B2B & B2C eCommerce focused agency.

Shero is a full service, value-based B2B and B2C eCommerce agency specializing in Magento, BigCommerce, and ShopifyPlus. Since its founding in Poughkeepsie NY in 2010, Shero has grown to become an industry leading eCommerce agency that caters to customers from all over the world. In 2015, Shero opened an office in Albania and in 2017 Shero opened an office in the United Kingdom.

At Shero, we only engage with customers where the value we create is greater than the price the customer pays. 

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2010
Show all +
Poughkeepsie, NY
headquarters
  • 668 Dutchess Turnpike, Suite 205, Poughkeepsie, NY 12603
    Poughkeepsie, NY 12603
    United States

Portfolio

Key clients: 

Primitives By Kathy

Beauty Plus Salon

Painful Pleasures

Reviews

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E-commerce Dev for Home Goods Manufacturing Co

“They're not doing it just for money. They've become a real partner to us.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2017 - Ongoing
Project summary: 

Shero Commerce redesigned the frontend and developed the new multi-store backend infrastructure for ten Magento websites. They also added Amazon extensions and connected Microsoft Dynamics GP to Magento.

The Reviewer
 
1-10 Employees
 
Baltimore, Maryland
Geoff Grammer
Director of E-commerce, JG Edelen Co., Inc.
 
Verified
The Review
Feedback summary: 

The shopping experience has become much easier and the in-house team is impressed with the capabilities of the multi-store Magento enterprise platform. Shero Commerce meets all needs, while their exceptional project management skills make them easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of e-commerce at JG Edelen Co., Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shero Commerce?

We had an outdated backend that was written in a language called ColdFusion and we wanted to transition into something that was more scalable and would evolve with us over the next couple of years.

SOLUTION

What was the scope of their involvement?

Shero Commerce did a complete frontend redesign for all ten of our websites and set up the backend infrastructure. We use Microsoft Dynamics Great Plains and they connected that to Magento, which helps us keep our inventory synced across all sales channels. In addition, they installed an Amazon extension and a few other custom extensions for our Magento store.

What is the team composition?

I've worked with our project manager, a frontend designer, and a customer success manager. I've also interacted with their accounting team.

How did you come to work with Shero Commerce?

I did a Google search looking for a Magento partner. We interviewed three companies and decided Shero Commerce was the best fit for us.

How much have you invested with them?

We've spent about $400,000 in total for the ten websites.

What is the status of this engagement?

We started working with them in December 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Shero Commerce essentially revolutionized our company, allowing us to do many things that we didn't think were possible. We've received incredible feedback from our internal team. Our customer service team is already using one of the extensions, which helps us streamline the checkout process. Our customers also find the shopping experience much easier.

How did Shero Commerce perform from a project management standpoint?

They have a very robust project management system and we've learned a lot from them. They're great communicators and meet their deadlines. We have a shared Slack channel, but they also use Jira and help desk service to manage the project.

What did you find most impressive about them?

They're not doing it just for money. They've become a real partner to us.

Are there any areas they could improve?

I don't think so.

Do you have any advice for potential customers?

Define your needs and your goals clearly from the beginning.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer