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Mobile by Design

4.7
17 reviews

From entrepreneurs and former corporate types, to unruly designers and manic developers, we rally around a shared passion: Creating innovation that is measured, mature, and meaningful.

We take a holistic approach to the potential of mobility for our clients, their customers and their employees. We build trust across corporate divisions, combining the forces of engineering, consulting, and product design to create results all can be proud of. And we align technologies with human behavior based on the belief that mobility can make life easier, faster and better.

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$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
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Richmond, VA
headquarters
  • 3122 W Marshall Street, Suite 200
    Richmond, VA 23230
    United States
    8776967001

Portfolio

Key clients: 
American Express, Winn Dixie, Caribou Coffee, 21st Century Insurance, Arrow Electronics, J.B. Hunt, Large Fortune 500 Energy Corporation, A.C. Moore, Virginia Credit Union
Virginia Credit Union Image

Virginia Credit Union

When it came to creating a cutting-edge banking experience, Virginia Credit Union knew the importance of offering great mobile tools; an attractive and intuitive credit card management portal is just one of the ways VACU is providing the customer with great digital banking.

Arrow Electronics Image

Arrow Electronics

Arrow services over 125,000 equipment manufacturers worldwide. This means warehouses filled with electronics, all of which need to be accounted for, picked, and shipped. Inventory management at this scale was prime for mobile to coordinate warehouse operators and supervisors.

J.B. Hunt Image

J.B. Hunt

Whether its moving washing machines, automotive parts, or widgets, when we set off to work with JB Hunt we knew we had to deliver an app to keep 20,000 employees connected, and the next delivery to arrive on-time.

A.C. Moore Arts & Craft App Image

A.C. Moore Arts & Craft App

Shockoe created a mobile web application for A.C. Moore employees who previously relied on scanning guns to manage inventory and stock stores. The application is for Android or iOS devices offering increased flexibility along with an intuitive interface that functions quickly on a much lighter device improving employee's efficiency when performing key in-store functions. 

Caribou Coffee App Image

Caribou Coffee App

Caribou was looking to strengthen its customer digital experience without impacting the atmosphere customers came to expect at their stores. Shockoe is working with the coffee shop to continue to evolve is mobile and digital presence. Shockoe continuously rebuilds and releases new enhancements resulting in increased user ratings and usage of the app. This has set the stage for other digital solutions innovations that increase

…
the customer’s engagement with the brand and overall coffee shop experience. As a result of this partnership we have managed to take the app from a 1-2 star app to a 4.5 star app - Customers are more satisfied with the performance and utility of the application inside and outside the store.
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American Express Image

American Express

Shockoe worked with American Express to identify, design, and communicate processes that would improve mobile delivery across the organization.This included: -Creating a comprehensive mobile playbook to consolidate and communication standards, procedures, and best practices-Building an app roadmap for critical apps required by the business-Creating an Idea Generator app to spur innovation

ONEOK Image

ONEOK

Moving natural gas hundreds of miles is no small feat. Tracking where your valuable inventory is within that pipeline might be even harder. Thanks to ONEOK’s mobile workforce application, managing energy resources became exponentially simpler.

Anheuser-Busch's Virtual Tour Experience App Image

Anheuser-Busch's Virtual Tour Experience App

Shockoe created a cross platform mobile app for world’s largest brewing company that provided a richer tour experience, drove higher attendance at the St. Louis Biergarten, integrated with Beacons for Tour Specific Augmentation and included food and beer pairing suggestions for post tour information.

Southestern Grocers - MyWinn Dixie Image

Southestern Grocers - MyWinn Dixie

Brand loyalty can be tricky when you’re in the business of selling groceries. For SEG, the goal was to keep customers coming back with an improved in-store experience focused on mobile.

GE Healthcare Image

GE Healthcare

The challenge was not only to produce an application that would condense complex product information into a readily consumable form but to create afunctional tool in a matter of weeks. Also critical to the success of this project was safeguarding the security of proprietary information while allowing for timely updates of the materials the application would display.

