Custom Technology. Intuitive Design.

Sidebench is a strategy, design, and development consultancy based in Los Angeles. We cater to innovative enterprise companies and top new ventures seeking product strategy, bringing them the strategic value of enterprise-level management consulting, the technical chops of systems integration consulting, combined with the UX-first approach of one of the best digital product teams in the world.

 
$50,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2012
Show all +
Culver City, CA
headquarters
  • 10317 Washington Blvd
    Culver City, CA 90232
    United States

Portfolio

Key clients: 

Red Bull, NBCUniversal, Oakley, Facebook, Pabst Blue Ribbon, Andreessen Horowitz, Accel Partners, Sony Pictures, Loot Crate, Pressed Juicery, American Heart Association, Cedars-Sinai, Instagram, and many more.

Reefer Loyalty

Our partnership with Reefer Loyalty stemmed from our involvement with Blackstone Launch Pad Student Incubator at USC.  As a result of our partnership, we were able to create an app that incentivizes people to share their dispensaries with friends in order to earn points and get free products from participating locations. 

ROVA

The IoT Group approached Sidebench in early 2016 to build a mobile control application for their latest product — the ROVA Selfie Drone. 

We designed and developed the app on a 4 week timeline and delivered a fully functional, easy to use product that lives on both Android and iOS. 

Red Bull Photo Booth App

Red Bull partnered with Sidebench to design and develop an internationally scalable marketing platform that could be taken and used in a range of different real-world environments. Specifically, we created a photo booth experience that takes photos at live events via an iPad.  The event is set up using a custom built admin app that allows full customization of photo templates, filters and photo frames.  Overall, the final product eliminated their need for multiple photo booth vendors, collected valuable user data at events all over the world and saved them a large amount of money.   

Pabst Blue Ribbon

Our work with PBR initially began as a mobile tool to help their field marketing team keep track of products, events and suppliers. It grew into an app that is not only vital to their internal teams, but the app is also used by consumers so that their core audience can track down events, earn points by checking in to those events and earn free PBR gear with their points. 

Melody

Melody is a social app that aggregates music news and curator-created multi-media music collections.  We designed and developed a prototype that helped them raise over $850k in seed funding. 

NBCUniversal

NBCUniversal was using four distinct marketplace interfaces to distribute digital content and assets. Sidebench was tasked with consolidating and redesigning the marketplaces into a singe, mobile responsive web-app.  By overhauling the existing UI and UX, we created one unified central platform for all user groups to enter and view content relevant to them through different permissions-based layouts.  

Meridith Baer Home - Inventory

Sidebench partnered with MBH to deliver an advanced business process through a custom FileMaker Pro solution (on desktop and iPad) with connected Bluetooth barcode scanning. This custom system enabled powerful tracking and analytics which provides essential insights for Meridith Baer Home’s executives. 

Augmented Reality

Our AR demo was our first augmented reality project. We wanted to see how we could implement the technology into a marketing tool. So, we created a print ad for clothing which, when viewed through our mobile app, allowed users to see all available colors and styles as well as order directly through the advertisement.

Sidebench was tasked with creating a cross-platform, bi-lingual mobile app for both iOS and Android to help serve IEHPs 1.1 million members. The app is HIPAA compliant and is an all encompassing mobile application that allows users to access nearly every piece of information regarding their healthcare provider and personal records. 

Facebook

Facebook wanted to target international markets for further, continuous growth. Sidebench has been Facebook’s creative strategy and design partner for digital advertising since 2013. Sidebench’s strategies and designs have resulted in a sustainable 450%+ increase in CTR.

WorkGrades

WorkGrades is an online employment verification tool that allows employers, employees, and job seekers to have a place where references can be documented and confirmed. Sidebench was brought on to fully redesign the WorkGrades experience.

Baublebar

Sidebench teamed with Baublebar to develop a sales-generating marketing strategy and created an interactive promotional web game that allowed users to play for discounts and other perks.  During the campaign 200,000+ emails were obtained.

Oakley Lens Guide

The Lens Guide showcases all available lenses by sport, color and it debuted Oakley's Prizm technology. Despite initially being limited by their in-house resources and outdated technology stack, Sidebench was able to get their new platform to market with an 81% increase in their load times across desktop and mobile.

