Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I’d be hard-pressed to say that we would have gotten to where we are now without Siam Computing’s help. They had an integral role in the launch of our platform. The budget was met, and they were willing to go above-and-beyond and remain flexible with our needs. They are attentive and personal, adapting the situation according to our needs.
How did Siam Computing perform from a project management standpoint?
Siam Computing’s owner acted as our project manager and main contact. He has bent over backward more times than I could count, and he’s also been extremely focused during challenges like unforeseen bugs and expedited timelines. Before we had 5 full-time people working on the site, he was able to pull in an entire team and have them work on our project rapidly when we needed. The people who jumped in hit the ground running. Whatever he did to prep them was solid.
We largely used Trello for project management. We also had weekly and biweekly calls on Google Hangouts for screen shares and things like that. Every so often, we had a group-wide meeting, but Siam Computing’s principal usually took all our information during calls. I never had a problem with his notetaking, and he never missed a beat. This was huge, especially when dealing with complex, deep projects which have many moving parts. I was always impressed by this ability and tried to learn it myself.
The principal came up with a structure for Trello which would keep things running properly and turned me onto a project management style called SWOT [strengths, weaknesses, opportunities, and threats], which was better for more enterprise-level situations rather than our smaller operation. Our needs were speedier in going from concept to development and launch, but Siam Computing has used it extensively. Their ability to manage projects is phenomenal.
What did you find most impressive about Siam Computing?
Their know-how is a given. Siam Computing’s developers are good, and their quality control is in place to clean up after the engineers who have less experience with UX design. Before presenting anything to the client, Siam Computing will catch issues that could have slipped through the cracks. I know about this added layer because I’ve kept an eagle’s eye on the whole operation, but a client putting their trust in the company can rest assured that things will be handled the right way. Siam Computing will circumnavigate a situation before presenting it to the client and will fix any missing elements. We’ve been working together for a while, and Siam Computing’s operation has stepped up the game significantly. It’s been interesting to evolve alongside them. They offer dependability, reliability, and the willingness to put in long hours if needed.
Are there any areas Siam Computing could improve?
Things are good now, but a while back, English being a second language for many of the developers led to a few issues. It’s not fair to mention this since, nowadays, their principal and the QA people have very good language skills. It’s is no longer an issue overall.
I would also say their graphic designer(s) could improve. Although, to be fair, I haven't reassessed their designers since a year ago. I would definitely use someone else for graphic design. I don’t know how Siam Computing has advanced since a year ago when we tackled that, but I’ve been doing all the design myself and through working with a few people in the US.
The struggles through which we’ve grown together mainly involved communication. Before the quality layer was put in, I would be doing that a lot, which was our main discrepancy. Other than that, Siam Computing runs a solid ship.
What tips or recommendations could you share that might increase the likelihood of success with Siam Computing?
I can’t think of any specific advice to give, but I would definitely recommend Siam Computing. Siam Computing will offer a stable environment from the first contact.