Serpent Consulting Services Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I work for a federal election commission portfolio company that owns several portfolio companies. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

We were looking for a partner to help us develop a unique platform application for one of our ventures. We hired them for enterprise resource planning application design, development, and deployment of a fully unified single database application tracking every facet of our business.

What were your goals for this project?

We tasked SerpentCS Pvt. Ltd. with developing end-to-end automation. We did not want to work with any outside platform—we wanted to operate our entire business from one application. It would be an end-to-end platform for our urban pet resort business that utilizes the baseline Odoo application.

SOLUTION

How did you select this vendor?

Someone recommended them to us, but we interviewed several other companies. SerpentCS Pvt. Ltd. was the clear cut choice. After the completion of the first phase of the project, we were never in doubt of their abilities or service level.

Describe the project and the services they provided in detail.

The SerpentCS Pvt. Ltd. team worked with us to design, develop, and deploy a fully unified single database application tracking every facet of our business (e.g. accounting and payments, online hotel reservations, memberships, POS machines, and more).

What was the team composition?

We worked with Jay (Managing Director, SerpentCS Pvt. Ltd.), Arpan (ERP Consultant, SerpentCS Pvt. Ltd.), Maitree (Software Developer, SerpentCS Pvt. Ltd.) and Vimal (Software Developer, SerpentCS Pvt. Ltd.). They were phenomenal communicators. The specialists were great at developing, troubleshooting problems, finding solutions, building applications, and producing real, tangible results.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They helped us create a new user experience that wasn’t previously available in our industry space. We went from no automation to full automation. Now, we have full KPI control of our business, and we can track revenue from point of origin through its collection. We have been able to reallocate expenses to fully productive revenue generating functions. It hasn’t been short of a phenomenal outcome, and it continues to improve.

How was project management arranged and how effective was it?

It was a great customer experience for us. We continue to work with them on an on-going basis, and they are part of our overall plan for our company. Arpan led the team, and Maitree and Vimal managed development as well as backend server management. Jay stepped in to ensure that any major roadblock (which had nothing to do with SerpentCS Pvt. Ltd.) was resolved instantly.

What did you find most impressive about this company?

We were impressed by the results they generated. So many companies in software development consulting only want to bill hours and string you along. SerpentCS Pvt. Ltd. is the opposite of that—it was about the results instead of the billable hours. Our experience with them was buying results, not services, which is the highest compliment that one could give a business.

Are there any areas for improvement?

There is very little I could think of. I’m sure that as time progresses, they’ll find better ways to do things, but as of right now, there is nothing constructive I could add to their processes.

BACKGROUND

Please describe your company and your position there.

I'm the CEO at Remixcom. We create solutions for a variety of industries and activities using Odoo as the solution base.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

We’re creating a property management system localized in Argentina for a third-party client and hope to commercialize it as a SaaS solution. SerpentCS Pvt. Ltd. had already created a module that we wanted to integrate, so we approached them to support development.

What were your goals for this project?

We wanted to acquire their module, which would serve as a base for our localization function.

SOLUTION

How did you select this vendor?

They’d already published a property management system module on the Odoo app store, so we approached them to implement it.

Describe the project in detail.

We’re currently working to implement the module within our client’s real estate company to learn about the industry and develop a service strategy around our system. As we interact with the client and users, we write down the required documentation for SerpentCS Pvt. Ltd to develop the missing features.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re still in the early stage of implementation, but SerpentCS Pvt. Ltd has successfully adapted the module to our client’s system so far. We’ll continue to work with them to build further features.

How effective was the workflow between your team and theirs?

The team has adapted the module, and we’re making good progress with each client meeting.

What did you find most impressive about this company?

I’m impressed by the potential to scale their solution as a service.

Are there any areas for improvement?

They’re working on it now, but we’re looking to improve all aspects related to the localization and specialization of the solution.

BACKGROUND

Please describe your company and your position there.

I am the CTO of a development and integration technology consulting business. We design and develop software that is integrated with hardware, infrastructure, and communications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

We hired them to customize and integrate a new series of modules and add-ons for Odoo Enterprise ERP software.

What were your goals for this project?

Our goal was to make the ERP solution user-friendly for our local customers.

SOLUTION

How did you select this vendor?

We looked for experienced Odoo development teams. After asking how they would implement certain customizations, we decided that SerpentCS Pvt. Ltd. was the best option.

Can you go into detail about the services they provided and the scope of the project?

The solution was designed for a specific customer, but SerpentCS Pvt. Ltd. focused on general use cases. They provided software guidance, customization, and development as well as the deep integration of regional technologies for POS and taxes.

What was the team composition?

We worked with two full-time developers, one main developer, and a project leader.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve received inquiries from several companies that are interested in testing and buying our software.

How was project management arranged and how effective was it?

Since SerpentCS Pvt. Ltd. is in India and our business is in Panama, we had some difficulty with project management and could only meet for a limited time. Fortunately, we have experience working with other remote teams and using agile methodologies to facilitate communication.

What did you find most impressive about this company?

We were impressed with their passion and knowledge.

Are there any areas where they can improve?

They can still improve their use of communication technologies. We sometimes had issues with slow connection during meetings.

BACKGROUND

Please describe your company and your position there.

I’m the managing director of Mxgsoft Pte Ltd. We provide digital solutions and software to businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

We engaged SerpentCS Pvt. Ltd. on behalf of a third-party client. They wanted to create a custom security platform integrated with IoT devices; such a platform didn’t exist on the market.

What were your goals for this project?

We wanted to build a security platform on Odoo that could integrate with an Android application and beacon technology. The platform needed to help our client more efficiently manage a fully-fledged security operation from a single platform. Desired features included visitor management, incident management, patrol clocking, scheduling, checkpoint and site management, staff management and payroll, and reporting and analytics.

SOLUTION

How did you select this vendor?

We’ve worked with SerpentCS Pvt. Ltd. for many projects in the past; they have always delivered on projects that require heavy customization and integration.

Can you go into detail about the services they provided and the scope of the project?

We gathered requirements from our client and worked closely with SerpentCS Pvt. Ltd. to refine the user requirement specifications. We then built some mockups, wireframes, and workflows to ready the client to launch development. Once we received approval, SerpentCS Pvt. Ltd. began research for the mobile app integration with beacon technology as well as the module features requested in the scope. They produced a functional prototype for testing within two months; the QA, feedback, and fine-tuning lasted another two months.

What was the team composition?

We worked with a project manager who oversaw two backend developers, a tester, and an Android app developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Overall, SerpentCS Pvt. Ltd. provided a high-quality and creative solution to a challenging problem. Our client has been happy with the system so far even though it has not reached the market yet. During the promotion period, we received feedback from other potential clients who wanted to see additional features. Our original client wants to expand the project scope and further improve the system to fill the industry gap.

How was project management arranged and how effective was it?

We communicated through Skype, WhatsApp, and email. Documentation of changes and screenshots through WhatsApp allowed for speedy updates. The team demonstrated proficiency in English and were available in our time zone. They easily understood the scope and collaborated with us effectively.

What did you find most impressive about this company?

SerpentCS Pvt. Ltd. communicated promptly and dedicated themselves to the project. They demonstrated a penchant for problem-solving in figuring out how to make the platform user-friendly.

Are there any areas where they can improve?

We were very happy with the delivery, but in the future, we’d like an opportunity to allow the tester through the platform thoroughly before it reaches the feedback stage.

BACKGROUND

Please describe your company and your position there.

I’m the managing director of Outeku Business Services. Our company provides business and management consulting services to help organizations improve their performance and efficiency. With a staff of 20, we analyze businesses, create solutions, and help customers meet their goals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

My client needed to customize their Odoo-based property management system to better manage tower occupancy. Since it wasn’t a particularly big project, we hired SerpertCS Pvt. Ltd. to augment our local resources.

What were your goals for this project?

We wanted a module that would meet the unique needs of our client.

SOLUTION

How did you select this vendor?

I searched on the internet and visited their offices in India before deciding to work with them.

Can you go into detail about the services they provided and the scope of the project?

Initially, we met in India where we agreed upon a plan and scope. During the project, we defined the requirements while SerpentCS translated them into technical designs, customizing the base application as required. In addition to the new module, they delivered reports. The team tested the final product before releasing it for production.

What was the team composition?

SerpentCS assigned a team of developers who worked with me, a business analyst, and a trainer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Because the solution is based on Odoo 11, we now have a flexible solution that can meet changing requirements. It’s easy to use and very extensible.

How was project management arranged and how effective was it?

We jointly managed the project, and it worked out quite well. Every day, we held meetings over Skype; sometimes, we would have several meetings in a day. Their project team had a good grasp of business applications, so it was easy to get a lot of work done in a short timeframe.

What did you find most impressive about this company?

The team always delivered on time. In most cases, if we faced a challenge, they typically found a solution.

Are there any areas where they can improve?

The service was quite expensive.

BACKGROUND

Please describe your company and your position there.

I am the projects director for Global Precision Ltd, a global manufacturing resource network that provides manufacturing services to a broad range of market sectors and global original equipment manufacturers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

We hired SerpentCS to develop ERP and material requirements planning (MRP) systems for use in all areas of our business workflow, from inquiry to final invoicing. 

What were your goals for this project?

The goal was to develop and deploy systems that promoted greater consistency and quality of work across our global team.

SOLUTION

How did you select this vendor?

We ultimately chose this team because their extensive online media, ranging from YouTube videos to entire courses on Udemy. It gave us the confidence that they were familiar with all variables affecting functionality.

Describe the project in detail.

With development at our UK site complete, we have opened a secondary plant in China and initiated the first development phase of an MRP with completely different requirements. The new system will eventually implement full inventory management via barcode scanning and automated routing. We also have a long list of future developments designed to further improve our company’s efficiency.

To accommodate our different time zones and minimize downtime, SerpentCS arranged to work throughout the night at very specific hours. They are also available any time of day—even during their “off” time—to resolve issues that threaten our operations.

What was the team composition?

The team is very well structured. To meet our complex requirements, we were assigned a creative, cognizant, and highly technical developer along with a commercial account manager. These two individuals effectively served as our only two points of contact, which was useful and simple. The team also included a quality control department that worked in tandem with a debug team and several deployment specialists. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project has been a huge success. The systems approach and development work SerpentCS executed promotes a more uniform workflow and better accountability operations. 

By managing automated emails, production planning, inventory, and role assignments, the system reduces the time and resources required for documentation management while still allowing us to conduct daily operations in accordance with ISO 9001 regulations.

Though the project is ongoing, SerpentCS’ speed, reasonable cost, attention to detail, and personal attitude have already exceeded our expectations and facilitated new spheres of capability. Rather than forcing us to conform to their strategies, they adapted their methods to our existing protocols, which is beneficial to any company adopting new systems.

How effective was the workflow between your team and theirs?

We work very well together. I've most appreciated how they guide us through the process and best practices while remaining mindful of our business needs. Everyone’s role is clearly defined and utilized efficiently.

What did you find most impressive about this company?

They are impressive in nearly all areas. I know of no other company that rivals SerpentCS in technical knowledge or experience; they are consistently on the cutting edge. Their response time, problem solving, creativity, and technical ability are also exceptional.

Are there any areas for improvement?

I genuinely cannot think of anything at this time. Trying to invent any areas would be unfair.

BACKGROUND

Please describe your company and position.

I am the Director of Aditya Birla Group

Describe what your company does in a single sentence.

We are Big In Your Life. A journey like no other. Offering innovative products and services, reaching out to millions globally, adding value and adding purpose.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SerpentCS Pvt. Ltd. to accomplish?

• I hired SerpentCS Pvt. Ltd. to address the specific challenge of streamlining our ERP system at Aditya Birla Group. My primary goal was to enhance operational efficiency, data accuracy, and overall process optimization.

SOLUTION

How did you find SerpentCS Pvt. Ltd.?

• Online Search
• Referral
• Clutch Site

Why did you select SerpentCS Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from SerpentCS Pvt. Ltd. were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included a detailed analysis of our existing processes, customization of the ERP system to match our specific requirements, seamless integration of various modules, data migration, and staff training. The key deliverables were a fully customized ERP system that catered to our business needs, improved data reporting capabilities, and a more user-friendly interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a significant reduction in manual data entry errors, leading to improved data accuracy by 25%. Operational efficiency improved by 30%, as processes were now streamlined and automated. Additionally, there was a 20% reduction in response time for customer inquiries due to the enhanced reporting capabilities of the new ERP system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SerpentCS Pvt. Ltd. consistently delivered items on time and was highly responsive to our needs. Their communication was proactive, ensuring that we were always aware of the project's progress. This greatly contributed to a smooth implementation process.

What was your primary form of communication with SerpentCS Pvt. Ltd.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about SerpentCS Pvt. Ltd. was their deep understanding of our industry and business processes. This enabled them to provide tailor-made solutions that aligned perfectly with our requirements. Their commitment to delivering a solution that truly addressed our pain points was impressive and greatly appreciated.

Are there any areas for improvement or something SerpentCS Pvt. Ltd. could have done differently?

While the overall experience was highly positive, there is always room for improvement. Perhaps SerpentCS Pvt. Ltd. could enhance their post-implementation support.

BACKGROUND

Please describe your company and your position there.

Company deal with Serpent for Software Product and IT Consulting Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

Many Open Source Products.

What were your goals for this project?

Automate the Workflow Reduce the Time Increased the ROI

SOLUTION

How did you select this vendor?

Website Research and Heard from Online Articles.

Describe the project in detail.

All the ERP Modules developed in Detailed and Useful Manner.

What was the team composition?

3-5 Members

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Good Results, Good ROI and Good References.

How effective was the workflow between your team and theirs?

Over Expected.

What did you find most impressive about this company?

Strive to Perfection. They were committed and delivered results.

Are there any areas for improvement?

They can Add variety of more products like - Dental Clinic Management - Real Estate Management - v13 Products

BACKGROUND

Please describe your company and your position there.

I work as a software developer / system specialist in Oy Tawasta OS Technologies Ltd. Our company is a small with under 10 employees. We customize open source products (Magento, Odoo, Joomla) to our customers needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

Our company bought a module to Odoo from SerpentCs Pvt. Ltd. which handles Microsoft SSO to Odoo.

What were your goals for this project?

We wanted to offer a Microsoft SSO to our customers which we will use for ADFS integrations mainly.

SOLUTION

How did you select this vendor?

We searched for a solution in web to find a module that does SSO with Microsoft in Odoo and this module came up.

Describe the project in detail.

Once we purchased the product we had issues at first when testing the module. However this was because we didn't use the oauth provider that this module created automatically, which was needed here. Fortunately Mustansir from SerpentCS guided me throughout this issue which was quickly resolved.

What was the team composition?

We worked with Mustansir from SerpentCS.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This module does exactly what we want. The issue was resolved. 

How effective was the workflow between your team and theirs?

The communication between us and SerpentCS was very good.

What did you find most impressive about this company?

We were happy with the support we got.

Are there any areas for improvement?

Feature wise it would be great if the module would enable mapping the attributes retrieved from the Microsoft to fields found from Odoo user (res.users). This would be great for us and would make it easier to start using this module.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of OPENSOLUTION. We’re a Monaco-based IT consulting office. We provide clients with customized solutions with Odoo technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SerpentCS Pvt. Ltd.?

We needed assistance from developers with experience using Odoo.

What were your goals for this project?

Our main goal was to complete the project for our client.

SOLUTION

How did you select this vendor?

We found them through an internet search.

Can you go into detail about the services they provided and the scope of the project?

Our client provides electricity installations and network maintenance services. SerpentCS Pvt. Ltd. developed a solution to improve their technician tracking efforts.

What was the team composition?

They provided a project manager and a developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We appreciate the quality of their work.

How was project management arranged and how effective was it?

We had some issues due to the time difference, but their team remained flexible and available. Overall, it worked well.

What did you find most impressive about this company?

I’m impressed with the skill of their developers.

Are there any areas where they can improve?

No, I can’t think of anything.