Reviews

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Web Re-Design for Subscription Box Company

“Sidebench designed a high-quality website that's been very well received internally thus far.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2018 - Ongoing
Project summary: 

Sidebench is redesigning and developing a website, incorporating new features, UX, and functionality as needed in a series of phases.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Head of Brand Management, Loot Crate
 
Verified
The Review
Feedback summary: 

Sidebench's web design capabilities and strategic approach to managing projects sets them apart. Collaborative, proactive, and receptive to client needs and feedback, working with their team continues to be a relatively seamless process. 

BACKGROUND

Introduce your business and what you do there.

I'm the head of brand management for Loot Crate, a subscription box company that curates and delivers fan goods relating to pop culture each month.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We wanted to update our website with some new features and functionality, so we engaged Sidebench to help redesign it.

SOLUTION

What was the scope of their involvement?

During a discovery phase, they took some time to understand our business, objectives, and relevant data. Then they brainstormed, created some wireframes, and developed a scope of work for our executives to approve and provide feedback on. They've since been working to redesign many of our landing pages and the overall UX of our website.

What is the team composition?

We work with 6–8 people on their team at any given time, including a project manager, technical lead, a couple designers, and some QA testing engineers.

How did you come to work with Sidebench?

They were referred to us by other companies that had worked them before. We ultimately decided to work with them based on the strategy and vision they were able to come up with in initial conversations.

How much have you invested with them?

We've invested between $200,000–$500,000.

What is the status of this engagement?

We've been working with them since July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sidebench designed a high-quality website that's been very well received internally thus far. We're confident they're going to deliver a product our customers will be very drawn to.

How did Sidebench perform from a project management standpoint?

They're very collaborative, attentive to client needs, and organized in their approach to managing projects. The way they track and measure progress has made the whole process relatively seamless, and they've also done a good job of adapting to the project management tools and processes we use.

What did you find most impressive about them?

Their attention to design details has been great; they've done a great job of iterating and incorporating our feedback. I also appreciate the way they've managed our expectations and taken a very organized, strategic approach to the whole process.

Are there any areas they could improve?

We had some challenges getting them access to all the information they needed in the beginning, but we were able to work it out relatively quickly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Frontend Design for Mobile Medical Platform

“They are truly committed to helping the families we hope to assist with this project.”

 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Sidebench designed and developed the frontend of a web platform and mobile app from the ground up. They conducted stakeholder focus groups and an affinity diagramming workshop to craft user personas. 

The Reviewer
 
1,001-5,000 Employees
 
Los Angeles, California
Researcher & Physician, Children's Hospital
 
Verified
The Review
Feedback summary: 

Sidebench designed an intuitive, carefully crafted, and user-friendly platform. Users indicated a markedly positive response to the UX/UI design during the testing phase. The team truly excels at project management and customer service. Diligent and detail-oriented, they produce high caliber work.

BACKGROUND

Introduce your business and what you do there.

I'm a physician and researcher at a children's hospital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We hired Sidebench as a vendor to design and develop a web app platform from scratch for families to access care after discharge. 

SOLUTION

What was the scope of their involvement?

Sidebench participated in multiple focus groups with stakeholders including families and providers to create a web platform. Based on the results, they led an affinity diagramming workshop and created user personas to walk through how a family would use our system. We then went on to three rounds of design sprints with user testing to create the most approachable format possible. 

The team was deeply involved in key stakeholder engagement throughout the entire process. They did an excellent job of integrating comments and feedback from families and providers to create a very user-friendly skeleton for the application that meets a variety of user needs. The product includes a mobile app, which is the primary way it will be used. A different vendor built the backend.

What is the team composition? 

Sidebench assigned us a product manager as well as a UX and a UI designer. We worked with three core members of their team. 

How did you come to work with Sidebench?

Our colleague found Sidebench through a job posting and interviewed various members of their company. We reviewed several proposals and liked the one they put forth the best. They interviewed well, had extensive experience, and compiled a detailed budget. 

How much have you invested with them?

We spent around $48,000. 

What is the status of this engagement?

We've been working together since June 2018. Sidebench is almost done with their responsibilities for this project. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have quantitative feedback to share because we haven't completed the end product yet. Based on user testing we’ve completed, families really appreciate the platform’s thoughtful design. They find the platform very approachable and have commented on the product's excellent utility. 

How did Sidebench perform from a project management standpoint?

Sidebench has been incredible. Their project manager Nina (Product Manager, Sidebench) is absolutely outstanding. She arranges weekly status update calls to run through what we accomplished in the past week, our goals for the next week, and our timeline, budget, and projected burn rate. We conduct most of our communication by phone or email. 

What did you find most impressive about them?

I'm most impressed by Sidebench's communication skills. They're very considerate and genuinely invested in our project. Their support goes beyond a standard business partnership. They are truly committed to helping the families we hope to assist with this project. 

Are there any areas they could improve?

No, Sidebench has been wonderful. I really can't think of anything.

Do you have any advice for potential customers?

I would highlight Sidebench's attentiveness and excellent project management. I definitely encourage others to form a partnership with their team.

5.0
Overall Score Sidebench has outstanding interpersonal skills. It's been a pleasure to work with their business.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've met all our deadlines and scheduled every meeting to fit our needs.
  • 4.0 Cost
    Value / within estimates
    They've followed the plans we outlined and really met the goals we’ve hoped to achieve with the product.
  • 5.0 Quality
    Service & deliverables
    They effectively integrated information from our focus groups and interviews. Over several iterations, they've incorporated all the notes.
  • 5.0 NPS
    Willing to refer
    The team’s thoughtful innovation and their client and management skills are very unique.

UI/UX Design & User Research for Behavioral Health Company

“Sidebench is one of the few web developers who can execute a healthcare website properly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Ongoing
Project summary: 

Sidebench is conducting extensive user research in preparation for building a UX/UI-optimized platform for digital healthcare services.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Director, Digital Engagement, Health Care Company
 
Verified
The Review
Feedback summary: 

With an unrivaled diversity of web design knowledge, Sidebench is expected to deliver one of the most captivating healthcare platforms on the market. Their collaborative team is already proving to be a reliable partner regarding project management and development.

BACKGROUND

Introduce your business and what you do there.

As the director of digital engagement for a healthcare company, I find ways to digitize our analog methods of correspondence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

To be more accessible to our patients, we wanted to offer our services on a digital platform. We needed a group of web developers who could translate our idea into a functioning site, while also navigating through our highly-regulated work environment.

SOLUTION

What was the scope of their involvement?

As our web developer and strategic partner, Sidebench’s objective is to refine our vision and co-develop a solution. Their first task is to conduct user research on our members to prioritize features and enhance the platform’s UX/UI. They will then move on to create an interactive prototype which they will use as a guide to build a complete website.

What is the team composition?

A product manager, a strategic partner, several UX/UI designers, and a few members of their creative and development teams comprised the 12-person group that was present during the kickoff meeting.

How did you come to work with Sidebench?

We crossed paths multiple times, but the most significant encounter was when our COO met their CEO at a networking event. Sidebench had worked on major healthcare-related projects with previous clients, so we were confident that they would be a perfect fit.

What is the status of this engagement?

They came on board in July 2018, and they’re still in the early stages of development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The onboarding process has been extremely positive. Their team possesses all of the collaborative, strategic, and creative qualities that we were looking for in a partner.

How did Sidebench perform from a project management standpoint?

They’re exceedingly proactive in addressing concerns and finding ways to mitigate the issues. Their communication efforts are equally impressive, which gives us the impression that our success is their top priority.

What did you find most impressive about them?

Sidebench is one of the few web developers who can execute a healthcare website properly. Their technical knowledge allows them to develop effective web platforms, while their experience in healthcare helps them produce relevant features and content. Familiarity with other industries helps them design our site for optimal UX.

Are there any areas they could improve?

So far, we haven’t experienced any red flags. We’ve been thoroughly impressed by their professionalism.

5.0
Overall Score In addition to being responsive, accommodating, and proactive, they produce high-quality work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There are never any delays on their end. They’re fantastic at keeping our team informed of critical cross-items and potential roadblocks.
  • 4.0 Cost
    Value / within estimates
    Their hourly rates can be confusing, but their prices are reasonably competitive.
  • 5.0 Quality
    Service & deliverables
    They’ve already exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    I would refer them to anyone without hesitation because they’re pleasant to work with and they deliver amazing results.

Mobile Consulting for Managed Healthcare Services Provider

“Sidebench understands our agile environment and provides services we haven’t found with other companies.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Sidebench provides consulting services for a healthcare service provider. They contributed their expertise to a comprehensive mobile app to make sure it would pass Apple Store requirements.

The Reviewer
 
1,001-5,000 Employees
 
San Diego, California
VP, Software Engineering, Health Services Provider
 
Verified
The Review
Feedback summary: 

Thanks to Sidebench’s input, the app launched on the Apple Store after the first submission. Their response times were quick, and they were willing to accommodate a unique working arrangement.

