the potential to disrupt the portable gaming market, scale their product, and provide flexible options to the gaming community beyond Nintendo.

nOCD Mobile App Image

nOCD Mobile App

nOCD is a revolutionary mobile application in the mental health space that helps patients record objective data in between their regularly scheduled sessions with their therapists. The barriers to entry in understanding a complicated health topic like OCD treatment made for a difficult user experience in the first version of the nOCD app. It became Sidebench's mission to make this first-of-a-kind mobile app into a tool that was

as accessible as it was helpful.
Oakley Len's Guide Image

Oakley Len's Guide

The Lens Guide showcases all available lenses by sport, color and it debuted Oakley's Prizm technology. Despite initially being limited by their in-house resources and outdated technology stack, Sidebench was able to get their new platform to market with an 81% increase in their load times across desktop and mobile.

Manifest Mobile Health Solution Image

Manifest Mobile Health Solution

Manifest is a health and fitness platform, designed using exercise and behavioral science to drive real, sustainable results. Sidebench designed a streamlined portal and an additional app for facilitators, along with a more engaging app for participants to connect and interact on a personal basis with their trainer.

Reviews

Sort by

Custom Scheduling Tool Dev for Neuro Therapy Company

“Sidebench is great because they’re aggressive about tracking down bugs and fixing problems.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
July 2019 - Sept. 2020
Project summary: 

Sidebench developed a custom software platform that manages schedules for therapists, patients, and their families. The tool features integrations that provide access to calendar, documents, and records.

The Reviewer
 
201-500 Employees
 
San Diego, California
Ben Nathan
Chief Technical & Transformation Officer, Cortica
 
Verified
The Review
Feedback summary: 

The tool optimizes therapists’ schedules, ensuring that patients receive the care they need in a reasonable amount of time while bringing in millions in revenue. Sidebench demonstrated that they’re a mission-oriented partner by constantly seeking ways to improve the product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the chief technical and transformation officer for Cortica. We provide advanced neurologic therapies for children, usually for children with autism or other neurodevelopmental needs. We service most of California and are rapidly growing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We hired them to help us build a custom software platform that matches family schedules and therapist availability across multiple locations and therapy types. Our goal is to improve outcomes for the children we support by increasing the number of sessions of care each patient receives. We also want to ensure that clients have access to all the different therapies that we offer.

SOLUTION

What was the scope of their involvement?

They developed a scheduling tool. They’ve integrated with Office 365 and Outlook, an electronic medical records system that most of our medical providers record their clinical documentation on, and an autism-specific care management system that the majority of our therapists do their clinical documentation relating to their patients.

They’ve also replatformed our website. We moved from Drupal to Contentful and Netlify. We’re considering other project like web app development.

What is the team composition?

I work with Chris (Partner & VP), and 5–6 other people on a regular basis. The team includes a product lead, a UI/UX developer, two  junior product leaders, and an infrastructure manager.

How did you come to work with Sidebench?

They worked alongside other people I knew in the area.  I interviewed a few different firms based on web testimonials and who was recommended to me. Sidebench wanted to understand our business and had worked extensively in healthcare in the past, so they came up to speed quickly. Their CEO was super available and spent lots of time with me ensuring that I understood their approach.

I spent a lot of time with their references to ensure that they were the right fit for us too.

They’re very UI-driven, and I thought that was particularly important for the products that we were planning to develop. They also seemed like the right size for us. I wanted an agile and creative partner that was excited about what we were trying to do. Sidebench beat out everyone else I considered because they checked all of our boxes.

How much have you invested with them?

We’ve spent close $2 million so far. That will probably double going forward.

What is the status of this engagement?

We started working together in July 2019 and we finished the first aspect of our partnership in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

On an annual basis, we generate about $6.7 million through the improvements that this platform brings us, including about $4 million from the scheduling program already.

We’ve also seen a 10%–20% increase in contract fulfillment, or our ability to meet with clients based on what is recommended by the healthcare and insurance provider.

Similarly, we’ve been able to reduce the amount of time potential patients are on our waitlist by improving the algorithms we use to schedule them. This lets us hire new providers if needed.

We don’t do super in-depth code reviews, but we do measure the quality of their work through extensive user-testing and sign-offs.

Sidebench is great because they’re aggressive about tracking down bugs and fixing problems. It’s a real partnership, and they don’t nickel and dime me for ongoing issues. They work on an ongoing list of backlogged items that could improve performance, which has been very successful.

How did Sidebench perform from a project management standpoint?

We worked well together. Everything regarding the cost and timeline was articulated well. They update us once or twice a week, especially when we’re busy. Both our team and theirs is pretty agile, so sprint planning has been really helpful. We reassess our priorities almost every other week to ensure that we’re tackling the right challenges.

They’re also super available. I can text any team member and I know that they will get right back to me. We share a Slack channel and a Jira board, too.

What did you find most impressive about them?

They deeply want to understand our business. They’re right there with us, trying to figure out what we need to do to make sure things are done the right way. For example, they’ve created process maps and user-journeys and continue to iterate on those. While this is really important for development, it’s also valuable because they continue to have discussions with me about whether or not we need to codify current processes, or if we want to improve these processes. We don’t want to have to redo anything if we change the process down the line. Only a group that understood our business completely would be able to participate in those conversations. They’re very mission-driven and are very supportive of what we do.

Are there any areas they could improve?

They’ve been a fantastic partner.

Do you have any advice for potential customers?

To really understand them, ask for references. It will help you learn more about them. If I were a potential new customer, I might not be so aware of how capable they are of understanding the core of our business. However, trusting them to spot opportunities that can optimize various processes, can be very valuable.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Integrated Messaging Platform

“They’re able to build around our concept and work pretty independently.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2019 - Ongoing
Project summary: 

Handling the bulk of the work independently, Sidebench handled all aspects of design and development for an iOS and Android messaging app. They integrated with Twitter to enhance its functionalities.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Deepak Parayanken
Founder, Argot
 
Verified
The Review
Feedback summary: 

The partner has received positive feedback regarding the quality of work and the navigable nature of the final solutions. The team was able to successfully deliver the product while avoiding delays with their attentive project management style. They contributed unique ideas that guided the work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

Starting out, I only had a loose idea of what was needed to get my business off the ground. I hired them as my development partner.

SOLUTION

What was the scope of their involvement?

I had an idea and framework of what I wanted my partner to build. We needed them to design the entire product. They did everything from user research to building upon my ideas to creating workflows based on my wireframes. In the end, they completed all of the design work for the app. That included screens and a basic logo. It was important for me to create a proof of concept before diving into the development of a full version.

At this point, they’ve provided that. Now, we’re working together to build out the product they designed. The final solution will be a messaging app that utilizes hashtags to communicate and organize trends. They’re enabling the creation of channels, group messaging, private chat functions, and Twitter integrations. The app will be for iOS and Android.   

What is the team composition?

I have one main point of contact who acts as a product manager. Additionally, there are design and development team teams working on the app as well. 

How did you come to work with Sidebench?

I found them on Clutch. They offered the best ideas and timeframe compared to other companies I interviewed. Additionally, I was looking for a partner that would handle all aspects of development. They offered all the services that I needed, so they were the most suitable.    

How much have you invested with them?

For all of their services, we’re spending about $250,000.  

What is the status of this engagement?

We started the project in October 2019. The design was completed in December 2019, and the development started up in January 2020. We’re still working on that now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since sharing and receiving feedback on their work, we’ve found that the designs are quite intuitive. They’re great at coming up with ideas of their own and managing a heavy workload. In addition, they’re able to explain and describe their processes well in layman’s terms. The design level is very high.

How did Sidebench perform from a project management standpoint?

I appreciate that everything is managed through a single point of contact. That’s been rather convenient for me. We meet together once each week to discuss their progress. They’ve been great at keeping up with schedules and timelines. We haven’t experienced a delay because of that.  

What did you find most impressive about them?

They’re able to build around our concept and work pretty independently. Their team has taken my idea and ran with it, which is exactly what I wanted from them. I didn’t have to worry about the development process as much because of that. 

Are there any areas they could improve?

During the engagement, they used quite a bit of technical jargon that I wasn’t familiar with. They didn’t hold my hand through that process, which may have been helpful.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve been perfect in this area.
  • 4.0 Cost
    Value / within estimates
    We stuck to their cost estimates, but there’s always room for improvement with cost.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.

Web Design & Salesforce Integrations for Automotive Company

“They showed great enthusiasm for development.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

Sidebench led the redesign efforts for an automotive company’s WordPress site. They implemented single-sign-on and streamlined workflows through their Salesforce CRM platform.

The Reviewer
 
11 - 50 Employees
 
Santa Monica, California
Marketing Director, Automotive Company
 
Verified
The Review
Feedback summary: 

Despite being early in the development, the team has made headway in the wireframing and design process, implementing efficiencies to the CRM. The project manager consistently showed a positive attitude and a devotion to making the project successful. They communicated effectively throughout.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of an automotive company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

Primarily, we wanted a website redesign with some better integrations with our CRM. We were hoping to generally improve the digital experience for our clients.

SOLUTION

What was the scope of their involvement?

We’re redesigning our entire WordPress site page by page, focusing on certain aspects upfront. Specifically, we’re redesigning the look and feel for website users. We’re also working the implement single-sign-on to connect a few of our platforms and streamline data input on the admin side of the website. Our goal was to integrate further with Salesforce and create some efficiencies with sharing data.

What is the team composition?

Our main point of contact there is Spencer (Project Manager, Sidebench), who has a small team working with him to accomplish tasks for our account. 

How did you come to work with Sidebench?

We were referred to them by a previous agency partner who we had to phase out because that partnership wasn’t a match. Our team was looking for guidance, so they recommended Sidebench. We had an initial meeting with them and really enjoyed their team during the discussion. That’s why we decided to move forward.

How much have you invested with them?

We’ve spent about $60,000–$80,000 with them.

What is the status of this engagement?

Our work with them started in August 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched anything yet. It’s mostly been wireframe and concept design to this point. However, the work is already very exciting. They’ve been helping us with the backend and with Salesforce development that’ll allow us to implement some very beneficial efficiencies. 

How did Sidebench perform from a project management standpoint?

We communicate typically through Slack and email. Spencer, however, is very responsive to questions and actively speaks to us on a regular basis, keeping us up to date on the process.

What did you find most impressive about them?

They’ve been on top of the project since day one. Even after our first meeting, they showed great enthusiasm for development. That’s been really positive for us, especially given all the thought we’ve put into the project.

Are there any areas they could improve?

I can’t speak to anything. It’s been a good experience so far. 

Do you have any advice for potential customers?

The ongoing communication that we’ve had has been vital to the process. That enforces the fact that they’re on top of everything. They’ve put me at ease in terms of project management concerns. Communication with them has been really beneficial.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m very likely to recommend them.

Software Integration Research for Healthcare Platform

"Without them, it would have been really difficult to figure out what systems needed to be in place..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Oct. 2019
Project summary: 

Sidebench provided software research for a healthcare company. They researched implementations of a technology stack. They also consulted during the building process for the platform. 

The Reviewer
 
1–10 Employees
 
New York, New York
Nicholas DeBari
Co-Founder & Managing Partner, Waverly
 
Verified
The Review
Feedback summary: 

Sidebench brought significant expertise and results to the project. Their team successfully developed a plan for integrating systems into the platform. The Sidebench team was pleasant, intelligent, and responsive throughout the process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and managing partner of Waverly, a healthcare company reducing the risk of chronic disease linked to bacteria within the microbiome of the mouth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

Our in-store services are all credit card-based. We needed someone to figure out a tech stack that would align with that.

SOLUTION

What was the scope of their involvement?

We hired Sidebench to do consultative research. It took them about four months. Their team also did check-ins with our branding company that is actually building the software or the technology stack. The initial consulting work is wrapped up, but we’re looking to engage them again for another project to build custom integrations for our technology stack.

What is the team composition?

There were three main people including the CEO and the CTO.

How did you come to work with Sidebench?

We found them through a partner that we’d been working with. Our team was in need of a consultant who could advise us on the correct software we should integrate into our technology.

How much have you invested with them?

We invested $150,000.

What is the status of this engagement?

We started working together from June until October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen really great results. Without them, it would have been really difficult to figure out what systems needed to be in place in order for us to execute our goals.

How did Sidebench perform from a project management standpoint?

They were extremely responsive. I called Kevin (Founder/CEO, Sidebench) all the time. The team was always available. We used Slack to communicate.

What did you find most impressive about them?

They’re really smart and nice people. They’re easy to work with. I’m going to be friends with all of them going forward.

Are there any areas they could improve?

No, they’re fantastic.

Do you have any advice for potential customers?

The technology is pretty expensive. Be prepared to recognize those costs can get pretty steep. Before you engage with them, don’t be shy. If they propose a costly build for you, find an alternative. Otherwise, I highly recommend Kevin and the rest of the team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile & Web Marketplace for Entertainment Co

"They’re responsive. When we have special requests, they're always flexible."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Feb. 2019 - Ongoing
Project summary: 

Sidebench developed a native mobile app and web app, incorporating input after an MVP was released. The app connects creatives from around the world with producers, talent, and executives in Hollywood.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Head of Operations, Entertainment Company
 
Verified
The Review
Feedback summary: 

The app has received overwhelmingly positive feedback from our users. They like the way it looks and feels, as well as how easy it is to use. The features integrate well into users' workflows. Sidebench was flexible and did everything they could to meet expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the head of operations for an entertainment company. Part of what we do is connect creatives from around the world with producers, talent, and executives in Hollywood.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We had created an MVP for a mobile app that would facilitate connections between creatives and collaborators, and we were looking for a partner to build additional elements and take it to the next level quickly.

SOLUTION

What was the scope of their involvement?

Sidebench helped us develop a native mobile app and web application, integrating feedback from the MVP. We have a live product and continue to release new features and updates every few weeks.

What is the team composition?

We have a product manager, technical architect, frontend designers, and mobile/web developers.

How did you come to work with Sidebench?

We found them through a referral and sent an RFP to them and several other agencies. Then, we brought in Sidebench for an interview, and we liked how scrappy they were. We were impressed by the good ideas they had just in the initial meeting.

How much have you invested with them?

We’ve spent more than $1,000,000.

What is the status of this engagement?

We started working together at the start of 2019. Our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All of our users love the app—the way it looks, feels, and how easy it is to use. The features integrate well into users' workflows.

How did Sidebench perform from a project management standpoint?

They’re responsive. When we have special requests, they're always flexible.

We communicate via Slack or phone on a daily basis. They also conduct sprint-planning sessions every two weeks, and we have a weekly touchpoint with the team.

What did you find most impressive about them?

I really appreciate their flexibility. Our plans and feature prioritization can change quickly, but they’re able to adapt. They're flexible about ramping up or down as our business requirements change.

Are there any areas they could improve?

They could certainly cost less. They made exceptions for us when our project requirements changed. Although it wasn’t an issue with them specifically, some businesses' needs change quickly, and mechanisms in place for adjusting quickly would be helpful.

Do you have any advice for potential customers?

Be upfront with them. Define requirements and take opportunities you have to talk to them. It can often be difficult to plan ahead when things can change so quickly, but transparency and advanced notice always help.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were expensive, but were competitive compared to other firms.
  • 5.0 Quality
    Service & deliverables
    I haven’t worked with anyone who can deliver a better product.
  • 5.0 NPS
    Willing to refer

Outsourced Dev & Strategy for HIPAA Compliance Platform

"Their work is going to pay off in dividends down the line."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2018 - Ongoing
Project summary: 

Sidebench provides development support and strategy consulting for a HIPAA compliance platform. The team began the project by collecting and analyzing customer feedback. They provide ongoing maintenance.

The Reviewer
 
11-50 Employees
 
Santa Monica, California
Jeff Broudy
CEO, PCIHIPAA
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the improvements that have been made to the platform. Proactive and methodical, the project manager implemented several new workflows to increase efficiency. Customers can expect innovative solutions from Sidebench's team of software experts.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of PCIHIPAA, a privacy and data protection company focused on private practices. We help dentists and doctors protect the privacy and security of patient information and comply with HIPAA. Our goal is for them to avoid the risks associated with data breaches, human error, and non-compliance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We’ve developed a proprietary HIPAA compliance platform called OfficeSafe. This product helps us streamline business processes and easily educate all of our clients. When I hired Sidebench, I was looking for additional product expertise to help us determine the strategy and the direction of where we were going to take the platform.

SOLUTION

What was the scope of their involvement?

I've hired them as an outsourced product development and strategy company. The first project that we did when we starting working with them was a strategy exercise. They went out and interviewed our clients to understand how they were using our platform. Based on this data, they made strategic recommendations for where we should take the product.

They did a full, end-to-end customer research analysis, including a customer feedback session, to understand churn as it related to product pain points. We took this data, combined it with our customer journey insights, and had Sidebench help us create a product roadmap. They’ve been leading development efforts for our product ever since.

What is the team composition?

We have a team of outsourced developers that they manage, and I have a product manager, Andy (Product Manager, Sidebench), on their team that I work with. The team composition fluctuates based on our current focus.

For example, during the customer research phase, we had additional people doing customer interviews and gathering data for presentations. If we’re working on the UI, our product manager might bring in a UI designer, and if we have multiple code changes, he could bring in more developers.

We have a team working on security features right now that we brought in specifically for that kind of expertise.

How did you come to work with Sidebench?

I’m part of an entrepreneurial leadership group that Sidebench’s CEO is also a part of. I saw Kevin (CEO, Sidebench) present at the group, and I was impressed with his vision and the work he was doing.

We had multiple conversations about our work, and it eventually made sense for us to start working together. The rest of his team is also incredibly intelligent and professional. They seemed like a great culture fit.

How much have you invested with them?

We’ve spent just over $200,000 on the project.

What is the status of this engagement?

We started the engagement about a year ago, in November 2018. The work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I believe wholeheartedly that the work they’re doing is increasing our enterprise value. Because of their expertise in product development and design, our platform is improving in some remarkable ways. Their work is going to pay off in dividends down the line.

I treat Sidebench as if they were my vice president of product development. Instead of having one person in-house, I decided to outsource that role. That was an excellent decision because I now have a variety of resources as opposed to one person. Due to its size, PCIHIPAA isn’t quite ready to bring in a full product team, and Sidebench has filled that void for me.

How did Sidebench perform from a project management standpoint?

They’ve been fantastic in terms of communication. Andy is extremely upbeat and very much in tune with what we’re doing. He usually runs our weekly meetings. I appreciate how detailed he is with his note-taking and how diligent he is about meeting deadlines.

Andy is also easy to work with because he is great at managing people. He’s been hugely influential in helping us improve some of our communication workflows, even implementing some new systems that we didn’t have in place.

Andy uses JIRA to manage our developers, and we use Basecamp on our end. We typically communicate via phone or email.

What did you find most impressive about them?

Their ability to take technical issues and professionally communicate them to me is impressive. They are extremely knowledgeable and intelligent. They’re domain expertise, across both development and design, sets them apart. Their communication style and strategic aptitude are also noteworthy.

Are there any areas they could improve?

I do sometimes wish that things could be done a little bit faster. For example, we’re working on a whole hierarchy change in our code, that they advised us to do, and it’s taking longer than I would’ve liked. I do believe it’s the right thing to do though.

Do you have any advice for potential customers?

Spend time upfront letting them know what your objectives are. It takes time to understand customers and gain knowledge of a different market, but if you give them the information they need, they’ll be able to respond effectively and drive innovation.

They’ve proven that they’re great at this, especially collecting customer feedback. Let them carry out their process and you’ll find success.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I was expecting the project that we’re working on right now to have been completed sooner.
  • 5.0 Cost
    Value / within estimates
    I get a lot of value for what I'm paying them.
  • 5.0 Quality
    Service & deliverables
    The customer service has been excellent.
  • 5.0 NPS
    Willing to refer
    It all depends on the needs of the client, but for a company like ours, I would definitely recommend them.

Mobile App Dev for Entertainment Platform

"Their organization, flexibility, and communication are top-notch."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Sidebench is in the process of developing an application. The team completed the design and discovery phases. They’re currently awaiting the start of the development process.

The Reviewer
 
501-1,000 Employees
 
Los Angeles Metro Area
Director of Digital Marketing, Entertainment Company
 
Verified
The Review
Feedback summary: 

Sidebench is full of responsive and dedicated developers. Their organizational process streamlined their collaborative approach. They take scope changes in stride. Their accommodating nature is also noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of digital marketing at an entertainment company that manufactures toys.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

The marketing team under one of our toy brands wanted to create an app to align with a larger brand initiative surrounding a 50th-anniversary celebration campaign. Their team saw a space where there was an opportunity to create an app where parents can go to and see tips and information about playing.

SOLUTION

What was the scope of their involvement?

We went through a number of steps with Sidebench. First, we got together with the toy brand’s marketing team to identify exactly what features they wanted within the app, along with the goal and target of the app. After that, the work began on building user profiles. Their team then went through wireframing, discovering the user flow of the app, and then designing exactly what everything would look like. They also created a roadmap for the app regarding the launch. It included which features would be released in different versions of the app. Sidebench used an app to envision the prototype, so we were able to show larger teams the experience of the app, even though it was still in development.

What is the team composition?

Chase (Senior Analyst, Sidebench) and Lindsay (Senior Project Manager, Sidebench) are my main contacts. Kevin (Founder & CEO, Sidebench) was looped in as well. There was also another individual that attended our initial in-person meetings but wasn’t involved with all of the communications.

How did you come to work with Sidebench?

One of my former managers knew someone who worked at Sidebench briefly. She was also familiar with Kevin, after seeing him on a list of 30 under 30. She brought their team in to go over their capabilities and case studies. We actually pitched them a different concept for another brand, but the budget ended up not being approved on our end. Even though that product didn’t move forward, I was still impressed with how they break processes like discovery, design, and development out. Because of their internal workflows, I knew that Sidebench would be a good fit for this project.

How much have you invested with them?

We’ve invested about $28,000 so far.

What is the status of this engagement?

Our engagement with Sidebench began in March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wrapped up the design and discovery phase, and are awaiting budget approval for the development piece. Sidebench is extremely collaborative. I continue to be impressed with their organized process. They provide a clear roadmap with their projects, making sure all different teams are accountable for their section.

How did Sidebench perform from a project management standpoint?

Sidebench has been responsive throughout the engagement. They work in sprints, with clearly outlined schedules and timelines. Our primary method of communication is email. At the kickoff, we had several in-person meetings. During the project, we ended up moving our headquarters, which was challenging. Despite this, they were always willing to meet. Their team wanted to meet for the final presentation as well, but because of moving, we couldn’t make that happen. Our teams here have difficult schedules, which makes it challenging to find time on their calendars. Sidebench remains flexible and cooperative. They’re responsive through email, in-person meetings, or even jumping on phone calls.  

What did you find most impressive about them?

I previously touched on this, but their process is well-thought-out and structured. It’s clear during each phase what’s happening. Their organization, flexibility, and communication are top-notch. To be honest, we’re a challenging group to work with. Our schedules are difficult. Sidebench goes above and beyond, accommodating to our needs. We’re not the best at staying on track, but their team is fantastic at it. It’s refreshing to work with a company that can manage an unorganized team.

Are there any areas they could improve?

Honestly, no. Sidebench has had a lot thrown at them, creating a new concept and dealing with scope changes from time to time. Their team rolled with any changes to features and other aspects of the product.

Do you have any advice for potential customers?

I think Sidebench is great to work with. They’re super organized and flexible. Overall, they’re a great partner to have.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Re-Design for Subscription Box Company

“Sidebench designed a high-quality website that's been very well received internally thus far.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2018 - Ongoing
Project summary: 

Sidebench is redesigning and developing a website, incorporating new features, UX, and functionality as needed in a series of phases.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Head of Brand Management, Loot Crate
 
Verified
The Review
Feedback summary: 

Sidebench's web design capabilities and strategic approach to managing projects sets them apart. Collaborative, proactive, and receptive to client needs and feedback, working with their team continues to be a relatively seamless process. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the head of brand management for Loot Crate, a subscription box company that curates and delivers fan goods relating to pop culture each month.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We wanted to update our website with some new features and functionality, so we engaged Sidebench to help redesign it.

SOLUTION

What was the scope of their involvement?

During a discovery phase, they took some time to understand our business, objectives, and relevant data. Then they brainstormed, created some wireframes, and developed a scope of work for our executives to approve and provide feedback on. They've since been working to redesign many of our landing pages and the overall UX of our website.

What is the team composition?

We work with 6–8 people on their team at any given time, including a project manager, technical lead, a couple designers, and some QA testing engineers.

How did you come to work with Sidebench?

They were referred to us by other companies that had worked them before. We ultimately decided to work with them based on the strategy and vision they were able to come up with in initial conversations.

How much have you invested with them?

We've invested between $200,000–$500,000.

What is the status of this engagement?

We've been working with them since July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sidebench designed a high-quality website that's been very well received internally thus far. We're confident they're going to deliver a product our customers will be very drawn to.

How did Sidebench perform from a project management standpoint?

They're very collaborative, attentive to client needs, and organized in their approach to managing projects. The way they track and measure progress has made the whole process relatively seamless, and they've also done a good job of adapting to the project management tools and processes we use.

What did you find most impressive about them?

Their attention to design details has been great; they've done a great job of iterating and incorporating our feedback. I also appreciate the way they've managed our expectations and taken a very organized, strategic approach to the whole process.

Are there any areas they could improve?

We had some challenges getting them access to all the information they needed in the beginning, but we were able to work it out relatively quickly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Frontend Design for Mobile Medical Platform

“They are truly committed to helping the families we hope to assist with this project.”

 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Sidebench designed and developed the frontend of a web platform and mobile app from the ground up. They conducted stakeholder focus groups and an affinity diagramming workshop to craft user personas. 

The Reviewer
 
1,001-5,000 Employees
 
Los Angeles, California
Researcher & Physician, Children's Hospital
 
Verified
The Review
Feedback summary: 

Sidebench designed an intuitive, carefully crafted, and user-friendly platform. Users indicated a markedly positive response to the UX/UI design during the testing phase. The team truly excels at project management and customer service. Diligent and detail-oriented, they produce high caliber work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a physician and researcher at a children's hospital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We hired Sidebench as a vendor to design and develop a web app platform from scratch for families to access care after discharge. 

SOLUTION

What was the scope of their involvement?

Sidebench participated in multiple focus groups with stakeholders including families and providers to create a web platform. Based on the results, they led an affinity diagramming workshop and created user personas to walk through how a family would use our system. We then went on to three rounds of design sprints with user testing to create the most approachable format possible. 

The team was deeply involved in key stakeholder engagement throughout the entire process. They did an excellent job of integrating comments and feedback from families and providers to create a very user-friendly skeleton for the application that meets a variety of user needs. The product includes a mobile app, which is the primary way it will be used. A different vendor built the backend.

What is the team composition? 

Sidebench assigned us a product manager as well as a UX and a UI designer. We worked with three core members of their team. 

How did you come to work with Sidebench?

Our colleague found Sidebench through a job posting and interviewed various members of their company. We reviewed several proposals and liked the one they put forth the best. They interviewed well, had extensive experience, and compiled a detailed budget. 

How much have you invested with them?

We spent around $48,000. 

What is the status of this engagement?

We've been working together since June 2018. Sidebench is almost done with their responsibilities for this project. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have quantitative feedback to share because we haven't completed the end product yet. Based on user testing we’ve completed, families really appreciate the platform’s thoughtful design. They find the platform very approachable and have commented on the product's excellent utility. 

How did Sidebench perform from a project management standpoint?

Sidebench has been incredible. Their project manager Nina (Product Manager, Sidebench) is absolutely outstanding. She arranges weekly status update calls to run through what we accomplished in the past week, our goals for the next week, and our timeline, budget, and projected burn rate. We conduct most of our communication by phone or email. 

What did you find most impressive about them?

I'm most impressed by Sidebench's communication skills. They're very considerate and genuinely invested in our project. Their support goes beyond a standard business partnership. They are truly committed to helping the families we hope to assist with this project. 

Are there any areas they could improve?

No, Sidebench has been wonderful. I really can't think of anything.

Do you have any advice for potential customers?

I would highlight Sidebench's attentiveness and excellent project management. I definitely encourage others to form a partnership with their team.

5.0
Overall Score Sidebench has outstanding interpersonal skills. It's been a pleasure to work with their business.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've met all our deadlines and scheduled every meeting to fit our needs.
  • 4.0 Cost
    Value / within estimates
    They've followed the plans we outlined and really met the goals we’ve hoped to achieve with the product.
  • 5.0 Quality
    Service & deliverables
    They effectively integrated information from our focus groups and interviews. Over several iterations, they've incorporated all the notes.
  • 5.0 NPS
    Willing to refer
    The team’s thoughtful innovation and their client and management skills are very unique.

UI/UX Design & User Research for Behavioral Health Company

“Sidebench is one of the few web developers who can execute a healthcare website properly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Ongoing
Project summary: 

Sidebench is conducting extensive user research in preparation for building a UX/UI-optimized platform for digital healthcare services.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Director, Digital Engagement, Health Care Company
 
Verified
The Review
Feedback summary: 

With an unrivaled diversity of web design knowledge, Sidebench is expected to deliver one of the most captivating healthcare platforms on the market. Their collaborative team is already proving to be a reliable partner regarding project management and development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

As the director of digital engagement for a healthcare company, I find ways to digitize our analog methods of correspondence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

To be more accessible to our patients, we wanted to offer our services on a digital platform. We needed a group of web developers who could translate our idea into a functioning site, while also navigating through our highly-regulated work environment.

SOLUTION

What was the scope of their involvement?

As our web developer and strategic partner, Sidebench’s objective is to refine our vision and co-develop a solution. Their first task is to conduct user research on our members to prioritize features and enhance the platform’s UX/UI. They will then move on to create an interactive prototype which they will use as a guide to build a complete website.

What is the team composition?

A product manager, a strategic partner, several UX/UI designers, and a few members of their creative and development teams comprised the 12-person group that was present during the kickoff meeting.

How did you come to work with Sidebench?

We crossed paths multiple times, but the most significant encounter was when our COO met their CEO at a networking event. Sidebench had worked on major healthcare-related projects with previous clients, so we were confident that they would be a perfect fit.

What is the status of this engagement?

They came on board in July 2018, and they’re still in the early stages of development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The onboarding process has been extremely positive. Their team possesses all of the collaborative, strategic, and creative qualities that we were looking for in a partner.

How did Sidebench perform from a project management standpoint?

They’re exceedingly proactive in addressing concerns and finding ways to mitigate the issues. Their communication efforts are equally impressive, which gives us the impression that our success is their top priority.

What did you find most impressive about them?

Sidebench is one of the few web developers who can execute a healthcare website properly. Their technical knowledge allows them to develop effective web platforms, while their experience in healthcare helps them produce relevant features and content. Familiarity with other industries helps them design our site for optimal UX.

Are there any areas they could improve?

So far, we haven’t experienced any red flags. We’ve been thoroughly impressed by their professionalism.

5.0
Overall Score In addition to being responsive, accommodating, and proactive, they produce high-quality work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There are never any delays on their end. They’re fantastic at keeping our team informed of critical cross-items and potential roadblocks.
  • 4.0 Cost
    Value / within estimates
    Their hourly rates can be confusing, but their prices are reasonably competitive.
  • 5.0 Quality
    Service & deliverables
    They’ve already exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    I would refer them to anyone without hesitation because they’re pleasant to work with and they deliver amazing results.
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GOLD VERIFIED
Business Entity
Business Entity Name
SIDEBENCH STUDIOS LLC
Status
Active
Jurisdiction of Formation
Delaware
Id
6370456
Date of Formation
Apr 5, 2017
Last updated
Apr 22, 2018
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Oct 16, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
34
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
October 20, 2020