Shimshock Group

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

Yes. We saw a dramatic increase in the number of hits. I believe we were getting in the range of 300 to 400 hits a month on our old website. Our new website receives between 1,200 and 1,300 hits. That’s a very significant increase for us in terms of utilization. Not to mention the fact that the site looks fantastic now, and it’s entirely functional. We no longer have interoperability issues between our primary site and our system catalog. The functional enhancements have been wonderful, too. For instance, we can now embed YouTube clips into our primary homepage and input links to various microsites and related social media channels.

When working with Shimshock Group, is there anything you would consider unique or special about them compared to other vendors you’ve worked with in the past?

You know, most of my experience is with Shimshock, so it’s rather difficult to identify unique traits. I like the fact that they’re approachable. I receive great turnaround on project tasks. If we have questions, they respond quite promptly. They’re a real pleasure to work with, too. I feel like I can trust them, which is extremely important to our staff.

In retrospect, are there areas that you think they could improve upon, or are there things you’d do differently as the client before initiating this type of project?

From the client perspective, I think having a better idea of what we actually wanted when we started. I think that was a little hazy. We knew that we wanted a different website, but that’s so vague in actuality. We probably should have invested some more time contemplating what it was we wanted exactly. That would have made the process easier on our side because we’d have a clearer idea of what the final product would look like. The only thing that I’d have liked to see more of from their side is additional testing. They conducted some preliminary user testing, but most of our staff wasn’t involved, and since we’re the administrators and problem solvers for our end-users, it’d have been nice to be included more heavily in the testing process. But, that’s really the only critique I have.