Market Research
$10,000 to $49,999
Apr. 2019 - June 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I think the communication between us was really good."

Aug 17, 2020

Co-Founder, Muffin Sisters Ltd

Kady Toure

Retail
London, England
1-10 Employees
Phone Interview
Verified

Sharpn Marketing assisted with lead generation and email marketing strategy for a children’s accessories company. They helped the client build their email subscriber list.

As a result of Sharpn Marketing’s work, the client’s email list grew from 3,000 subscribers to 60,000 subscribers in six months. The team was knowledgeable, communicative, and flexible which made them a great partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of Muffin Sisters Ltd. We create heritage style children’s accessories and nursery decor made of African fabrics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sharpn Marketing Inc.?

I really struggle with collecting emails and I was trying to build a subscriber base.

I asked them to help me with collecting emails and they found a way to create a program so that I could gain a lot of new subscribers to my email list.

SOLUTION

What was the scope of their involvement?

They created a giveaway which we did for eight months. It was like a lead generation giveaway where the people who wanted to take part in the giveaway had to provide us with their email address. We started from there, and in the first five to six months, I could see the increase in the emails in my email list.

What is the team composition?

I was in touch with one person from the company about the project.

How did you come to work with Sharpn Marketing Inc.?

A friend of mine recommended Sharpn Marketing and introduced me to the company.

How much have you invested in them?

I spent around £14,000 (approximately $18,500 USD).

What is the status of this engagement?

We started working with them from April 2019, and we wrapped up in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started doing this, I think I had 3,000 subscribers on my list and after six months, I had around 60,000 subscribers.

I wanted to have a really big email base because I am planning to do bigger things around Black Friday and Christmas. I now have around 140,000 emails on my list. I now have the base to do some email marketing for the two most important days of the year for sales. This is definitely going to help me a lot.

How did Sharpn Marketing Inc. perform from a project management standpoint?

I have the software for the emails so I can check daily how the email and subscriber list is growing.

They have the knowledge and told me what I was supposed to do step by step. I think the communication between us was really good. They could explain to me what I was supposed to do in detail and that was really helpful as well.

What did you find most impressive about them?

Their knowledge, great communication, and flexibility were impressive. They have a lot of knowledge when it comes to marketing and they put everything together and explained it all to me. The results show everything.

Are there any areas they could improve?

To be honest, I don’t think so. I didn’t have any issues during the project, and it was a really good experience.

Do you have any advice for potential customers?

Know what you want to achieve, and they will help you create the project and explain everything in detail. They will help you achieve their goals.

RATINGS

5.0

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