Can you share any outcomes from the project that demonstrate progress or success?
The project has been a huge success. The systems approach and development work SerpentCS executed promotes a more uniform workflow and better accountability operations.
By managing automated emails, production planning, inventory, and role assignments, the system reduces the time and resources required for documentation management while still allowing us to conduct daily operations in accordance with ISO 9001 regulations.
Though the project is ongoing, SerpentCS’ speed, reasonable cost, attention to detail, and personal attitude have already exceeded our expectations and facilitated new spheres of capability. Rather than forcing us to conform to their strategies, they adapted their methods to our existing protocols, which is beneficial to any company adopting new systems.
How effective was the workflow between your team and theirs?
We work very well together. I've most appreciated how they guide us through the process and best practices while remaining mindful of our business needs. Everyone’s role is clearly defined and utilized efficiently.
What did you find most impressive about this company?
They are impressive in nearly all areas. I know of no other company that rivals SerpentCS in technical knowledge or experience; they are consistently on the cutting edge. Their response time, problem solving, creativity, and technical ability are also exceptional.
Are there any areas for improvement?
I genuinely cannot think of anything at this time. Trying to invent any areas would be unfair.
Although the project is still early in its inception, SerpentCS Pvt. Ltd. has successfully adapted their module to the system so far. Initial results are promising, and the solution shows potential for large-scale commercialization.