BACKGROUND

Introduce your business and what you do there.

We offer managed healthcare services and cover a variety of specialty providers through our networks. I'm the VP of software engineering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

When we first reached out to them, we were in the middle of building a comprehensive mobile app to help people manage chronic musculoskeletal pain. We had a previous version but wanted to flesh it out. Our internal development team could build it, but we wanted an outside consultant with the expertise to help us launch in the Google and Apple stores.

SOLUTION

What was the scope of their involvement?

As we worked through the initial app development, they reviewed items we were building. We took a hybrid approach to the app and wanted to reuse some of the material from our website. Our plan was to save time in development, but we wanted to make sure those pieces would clear Apple’s approval process. We developed all the features in-house, but they made sure everything we produced was done correctly and met a certain standard.

What is the team composition?

Our primary contact is one of their principals or senior engineers. We also work with other members of their team.

How did you come to work with Sidebench?

One of our VPs met them at a conference; they had quick chat about the areas we wanted to work on, and we brought them on as consultants.

How much have you invested with them?

We’ve spent between $25,000–$30,000 so far.

What is the status of this engagement?

The project started in June 2018 and work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before the first release, they gave us a detailed list of areas to look at, improve, or address. We went through and made all those changes. Thanks to their input, Apple approved our app the first time, without any pushback or required changes. Without their help, we might not have met all of Apple’s requirements.

How did Sidebench perform from a project management standpoint?

Their project management is impressive. Whenever we reach out to them, they’re quick to acknowledge our message with an answer or a rough estimate of when they will review sections.

What did you find most impressive about them?

The relationship that we have is probably unique; most companies would push to do the development themselves. We only needed their know-how, and they were willing to accommodate us. Sidebench understands our agile environment and provides services we haven’t found with other companies.

Are there any areas they could improve?

From my interactions with them, I can't pinpoint anything that needs improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed a deadline.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    I haven't had any issues or missed items from them. They do a good job.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Frontend Digital Platform Dev for Family Services Provider

“They’re professional, comprehensive, prompt, and they deliver amazing work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2017 - Ongoing
Project summary: 

Sidebench is developing the frontend of a scheduling app with multiple user paths and file-storing features. They recently built design models and produced a promotional video to raise funds for the platform. 

The Reviewer
 
1,001-5,000 Employees
 
Los Angeles, California
Genie Chough
Assistant Deputy Director, Los Angeles County DCFS
 
Verified
The Review
Feedback summary: 

Sidebench’s captivating promotional video has elevated the straightforward web app into a highly anticipated business tool. With meticulous planning and years of expertise, their team is reaching exhaustive milestones at a rapid pace. Despite their inflexible scope, they generate pleasing results.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant deputy director at the L.A. County’s Department of Children and Family Services, the largest child protective services agency in the U.S. As a member of the 12-person executive team, I advise the director on public affairs, government relations, and program management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

As a part of our efforts to build healthy relationships between the 34,000 children that we serve and their parents, we spend 2 million hours each year on coordinating 4 million hours of visitation. We hoped to resolve this administrative burden with technology.

SOLUTION

What was the scope of their involvement?

Sidebench was tasked with developing a single platform that encompassed the distinct needs of our 20 regional offices. We also needed them to produce a promotional video to get approval and funding from our stakeholders. They identified our different business models and built replicas of the frontend’s design and functionality.

The app has unique user paths for the three profile types, which are the requestor, the coordinator, and the monitor. A requestor summons a coordinator to schedule visitation hours, and the monitor is sent an alert. External parties can receive texts and respond with a confirmation or cancellation. Icons are used to track the status so that all parties are informed throughout the entire process. Court documents and case files can also be stored on the app. Sidebench is currently working with our information systems department on front- and backend integration.

What is the team composition?

The assigned project manager serves as our main point of contact, but we also interact with the tech lead and the strategic partner. They also have an in-house counsel who helps us navigate the contract, while their founder and CEO assists with our efforts to engage partners and funders.

How did you come to work with Sidebench?

We were introduced to them through a connection that we made at a tech conference. After reviewing their work, we decided that they would be the perfect fit.

How much have you invested with them?

The upfront design cost about $70,000. We plan to spend close to $375,000 for the second half of the project.

What is the status of this engagement?

