What evidence can you share that demonstrates the impact of the engagement?
Our engagement is practically ongoing. Misty and I speak once a month but unfortunately had to pull back on resources because of budgetary concerns. As long as the drive app exists in the App Store, or we have an offering for our user base, our relationship with Shockoe will remain.
We measured user acceptance of the drive app. With the UX/UI and features, it was paramount that their efforts would be well-received by our drivers. It was a superior execution. The team at Shockoe molded themselves as part of our team. They reviewed different incentives but remained true to being an advocate for our users and what we were trying to achieve.
How did Shockoe perform from a project management standpoint?
From a project management standpoint, their team is excellent. We’re always kept in the loop, staying true to our pre-agreement. Misty was amazing at following-up, ensuring that her designers were on task. They were aware of what success looked like from our end, making sure that they stayed aligned with our goals.
Their team was flexible enough to work with certain technologies we had a prerequisite for within the Adobe catalog. Shockoe was apt and knowledgeable in regards to whatever the customer throws at them. All of their designers were well-versed in multiple toolkits.
Both Misty and Samantha were fantastic during the whole duration of the project, from finding the best UX practices to testing them. They were also instrumental in helping us understand complex interactions and putting those in place. Samantha was a standout in a consistent space between both of our teams.
What did you find most impressive about them?
They are strong user advocates. Contractors are generally in between receiving information and servicing companies. Shockoe designed our user personas to foster them in the best way possible. They set a strong example against other providers.
Are there any areas they could improve?
They could be on site with us in Arkansas more, but culture is paramount. This falls back as a plus for them in a way. Keeping their designers engrained in their company culture was something we respected. They were always willing to travel to get more research around the user bases. Maybe just a little more consultant mobility on their side.
Do you have any advice for potential customers?
Misty and Samantha are excellent. Clients need to be well-organized when working with Shockoe. They’re professional and ready to work at high speed. They provide efficient designs and strong user advocacy.