Nissan Image

Nissan

Tasked with managing the Nissan brand in dealerships throughout Canada, a Montreal-based agency wanted to equip Nissan salespeople with a tool to generate total costs for vehicle purchases.The project involved removing bugs and refactoring the layoutof the application’s simple two-screen design, which featured the main page showing all car models by type and a second page that provided details about accessories. Data would be

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stored locally using JSON.
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Valacta & CanWest DHI Image

Valacta & CanWest DHI

Shockoe worked with the technology team at Valacta and CanWest DHI to build a cross platform solution deployed on Android and iOS that allows online and offline access to herd and cow analytics as well as dairy specific data points allowing staff to better manage on-site decisions.

Farmers & 21st Century Image

Farmers & 21st Century

Shockoe worked with 21st Century (part of the Farmers Insurance Group) to create a mobile app that gives 21st century customers easy access to managing their account and paying their bills.

Lac-T Herd Management Field Support App Image

Lac-T Herd Management Field Support App

Lactologic wanted to help dairy farmers improve profitability and sustainability all while monitoring herd health. Tethered desktops were no longer delivering what mobile could out on the field. Shockoe delivered the next generation of herd management.

Pine Cove Image

Pine Cove

Shockoe worked with the Pine Cove staff to improve the way Parents Invite Family Members to follow kids, Create helpful notifications, share photos and events, share and upload new photos, review staff bios, and see audio and video of camp events.

Philips Lifeline Image

Philips Lifeline

Shockoe utilized Appcelerator to create a cross-platform response app that provides quick access to help at the press of a button for Philips Lifeline.

Reviews

4.7
17 reviews
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Mobile App Dev for Utilities Company

"They are a good partner to work with and we appreciate their flexibility."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Sept. 2018 - Ongoing
Project summary: 

After conducting customer research about the design process, Shockoe developed an iOS and Android mobile app. The team also provided support in the form of project management and consulting.

The Reviewer
 
10,000+ Employees
 
Richmond, Virginia
Architect, Utilities Company
 
Verified
The Review
Feedback summary: 

Working within the deadlines, Shockoe produced a well-functioning, reliable app that has received positive internal feedback. They are skilled at what they do and continue to be a communicative partner throughout the project. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am an architect in the IT department at a utilities company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

We wanted to put together a customer-facing app.

SOLUTION

What was the scope of their involvement?

Shockoe conducted research by reaching out to our customers to get feedback on the design process. They then provided design consulting, performed some project management functions, and worked with our team to develop the iOS and Android mobile app.

They added functionality that allows users to report electrical outages and get feedback on the restoration status.

What is the team composition?

Although we have a single point of contact, the team is made up of six members, 3–4 of whom we work with regularly.

How did you come to work with Shockoe?

They responded to a proposal that we put out and we chose them because we liked their expertise and approach.

How much have you invested with them?

We have invested between $500,000–$1 million.

What is the status of this engagement?

We started working with them in September 2018. The bulk of the project was completed in November 2019 but they provide ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re in the process of gathering general user feedback but the internal response has been positive. The app has been running smoothly and we’ve had few critical needs.

How did Shockoe perform from a project management standpoint?

The team communicates effectively and does a good job of sticking to commitments. They also send us project plans through PowerPoint and Excel.

What did you find most impressive about them?

They are a good partner to work with and we appreciate their flexibility.

Are there any areas they could improve?

No, there is nothing that I can think of.

Do you have any advice for potential customers?

They’re a strong partner in the mobile space but perhaps not in other areas of technology.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We’ve had a couple of delays, but they weren’t attributable to the work that they were doing. It was more of an internal issue.
  • 4.0 Cost
    Value / within estimates
    It’s in line with what we’d spend with other partners and vendors.
  • 4.5 Quality
    Service & deliverables
    They consistently meet expectations and clearly communicate deliverables to us.
  • 4.5 NPS
    Willing to refer
    I would be comfortable recommending them.

Mobile App Research & Support for Construction Company

"Shockoe’s user research efforts saved the company a significant amount of time, money, and effort. "

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2019 - Ongoing
Project summary: 

Shockoe provided mobile app research and support. Their team helped to interview users to find an optimal development strategy. They also provide support and maintenance for multiple iOS apps.

The Reviewer
 
1,000 - 5,000 Employees
 
Reston, Virginia
Analyst, Construction Company
 
Verified
The Review
Feedback summary: 

Shockoe's efforts saved the client a significant amount of time and money. Communicative and insightful, their team is very responsive and provides good advice. Their iOS app support is helpful and has gotten good results. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a home building organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

They were hired to provide mobile application development and insight into our mobile experience.

SOLUTION

What was the scope of their involvement?

We started with a discovery process around building an Android version of a pre-existing app. We’d developed an initial concept for an application, but after they went out and interviewed our users to discover what they wanted, we found that our initial concept wouldn’t be beneficial. They’ve also taken on support for three separate iOS apps that were built by a third-party vendor. In that process, they set up our own developer account to transition away from the vendor.

What is the team composition?

I’m working with Ashley (Project Manager, Shockoe) and Jim (Account Manager, Shockoe), and Justin (iOS Developer, Shockoe).

How did you come to work with Shockoe?

We worked with them three years ago on a different in-house application. This opportunity arose and they had a history of good work, so we reached out to them.

What is the status of this engagement?

The engagement began in May 2019. The discovery process ended, but the maintenance and support projects are ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Shockoe’s user research efforts saved the company a significant amount of time, money, and effort. We often come up with development ideas and execute them without involving the users, so getting out there and talking to them was eye-opening and helpful. In the end, we avoided building the wrong thing, which was good.

How did Shockoe perform from a project management standpoint?

They were great. Ashley, the project manager, is very responsive to communication via email. There was also a weekly status meeting with the team. We also used Jira to talk to each other.

What did you find most impressive about them?

They’re doing a really good job and provide good advice. The developer account they set up has been particularly useful.

Are there any areas they could improve?

No, there’s nothing that comes to mind.

Do you have any advice for potential customers?

Be sure to give them as much information about the business as you can. That’s something that really went well. Taking the time to explain how the business works and what problems you have helps them craft the right application that makes sense.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Operations Management Software for Moving & Storage Solution

"They have done a great job and been flexible and grown with our needs."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

Shockoe manages and maintains an operations management software. The system assists with all customer interactions within one framework. The team developed an API.

The Reviewer
 
51-200 Employees
 
Richmond, Virginia
Dusty Rhodes
VP, SMARTBOX Solutions
 
Verified
The Review
Feedback summary: 

The system has dramatically improved business processes. The team at Shockoe meets deadlines and works within budget. They understand their clients' needs, going above and beyond. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

SMARTBOX is a leading provider of portable moving and storage solutions to consumers and companies throughout the United States through our over 50 licensed locations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Shockoe?

We hired Shockoe to integrate, manage, and maintain our proprietary operations management software solution that manages all customer interactions including, CRM, scheduling, payment processing, document management, and reporting for our licensees.

What were your goals for this project?

Our goal was to create a single system that allowed our contact center, licensees in remote locations, and customers to all interact within one system seamlessly and in real-time within a cost effective maintenance framework.

SOLUTION

How did you select this vendor?

We selected this vendor through a vetting process and through referrals from other businesses that had worked previously with the company

Describe the project and the services they provided in detail.

Converted existing customer data from a legacy system into the new operations management platform; developed APIs for work to integrate e-document management, texting, and website/e-commerce. General feature-set enhancements including integrated drip email campaigns, extensive reporting, and appointment management.

What was the team composition?

The team consisted of an account manager, project manager and then several developers (coders, UI/UX ).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project has dramatically improved our overall business process both internally, and customer-facing.

How was project management arranged and how effective was it?

Project management was arranged by the project manager and leveraged Jira; process has been clean and efficient.

What did you find most impressive about this company?

Shockoe has always provided realistic deadlines and met them, with little re-work required. If there were any change requests they were handled honestly and within a good time frame and budget. The company not only understands how to develop, but also makes an effort to understand our business needs first and the develops solutions based on our needs, not the other way around.

Are there any areas for improvement?

They have done a great job and been flexible and grown with our needs.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Freight Shipping Company

"All of their designers were well-versed in multiple toolkits."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - July 2019
Project summary: 

Shockoe assisted with the UX/UI design of a native mobile application. The app helps truck drivers within the organization. The team helped with user bases and personas, focusing on the UX.  

The Reviewer
 
10,000+ Employees
 
Arkansas Metro Area
UX Manager, Freight Services Company
 
Verified
The Review
Feedback summary: 

The application performs well for the drivers and is available for download. The team at Shockoe is professional and skilled. They’re flexible and adaptable. Their team acts a strong advocate for their customers. Their personable approach complemented the professional management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a UX team at a freight services company. We work on all of the engineering and technical applications that service the company, its customers, and its contractors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

We have a native mobile application that supports our asset truck drivers that move our goods and services. Our development team built the app, while Shockoe helped us with the UX/UI design.

SOLUTION

What was the scope of their involvement?

Misty (Director of Mobile Directory, Shockoe) works with their staff on the UX/UI of our driver app. The app helps support our drivers with their pay, safety points, schedules and allows them to communicate with the company and their fleet managers. It gives them a holistic view of how to do what they need to do in the most effective way possible.

Throughout the engagement, we worked with them on finding the right capacity to jump on app initiatives and features and then leaning on them to implement the best practices to achieve the best UX possible within the driver app.

Their team also assisted with some marketing aspects around the application and within our organization. If there was any graphic or web design work, it was involving the presence of the app in play stores and supporting the drive app online. We used all Adobe products on our side of the design. They mirrored our technical stack.

What is the team composition?

Misty acted as our project manager. Along with a team of designers, Samantha (Mobile UX/UI Designer, Shockoe) was one of the leaders on the project.

How did you come to work with Shockoe?

Before my time at the company, they were initially pulled in as a supplement to our UI team. From my understanding, Shockoe was chosen because of the emphasis they put on mobile development and design. Their team was also flexible in terms of supplying both of those skills. Our company leaned on them early on to assist in the launch of several of our native apps.

How much have you invested with them?

We’ve invested between $100,000–$250,000.

What is the status of this engagement?

We started working in Shockoe in November 2015, and the engagement ended in July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement is practically ongoing. Misty and I speak once a month but unfortunately had to pull back on resources because of budgetary concerns. As long as the drive app exists in the App Store, or we have an offering for our user base, our relationship with Shockoe will remain.

We measured user acceptance of the drive app. With the UX/UI and features, it was paramount that their efforts would be well-received by our drivers. It was a superior execution. The team at Shockoe molded themselves as part of our team. They reviewed different incentives but remained true to being an advocate for our users and what we were trying to achieve.  

How did Shockoe perform from a project management standpoint?

From a project management standpoint, their team is excellent. We’re always kept in the loop, staying true to our pre-agreement. Misty was amazing at following-up, ensuring that her designers were on task. They were aware of what success looked like from our end, making sure that they stayed aligned with our goals.

Their team was flexible enough to work with certain technologies we had a prerequisite for within the Adobe catalog. Shockoe was apt and knowledgeable in regards to whatever the customer throws at them. All of their designers were well-versed in multiple toolkits.

Both Misty and Samantha were fantastic during the whole duration of the project, from finding the best UX practices to testing them. They were also instrumental in helping us understand complex interactions and putting those in place. Samantha was a standout in a consistent space between both of our teams.

What did you find most impressive about them?

They are strong user advocates. Contractors are generally in between receiving information and servicing companies. Shockoe designed our user personas to foster them in the best way possible. They set a strong example against other providers.

Are there any areas they could improve?

They could be on site with us in Arkansas more, but culture is paramount. This falls back as a plus for them in a way. Keeping their designers engrained in their company culture was something we respected. They were always willing to travel to get more research around the user bases. Maybe just a little more consultant mobility on their side.

Do you have any advice for potential customers?

Misty and Samantha are excellent. Clients need to be well-organized when working with Shockoe. They’re professional and ready to work at high speed. They provide efficient designs and strong user advocacy.

5.0
Overall Score They’re always willing to find middle ground or a way to make it best for both sides to maintain culture and in costs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Misty and Samantha are invaluable assets to Shockoe.
  • 5.0 Quality
    Service & deliverables
    They’re always on time. If there’s going to be a roadblock, they communicate that well in advance. It’s for the user persona, not the bottom line.
  • 5.0 NPS
    Willing to refer

Web Design & Mobile App Development for Basketball Camp

"What Shockoe has put in place for us has been very beneficial for registration purposes."

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4.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Mar. 2017 - Ongoing
Project summary: 

Shockoe developed, designed, and iterated a website for a basketball camp, with the primary new feature being online registration capability. They also created an app for parents to track campers' spending.

The Reviewer
 
2-10 Employees
 
Richmond, Virginia
Organizer, Basketball Camp
 
Verified
The Review
Feedback summary: 

The online registration process is smoother and easier since the engagement began. Shockoe's expert team inspires confidence throughout the project by communicating clearly from the start. While they provide quality deliverables, the high cost may prohibit a future engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

My husband runs a summer basketball camp. I help to organize and run the camp with him.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe? 

We needed help with our various technology pieces, particularly for camp registration.

SOLUTION

What was the scope of their involvement?

Shockoe developed and designed a website for us, and then they updated it this past year.  They were able to add camp registration on the website and also help us troubleshoot. They also created an app that parents can add to their phones in order to monitor their kids' spending in our concession stands. They did not help us with marketing, but did give us some good tips on basic technology that we were unaware of.

What is the team composition? 

Our main contact is Edwin (CEO, Shockoe). He assigned a project manager for our account, which switched a couple of times over the last two years. 

How did you come to work with Shockoe? 

Shockoe was already working with the previous coach who ran the camps prior to us. 

What is the status of this engagement? 

Work started two years ago in the spring, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

What Shockoe has put in place for us has been very beneficial for registration purposes. The website makes it so easy and smooth for parents to register their kids for camp. Parents especially love the app; it's been fabulous. 

How did Shockoe perform from a project management standpoint? 

Shockoe is friendly and easy to work with. They're quick to answer our questions, and they're very knowledgeable about their products and services. We’re able to meet with them in person because their office is close to our camp. We also communicate by phone, email, and video conference. 

What did you find most impressive about them? 

I've never used a company like them before, but the number of services they offer is quite impressive.

Are there any areas they could improve? 

Before we took over, the camp had over 500 campers and a waitlist. We're operating at about half that amount of kids per week and no waitlist. Because we’re so much smaller, we have to evaluate whether or not their service is worth the cost. It's a lot of money. 

Do you have any advice for potential customers?

Our overall experience has been great. What they have going is awesome and very easy to use for our business. The only question is if we can continue to afford using them.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    They’re expensive for us, but I don't know the going rate for technology.
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Application Development for Strategic Workforce Platforms

“Their development resources are great, and we never struggle to access them.”

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - Ongoing
Project summary: 

Shockoe helped develop several native iOS and Android apps to internally support a large financial services firm. In this partnership, they work in Swift and Java. They continue to provide support when needed.

The Reviewer
 
10,000+ Employee
 
Richmond, Virginia
Chris Mowry
Director of Technology, Financial Services Company
 
Verified
The Review
Feedback summary: 

In this four-year relationship, the team impresses with its quality work and effective communication. When needed, they take time to explain their process, always making themselves available for questions. They’ve approached the partnership with a zeal for building valuable solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of technology for a large financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

We’ve tackled several projects with Shockoe, most consisting of developing apps specific to supporting our workforce. Initially, we needed help driving the team in a strategic direction. Now our relationship has evolved, and we can call on them for projects requiring resources we don’t have.

SOLUTION

What was the scope of their involvement?

Our first project started when they brought us an idea for a room reservation application. Now, if we’re walking through the halls trying to book a room, we can do so very quickly. Additionally, we’ll call Shockoe when we need extra resources. When we bring them in, they work closely with the product owner to lay out the code development. They collaborate with multiple people on my team to determine the workflow before building. 

Most of the apps they create are native developments for iOS and Android. They use cross-platform tools for some of their work, but they’re really flexible in meeting the customer’s needs. For us, they use Swift and Java.

They also focus some of their attention on UI/UX design, allowing my team to bounce ideas off of them. We use them less in that area, but they provide some feedback where they see fit.   

What is the team composition?

Alex (COO & Partner, Shockoe) is my main point of contact, who works with my lead developer to align our work. In addition, there are 5–6 developers working on projects depending on our needs and their resource ability. It's never a challenge to get good resources from them, though.

How did you come to work with Shockoe?

They were part of our workforce technology team when I came on board. At the time, they built a dev team and provided guidance for us as we grew. They were really helpful in that role, so we kept the partnership. At this point, they help us when we either don’t have enough resources or are looking to embark on a longer-term project.

What is the status of this engagement?

We started working together in January 2015, and still collaborate on projects now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still building out how we track stats across all of our apps, but their team checks in with us once every month so we can assess the quality of their work. They’re on point every time. We’ve never had a negative experience with them. 

How did Shockoe perform from a project management standpoint?

If we have questions or concerns, they’re great at clarifying. We have weekly calls that provide us with updates from the developers themselves. We also do leadership check-ins to make sure everything is running healthily. Otherwise, we communicate mostly over email. We have a lot of touchpoints, and I’m very happy with their responsiveness on all fronts. 

What did you find most impressive about them?

Their development resources are great, and we never struggle to access them. The team accommodates us when we can’t meet a start date or deadline, allowing us to pivot while making sure we’re quickly staffed and ready to go. 

Are there any areas they could improve?

I don’t think so. They’re quick to jump on tasks and reaching out is easy.

Do you have any advice for potential customers?

Be as transparent as possible in initial meetings. The more information you’re able to provide, the better Shockoe will be at offering the right level of support.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Large Grocery Retail Chain

"We have confidence that these apps will bolster our mobile initiatives."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2015 - Ongoing
Project summary: 

Shockoe designed and developed three iterations of a mobile app to better serve customers at different banner locations. The apps are for iOS and Android and allow shoppers to earn rewards and clip coupons.

The Reviewer
 
10,000+ Employees
 
Jacksonville, Florida
Randy Powell
Business Analyst, Southeastern Grocers
 
Verified
The Review
Feedback summary: 

All metrics and feedback from users signify a successful and worthwhile application. Shockoe’s versatility is an asset in the app building processes, and they are equipped with a detail-oriented and reliable staff to carry out project goals. They adapt well to frequent and notable software changes.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a business analyst on the IT side for Southeastern Grocers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

We planned to build three different iterations of a mobile app to assist customers with their grocery shopping needs at three of our banner stores.

SOLUTION

What was the scope of their involvement?

We crafted ideas of our app's ideal design, and Shockoe designed the user journey pages. They conducted a round of testing, used APIs from our internal developers, and gave us a QA build. After our team tested the app, we continued into the production phase. Over time, we have had to make substantial changes to our rewards programs providers, and Shockoe has coordinated the appropriate updates with each change. Our app is accessible for iOS and Android users, and they are able to create shopping lists, view and save coupons, and utilize the rewards system.

What is the team composition?

Our project manager, Rebecca, serves as our main contact with their team, but she also conducts some testing and troubleshooting tasks. She is the liaison between us and our software developer, the UX technician, and a few designers.

How did you come to work with Shockoe?

This proposal process occurred prior to me joining the project, but I believe we sent an RFP to several companies—some within Jacksonville, Florida, where we’re based, and some outside. Shockoe came with the best portfolio and the strongest references.

How much have you invested with them?

We’ve spent between $1 million - $1.5 million.

What is the status of this engagement?

Our engagement began in 2015 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We receive positive user feedback from our focus groups, and our internal management is just as impressed. Of our roughly 450,000 total downloads, about 40% of our users are on iOS, and the remaining are using Android. We have about 150,000 active users, which we define as four or five uses per month per user. We can track page views and how often they clip coupons, which we also receive revenue from. From these measurables, we can easily determine the benefits to the customer of having a mobile app. We have confidence that these apps will bolster our mobile initiatives.

How did Shockoe perform from a project management standpoint?

We used TFS internally to track the project, but Shockoe was very good about providing detailed reports, as well.

What did you find most impressive about them?

We haven’t seen a lot of turnover with them. Our team has remained largely unchanged. We appreciate that consistency and believe it’s helped our projects succeed.

Are there any areas they could improve?

My only request would be more off-hours support. As it stands, I can only contact the project manager when we have a problem. However, I have communicated this challenge to them and they are aware of my feedback.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS Mobile App Dev for University Research Project

"There was a personal investment to make the product great—not just for me, but for everybody that would use it."

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4.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Mar. 2018
Project summary: 

Shockoe designed and developed an iOS app for a university research project for music students. They conducted interviews to determine ideal functionalities, and they stored research data once complete.

The Reviewer
 
5,001-10,000 Employees
 
Richmond, Virginia
Asst. Professor, University
 
Verified
The Review
Feedback summary: 

The app is now being considered for a public marketplace launch on the heels of its success in the research study. Participants found the app intuitive and practical. Shockoe features a collaborative and detail-oriented team. They took ownership of the project and strived to make it unique.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am an assistant professor in the music department at a public university on the East Coast.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

I hired Shockoe to write code and develop an app that I could use for a research study.

SOLUTION

What was the scope of their involvement?

I presented my basic ideas and the ideal functionalities for the app. The app is used to help musicians, primarily students but adults as well, be more efficient in their practice time. Shockoe was valuable in determining the final design and user experience for iOS. We conducted interviews with students that fit the profile of what my research subjects would look like to test my hypotheses and make sure we were building an intuitive app.

Once the app was complete, they put it through the appropriate testing measures. Once I began the research project, I relied on Shockoe to store the collected data on their servers.

What is the team composition?

Our main team consisted of Rebecca (project manager), Dan (immersive media lead), Justin (mobile developer), and Mason (UX designer). There was also a group behind the scenes that wrote code and assisted with testing, but we met with them less frequently.

How did you come to work with Shockoe?

I met one of the co-owners through a family member, and while we talked about work, he said he solved problems using mobile technology, and that always stuck with me. When this project came up, I had difficulty contacting firms that could design an app for a research project, as opposed to a commercial app. I reached out to Shockoe to gauge their interest, and it turned out they have several musicians on their staff. They are not professional musicians, but they were people that could speak my language, and they were excited about the project. They also had experience working with state universities, so they understand that our timelines are sometimes slow-moving. Those aspects combined with the previous examples of their work made them the frontrunner.

How much have you invested with them?

We’ve spent between $28,000-$30,000.

What is the status of this engagement?

Our project ran from August 2017 until March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The research study subjects have responded well to the app’s usefulness. It’s had a notable effect on their practice routines. Most subjects mentioned they did not realize what their practice habits were until they started using the app. They found it really transformative.

Although the app was designed to collect research data, we are planning to eventually make it available to the public. It is only research-ready at this point, so we have work to do before it is market-ready.

How did Shockoe perform from a project management standpoint?

They developed an extensive project timeline, and we usually met every two weeks—sometimes in person, but more often on a conference call—to receive updates. After each meeting, Rebecca would send me a summary of our current state and the tasks everybody was assigned to.

What did you find most impressive about them?

There was a personal investment to make the product great—not just for me, but for everybody that would use it. That strikes me as unique. They collaborated with me to make the app as good as it could be. They challenged my thought process, and that improved the final product.

Are there any areas they could improve?

I sometimes felt there were too many people in our meetings. That is both because those people are accruing paid hours, and I generally find it difficult to work with large groups. I would prefer to have smaller groups more often and instead save the larger team meetings for the major milestones.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    I thought they were expensive for what I asked them to do.
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Mobile App Dev for Annual Local Awards Ceremony

“They saved us a lot of time and money.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - May 2018
Project summary: 

Shockoe developed a mobile app for iOS and Android. Building the front- and backend from the ground up, the app accompanies a large award ceremony by functioning as the event program and guest contact list.

The Reviewer
 
11-50 Employees
 
Richmond, Virginia
Lindsay Money
Director of Programs, RVATECH
 
Verified
The Review
Feedback summary: 

Shockoe delivered a high-quality application that’s aesthetically pleasing and easy to use. Users appreciate the ability to navigate the event floor and find new contacts easily. Their team communicates frequently and provides regular updates. They’re flexible and open to last-minute changes.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of programs at RVATECH (Richmond Technology Council). We’re a chamber of commerce for the technology community in the greater Richmond area. Our organization holds roughly 50 events per year for our members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

With around 800 attendees each year, our annual awards gala is one of our most significant events. We’d usually print all the programs and event IDs, but that became costly in both materials and work hours when multiplied by 800. Being a tech council especially, we wanted to go as paperless as possible. Therefore, we reached out to Shockoe to create a mobile app that could function as the event’s program.

SOLUTION

What was the scope of their involvement?

Shockoe asked what exactly we were looking for, but we gave them creative freedom. Considering the event is so large, we just wanted an app that would enable guests to connect with each other as much as possible. They developed the app from scratch for both iOS and Android. We sent them our company’s color scheme and they handled the remaining frontend design work.

The finished product allows users to log-in and connects the app with their LinkedIn account to see a list of everyone attending the gala. The platform includes a list of company tables and their location within the venue. To facilitate this, I sent Shockoe a list of our registered guests, sponsors, and the table layout plan. We’re planning to have them develop a similar app for a large event we’re holding this October.

What is the team composition?

I worked directly with one of their partners and another resource. Other people worked on the project of course, but I’m not aware of how many.

How did you come to work with Shockoe?

They’re a local company that’s been involved with the council for a few years. Their CEO is an active member and the company even won an award a previous ceremony.

What is the status of this engagement?

This project took place from April–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They saved us a lot of time and money. The app was a success at the gala, so we plan to use their services in the near future. I’ve heard nothing but great things from the attendees. They loved the ability to connect with new people and can quickly look them up through the app.

How did Shockoe perform from a project management standpoint?

They were in touch with us constantly. Their team provided updates and utilized video conferences to walk us through each step of the process. Overall, it was a quick turnaround time.

What did you find most impressive about them?

Their ability to communicate is a distinguishing attribute as I was always able to reach them. They answered all of our questions and were ready to make changes at a moment’s notice.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Dairy Herd Health Tracking Tool

“Our partners and stakeholders called the app revolutionary, accessible, and expertly developed.”

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2016 - Mar. 2018
Project summary: 

Using Appcelerator, Shockoe helped develop an iOS and Android app to collect and share information on cows’ health within the dairy production industry. They also provided graphic design and UE services.

The Reviewer
 
5,001-10,000 Employees
 
Quebec, Canada
Knowledge Transfer Manager, University
 
Verified
The Review
Feedback summary: 

Shockoe’s app was praised as revolutionary and highly functioning by stakeholders and partners. Their thorough understanding of the project laid the foundation for an organized and collaborative development process. Aside from weekly meetings, their team was responsive to phone calls and emails.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the knowledge transfer manager of a university. I work with a veterinary medicine research group that was looking into a cow disease called bovine mastitis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shockoe?

We wanted to create a mobile application to facilitate the sharing of our findings to users, dairy producers, and veterinarians.

SOLUTION

What was the scope of their involvement?

Shockoe provided the additional expertise necessary to organize the project and help with its development. Their team created the structure of the app, then defined the steps needed to complete each element. They used Appcelerator to produce an iOS and Android version. The platform’s main functionality is a tool that allows users to enter data to be stored in a larger database shared with third-party partners. Shockoe also developed comprehensive and accessible graphs to be featured in the app. Users can access this information via multiple screens and use it to diagnose their cows and decide the best path for treatment.

What is the team composition?

We worked with a project manager, graphic designer, programmer, and three initial developers.

How did you come to work with Shockoe?

Following a referral, we considered their bid along with a few from other companies. Shockoe’s proposal included using the Appcelerator platform to develop the app, which we found very impressive. We brought them on based on their innovative approach to the project.

How much have you invested with them?

We spent $330,000 on this product.

What is the status of this engagement?

The project lasted from January 2016—March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partners and stakeholders found the app revolutionary, accessible, and expertly developed. We hope its user base continues to grow amongst the community of dairy producers.

Shockoe’s organized approach to the project was key to our success. They were not very familiar with cows’ health conditions, but were still able to quickly develop an understanding of our needs and efficiently conceive the necessary functionalities. The team consistently provided valuable suggestions to optimize the app’s user experience and graphic design elements.

How did Shockoe perform from a project management standpoint?

Their project management approach was orderly, yet driven. We discussed progress and updates at scheduled weekly meetings, but if we needed to reach them in the meantime, they were always responsive to phone calls and email.

What did you find most impressive about them?

I was most impressed by their ability to quickly and thoroughly understand our needs. This allowed us to swiftly move through the projects initial phases.

Are there any areas they could improve?

They could be more consistent with their billing methods. The gaps in between each bill varied for unclear reasons.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    It was a costly project, but we received what we asked for.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer