Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Budget control, time management, and problem solving are all areas in which ServUS Tech has shown proficiency. After we define all the details for a project, ServUS Tech has managed to stick to the plan, stay in the budget, and find solutions no matter the difficulty. ServUS Tech always steps up to the plate, which is one of the key qualities to have in this kind of supplier.
I have allowed some flexibility in meeting deadlines for longer projects, and they have always communicated on progress despite changing circumstances.
How did ServUS Tech perform from a project management standpoint?
The standard practice for offshore companies is that they work on our time. They remain available to us even when it is 10 PM where they are.
What did you find most impressive about ServUS Tech?
We have experience working with numerous outsourced companies, but ServUS Tech has stood out due to their English skills and communication. They are more dedicated to delivering an accurate result rather than simply finishing a project.
Are there any areas ServUS Tech could improve?
Quality assurance has been an area for improvement, but this seems to be an issue with many providers. QA requires a specific review process at all levels, including programming and UX. Sometimes this can alter the timeline, but especially with larger projects. If some pieces end up not being tested properly, the entire application becomes nonfunctional. All offshore companies should be more adamant and stringent with their own QA processes.
What tips or recommendations could you share that might increase the likelihood of success with ServUS Tech?
I worry about the quality I may get when offshoring due to past experience, but ServUS Tech has been outstanding.