They have been working with us since December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We recently presented their promotional video at a conference, and all of the social workers in attendance were moved to tears; everyone in the industry is excited for the time-reducing tool to be released. 

How did Sidebench perform from a project management standpoint?

The assigned project manager is highly proactive, so we’re able to assume a laissez-faire approach. They always meet the milestones that they mapped out at the beginning of the project, but we still hold weekly calls to track their progress.

What did you find most impressive about them?

They’re professional, comprehensive, prompt, and they deliver amazing work. 

Are there any areas they could improve?

We understand that adhering to the contract protects their bottom line, but a more flexible scope would be beneficial from a clients’ needs perspective.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Strategy & Workshop for Healthcare Grants Foundation

“Their insight is strong, and they’re great to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Sidebench supports a foundation that promotes accessible healthcare to adults with disabilities. Their insight creates better connections with health tech designers and developers through a series of workshops.

The Reviewer
 
1-10 Employees
 
Palo Alto, California
Executive Director, WITH Foundation
 
Verified
The Review
Feedback summary: 

The first workshop reached about 20 developers, and a symposium and beta testing initiative aim to attract at least twice as many participants. Sidebench was willing to work outside their normal scope for this project, and they took time to learn about the community.

BACKGROUND

Introduce your business and what you do there.

We are a private foundation that promotes comprehensive and accessible healthcare for adults with intellectual and developmental disabilities. We are a national grant maker that primarily issues grants which promote comprehensive models of service, cultural competency trainings, and supported decision-making within healthcare settings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

Our headquarters are in Silicon Valley, so we see a lot of new digital health developments and technology releases. We want to be sure the disability community is included in the development of these new technologies. Our digital health initiative seeks to include the perspectives and experiences of adults with intellectual and developmental disabilities.

SOLUTION

What was the scope of their involvement?

Sidebench joined our digital health initiative for our Universal Design workshop, which allowed adults with developmental disabilities to give feedback to designers and developers. The workshop was a success, so we’re expanding it to a symposium and a project we’re calling Beta Day. The hope is to reach a broad array of representatives from tech companies and support them in beta testing their products with adults with intellectual and developmental disabilities. 

Our needs are unique among Sidebench’s clients, as they’re not developing technology for us. They provide insight into the way designers and developers think and are ultimately responsible for creating the educational components of the workshop. We want to make sure we speak to the tech community in the best way possible, so Sidebench delivers more content and better outreach. Their insight is strong, and they’re great to work with.

What is the team composition?

We currently primary work with Ben Nguyen (Director of Sidebench Health, Sidebench), Nina Ho (Product Manager, Sidebench), and two other members of their team. Lindsay Garet (Product Manager, Sidebench) was also very helpful to us during with the first workshop. 

How did you come to work with Sidebench?

We initially found them through a contact at USC. We worked with USC on a digital health project, and he introduced us to Sidebench. Since then, he’s been our main contact throughout this iteration.

How much have you invested with them?

In total, we’ve spent a little over $80,000, or around $40,000 for each workshop or symposium.

What is the status of this engagement?

Planning for the Universal Design pilot program started in January 2018. That workshop occurred in March 2018. We then started working on the Symposium and Beta Day in July 2018. Both events will be at the end of November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure the impact in one tangible way, namely how many companies or individuals in the tech space attend the workshop or symposium. The initial pilot program was going to be small, but we were very impressed by the number of designers and developers that participated. We were also pleased by the amount of feedback we received. For the upcoming symposium, we hope to ramp up the pilot program­—which had 18–20 participants–and make it larger. Ultimately, we hope for around 50 participants.

How did Sidebench perform from a project management standpoint?

Our primary communication channel is email, but we also speak on the phone every two weeks. They’re one of the most responsive companies I’ve ever worked with.

What did you find most impressive about them?

I’m impressed by their flexibility and speed. Disability inclusivity wasn’t really a part of their scope when we began conversations about our digital health initiatives, but they’ve come a long way to understand the community and stakeholders we serve. They’re very open to our needs and have a broadminded approach.

Are there any areas they could improve?

We don’t have any negative feedback at this time, but, since our partnership is ongoing, we may have more critical feedback at a later time.

5.0
Overall Score We're very happy with their services and the partnership.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They typically stay within the range we provide.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already recommend them.

Dev of Software Database for Venture Capital Firm

"Sidebench's data tool is one of the few platforms that we've adopted into our daily work routine."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

Sidebench designed a business intelligence (BI) tool that aggregates information from internal and external data sources.

The Reviewer
 
201-500 Employees
 
San Francisco Bay Area
CIO, VC Firm
 
Verified
The Review
Feedback summary: 

Although it’s too early to measure the ROI, the highly adopted tool is already making a significant impact on business. Sidebench was flexible with their scheduling but firm with their determination to produce high-quality results.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of a venture capital firm that invests in early-stage tech startups. My role includes overseeing the internal IT and providing consulting services for clients within our portfolios.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We needed to find a more professional way to present business data to our stakeholders, so we decided to develop a BI solution.

SOLUTION

What was the scope of their involvement?

The scope that we provided wasn’t clearly designed, so Sidebench produced a few product concepts for us. After a series of back-and-forth discussions, they moved on to develop a robust data aggregation platform with a sophisticated UI. The tool pulls internal and external data from Salesforce, Crunchbase, PitchBook, and other sources. We’re currently planning to build another aggregation tool that helps us mine the web for new talent in the tech industry.

What is the team composition?

We frequently corresponded with their partner and CEO Kevin Yamazaki, but their business analyst Chase Adams was our main point of contact.

How did you come to work with Sidebench?

We discovered them through an internal referral. Of all the companies that we reached out to, Sidebench had the most professional presentation.

How much have you invested with them?

We’ve spent $100,000 with them so far.

What is the status of this engagement?

Development began in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're often introduced to innovative technology, but Sidebench's data tool is one of the few platforms that we've adopted into our daily work routine.

How did Sidebench perform from a project management standpoint?

Their team had an unwavering amount of determination to achieve the project’s goals. Hoping to make a good first impression, they originally proposed a very time-consuming scope of work; fortunately, they were able to adjust the schedule with a more immediate launch date. Sidebench was very responsive to our needs and kept us updated with their progress via online tools like Smartsheet.

What did you find most impressive about them?

While other companies pitched their services from a sales perspective, Sidebench used their engineering expertise to explain how their services could resolve our issues.

Are there any areas they could improve?

Their pricing isn’t very clear, which caused a sticker shock when we received the first invoice.

Do you have any advice for potential customers?

It’s always helpful to test compatibility before solidifying a partnership; research the company’s philosophy and past work to determine if they’d be a good fit.

5.0
Overall Score Sidebench is an amazing company to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always stayed true to the project timeline and produced deliverables on schedule.
  • 4.0 Cost
    Value / within estimates
    If their fees were more transparent, it would be easier to see how their costs align with their services.
  • 5.0 Quality
    Service & deliverables
    Their attention to detail is incredible.
  • 5.0 NPS
    Willing to refer

Web App Design & Dev for Venture Capital Firm

“They're very hands-on, reliable, and thoughtful. … We had a great experience.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2014 - Apr. 2016
Project summary: 

Sidebench designed and developed three web applications to facilitate interactions between networks of clients. The apps are mobile responsive and integrate with Google and Bing.

The Reviewer
 
51-200 Employees
 
Menlo Park, California
Former Partner, Executive Talent, Venture Capital Firm
 
Verified
The Review
Feedback summary: 

Exceeding all expectations, Sidebench produced a high-quality product on time and on budget. Proactive in their recommendations and creative, they have their clients’ best interests in mind, while their expertise and ability to guide the process makes them a reliable partner.

BACKGROUND

Introduce your business and what you do there.

At the time of the project, I worked at a venture capital firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We were building various technology platforms to help us manage our network of clients and our interactions with the network. We only had Salesforce administrators in-house, so we were looking for a company to create a business application and handle all of our custom integrations.

SOLUTION

What was the scope of their involvement?

They managed the entire process from designing to prototyping the product. Using node.js, HTML5, and other technology, they built a desktop application that was also mobile responsive. They automated a lot of functions on the backend and made it possible for us to capture data from the users and improve communication. Also, they integrated the app with Google and Bing. In total, they built three applications for us: one internal and two external facing apps.

They explained to me how InVision works and walked me through the entire process. They're good listeners and did an excellent job bringing my ideas to life. In addition, they performed product testing and continue to maintain the applications.

What is the team composition?

We worked with a product manager, a designer, and a number of engineers.

How did you come to work with them?

They're proactive in making recommendations and offer a strategic value rather than just execution. They're honest and efficient when it comes to thinking about business problems and marketing. In addition, we liked their design ideas and cost estimates, so we decided they were the right fit. 

How much have you invested with them?

We spent about $200,000. The first product they developed cost $30,000 and the second one was about $75,000. Our large software development project was close to $100,000, which was a great value for the size of the project.

What is the status of this engagement?

We started working with them in April 2014 and the project was completed in April 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've produced very high-quality products, making our job easier. It was as if they read our mind and then delivered exactly what we needed. With their help, we were able to hit our KPIs quicker.

How did they perform from a project management standpoint?

They're very hands-on, reliable, and thoughtful. They were always on time or they gave us detailed reasons as to why they had to change the timelines. We used Basecamp to keep track of the project.

What did you find most impressive about them?

They're smart, professional, and understand their clients. Some agencies are either very creative or good at implementation, but Sidebench is a perfect combination of both. They're innovative when it comes to business models, and at the same time, they're always looking out for their clients' best interests. Their primary focus is not on making money, which is why their clients end up with better products than they had expected.

Are there any areas they could improve?

No. I never had any issues with them.

Do you have any advice for potential customers?

Be clear at the beginning about whether you need help generating ideas or you already know what you're developing. Those will be two different processes. If you know what you're developing, they can execute on it. If you're not sure about the product, they can help you define your vision and then bring it to life.

5.0
Overall Score We had a great experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met their deadlines.
  • 5.0 Cost
    Value / within estimates
    They could even raise their prices and it'd still be worth it.
  • 5.0 Quality
    Service & deliverables
    Everything was very high-quality.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to many people.

Mobile App Dev for Health Insurance Company

“Since releasing Sidebench's app, we've seen about 90,000 installs and close to two million transactions per year.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2015 - Ongoing
Project summary: 

Sidebench developed iOS and Android mobile apps, managing the frontend, backend, and internal application integration. They continue to iterate and maintain the platforms.

The Reviewer
 
501-1,000 Employees
 
Los Angeles, California
Michael Deering
CIO, Inland Empire Health Plan
 
Verified
The Review
Feedback summary: 

The new apps increased member downloads from about 1,000 to 90,000. User transactions have significantly increased and the apps have received high ratings in app stores. Accessible, quick, and organized, their team continues to be a great partner to work with as the platforms evolve. 

BACKGROUND

Introduce your business and what you do there.

I'm the chief information officer at Inland Empire Health Plan (IEHP), a safety net health plan with about 1.2 million members within the Inland Empire. Our services include Medicaid, Medicare, and HMO, so we work on the provider side as well as on member engagement and maintenance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We wanted to increase our member engagement and improve on how we communicate our services.

SOLUTION

What was the scope of their involvement?

Sidebench developed iOS and Android mobile apps, acting as a full development shop for us from concept to finished product. One app acts as a member portal, where users can check claims, see their prior claims and HMO authorizations, and communicate to our internal staff. Users can also access their ID through the app, make appointments, and choose or change their primary care physician (PCP). We plan to also include wellness functionality to the app in the near future.

They provided both frontend and backend development of the apps, integrating them into our internal applications. They've also helped map out a communications strategy around member engagement.

What is the team composition?

Most of my interaction is with the president of Sidebench and one of his senior account managers. Our team collaborates with their team of developers and project managers as well, so we've probably worked with a total of 15–20 people.

How did you come to work with Sidebench?

We went through an RFP process and gave a handful of developers six weeks to deliver a concept to us. Sidebench had the best presentation.

How much have you invested with them?

Over the last few years, we've spent in the range of $3–4 million.

What is the status of this engagement?

We've been working with them since 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Previously, our member portal was utilized by about 1,000 registered users annually. Since releasing Sidebench's app, we've seen about 90,000 installs and close to two million transactions per year. It's received an average user rating of at least four stars in app stores.

How did Sidebench perform from a project management standpoint?

We both run an agile shop, so their processes line up well with our in-house processes. As bugs come up, Sidebench's team is quick to fix them and make any iterations relatively quickly. We don't have any trouble reaching them and generally track projects and communication through Workfront, Slack, and Jira.

What did you find most impressive about them?

They can transform a simple idea or concept into a concrete deliverable in a short timeframe. They do all the research and hard work in between without us having to worry. They've made it easy to add to our roadmap as needed.

Are there any areas they could improve?

No. They continue to become more experienced in the healthcare industry, so that's an added bonus for us.

Do you have any advice for potential customers?

Look for a partner that's flexible and able to fill in the blanks when you need them filled them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Roadmap Dev for Medical Technology Solutions Startup

“They respond promptly to every request, they stick to the timeline, and they stayed within the limits of our budget.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Sidebench provided business strategy and research services for a medical tech company looking to scale up. They performed an architectural review of existing software and devised marketing and growth plans.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Co-Founders, RobustForLife
 
Verified
The Review
Feedback summary: 

Sidebench’s expertise and attention to detail have helped connect investors to a developing product while avoiding unnecessary expenses. Their research has also helped refine product goals and narrow down intended user groups. They deliver products quickly and adapt well to budget constraints.

BACKGROUND

Introduce your business and what you do there.

John Armato: I’m a practicing physician specializing in internal medicine.

Ronald Ruby: I’m an endocrinologist.

JA: We’re the co-founders of RobustForLife, which is an early-stage business model that involves the use of a software to help prevent Type II diabetes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

JA: We’ve developed our own software and report-generating capability, which we’ve been sharing within a small medical community that focuses on the prevention of diabetes and its complications. Our challenge has been figuring out how to scale up our business and position ourselves in a way that can help us attract investors and new customers.

SOLUTION

What was the scope of their involvement?

JA: We brought in Sidebench to review the technical architecture underpinning our software, our server setup, and the way we’re linked to different hospitals and labs that provide data or services to us. Next, we asked them to build us a strategic roadmap and identify the steps we still need to take in order to grow our business and fully launch the software. They’ve also come up with marketing plans and consulted with us on website development and scalability. We tasked them with helping us plan how to move from a purely informational “brochure-style” site to a full patient platform when our service is totally up and running.

RR: They’ve finished the roadmap and some additional research tasks so far.

JA: We asked them to make a report on any FDA compliance issues we might run into, which they’ve delivered. Right now they’re nearly finished with the web design review.

What is the team composition?

JA: So far, we’ve worked with a production manager, a UX/UI designer, a business strategy consultant, and a web developer.

How did you come to work with Sidebench?

JA: A family member was a client of theirs and referred them to us. They also had previous experience working with healthcare-focused clients, so that appealed to us as well.

RR: One of the members of their team is actually a medical student, which made for an easy working relationship. If there were topics they weren’t familiar with regarding medicine or specific regulations, they were very efficient in connecting us to third-party sources who could answer those questions promptly and thoroughly.

How much have you invested with them?

JA: As of right now, we’ve probably spent around $35,000.

What is the status of this engagement?

RR: We started working with them in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JA: Their architectural review allowed us to avoid spending money on a technical expansion we didn’t really need. The information they provided in our roadmap has helped us move forward in talks with our investors. We now have funding commitments for the next phase of our plan, which is a pilot project. They’ve also affected our strategic plan in terms of modifying the final product so it generates information more efficiently and focuses more specifically on two specific groups of end-users they helped us identify.

How did Sidebench perform from a project management standpoint?

JA: We usually meet twice per week. We found that transparency regarding expectations on both sides made the process run smoothly.

RR: In terms of communication, there’s a combination of in-person discussion, Skype calls, and online interaction. They were very easy to work with. They’re efficient and they outlined their costs and the total number of hours very carefully along each step in the process.

JA: We’ve worked with other vendors before and Sidebench’s level of service really distinguishes them. They respond promptly to every request, they’ve stuck to the timeline, and they stayed within the limits of our budget.

RR: We really didn’t think we could afford their services, but they’ve adjusted in order to accommodate us. They’re very thoughtful about how to proceed.

JA: They’ve been able to find creative ways to accomplish our goals within the confines that we have, which we appreciate.

What did you find most impressive about them?

JA: I don’t like investing money if it doesn’t get me where I need to go, so we were initially hesitant because of the cost. I’m glad we moved forward because they’ve delivered incredible value in return. Not only have they helped us work within the confines of our budget, they’ve also given us realistic feedback on how much money we should expect to spend as a new start-up.

And, the caliber of their employees is really impressive. We’ve worked with a lot of people over the years and Sidebench’s team stands out for their expertise, creativity, and flexibility.

RR: I’m impressed by their efficiency. If we have a meeting on a particular day, they’ll send out reminders in advance and be fully prepared by the time we talk.

Do you have any advice for potential customers?

RR: Listen to what your consultants say because they’re usually right. That can be difficult, especially in our line of work, because you’re used to assuming you have the answers, but their team will use its expertise to guide you down the right path.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We really appreciate the value they’ve been able to deliver.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer