SEO for Outdoor Retail Company
- Search Engine Optimization
- Less than $10,000
- Aug. - Dec. 2024
- Quality
- 0.5
- Schedule
- 0.5
- Cost
- 1.0
- Willing to Refer
- 1.0
"Poor communication and service."
- Utilities
- Leicester, North Carolina
- 1-10 Employees
- Online Review
- Verified
SEO Results Pro was hired by an outdoor furnace company for SEO services. The team was responsible for keyword research, content creation, and backlink building, among other tasks.
SEO Results Pro failed to deliver the promised content and backlinks. The client was unhappy with the results and the team's poor communication. The client had to do a chargeback and was eventually refunded. The client also noted that the website was faster due to the team's work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of WNC Stoves
Describe what your company does in a single sentence.
We sell outdoor woood furnaces and boilers
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SEO Results Pro to accomplish?
- Raise searches on my website
- Get more Customers
- Get more sales
SOLUTION
How did you find SEO Results Pro?
Online Search
Why did you select SEO Results Pro over others?
Owner's promise
How many teammates from SEO Results Pro were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I was hesitant to sign up and spend almost $2500.00 but the owner wrote the following.
On 9/17/2024 11:04 AM, Jason Sanchez wrote:
"As for the results, you can expect them to be as per your standards and nothing short of it. This is exactly why we are offering 100% MONEY BACK GUARANTEE to our clients for their satisfaction. If you're not happy with the results all you have to do is to simply email us and ask for your money back."
On 9/17/2024 3:43 PM, Jason sanchez also wrote:
I got one word for you "BASECAMP" . Everything is documented there and if for any reason if we are at fault, we compensate our clients and retain them by showing goodwill gesture on our seriousness and professionalism.
I was never compensated for any of the missteps and problems nor for not getting things done as promised.
As shown on their website for seoresultspro.../best-seo-services-provider/, I was supposed to get 6 Articles, 6 Blogs and 2 Press Releases EVERY MONTH and now they are rushing at almost the end of the third month (Three Months PAID IN ADVANCE) and all that has been accomplished is a tune-up and keyword research and that is only up to 45 out of 55 keywords at this point.
They want to be paid for ANOTHER 3 months now! WHAT? Are they kidding?
It was so bad in the beginning, weioth Desmond, that the owner (Jason) assigned a new senior project manager.
On 10/11/2024 2:18 PM, Jason sanchez wrote:
have assigned a new senior project manager on your deliverables
I was supposed to get all the following; most of it every month:
Keyword Research
• 35 - 55 Keywords (45 done)
Content (SEO tuneup done)
• 6 Articles (400 words) One MIGHT have been done but they will not tell me where is was posted! I have asked for this over and over.
• 6 Blogs (500 words) - None done/posted
• 2 Press Release - None done that I have been told about
• 01 Guest Blog DA30+ (1000 Words) Never saw one
Backlinks - Never saw ANY that were supposed to include:
• 35 Submissions
• 35 Classifieds
• 35 Community Participation
• 35 Business Profiles
Not done that I know of because I have not been getting monthly reports
35 Submissions None done that I know of because, again, I have not been getting monthly reports
Value-Added Services
• Persuasive SEO Copywriting
• Impactful Blogs & Articles
• Full-funnel ROI tracking
• Impressive SEO Landing Pages (None ever done)
• Appropriate Internal Linking
• Marketing and sales data unification
• Relevant Redirects
• Active Citation Management
Website
• NLP Audit
• Meta Tags Creation
• Web Content Optimization
• Keyword Optimization
• Anchor Text Optimization
• Landing Page Optimization
• Call to Actions
• Website Speed Optimization (Done)
• Image Optimization
• Mobile Optimization
REMINDER: On 9/17/2024 11:04 AM, the owner, Jason Sanchez wrote:
"As for the results, you can expect them to be as per your standards and nothing short of it. This is exactly why we are offering 100% MONEY BACK GUARANTEE to our clients for their satisfaction. If you're not happy with the results all you have to do is to simply email us and ask for your money back."
I emailed Jason multiple times about the lack of performance and a refund from 12/11 – 12/18 and now he is just ignoring me.
On 12/11/2024 5:52 PM, Ben wrote:
I am quite disturbed because WORSE than the other [bad] review I asked about on 9/17, it is just a few days shy of THREE MONTHS with no blog uploaded, no articles (maybe one?) and no Press Release that I know of!
Based on what the owner wrote (above) it has to be done to MY standards and satisfaction and "nothing short of it". I am not being way out there and unrealistic; I just want what was promised and very, VERY little has been done - not even ONE month's worth, in my opinion.
November 2024: it is the END of the third month when virtually all that was promised SHOULD have been done.
I filed a charge-back with Citibank and they gave him THREE MONTHS to response, which he did at that last moment.
The long story/short version is that they did finally agree with me and I got my money back but do you want that grief?
I still do not have copies of the website changes which I SHOULD have gotten every month!
I OFFERED TO PAY HIM for the files because I cannot make even one change without losing the "tune-up" and header changes that they did. I GOT NO REPLY
RUN! DON'T WALK. RUN AS FAST AS YOU CAN!!
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
A faster wesbite but none of the mat promises like:
• 6 Articles (400 words) One MIGHT have been done but they will not tell me where is was posted! I have asked for this over and over.
• 6 Blogs (500 words) - None done/posted
• 2 Press Release - None done that I have been told about
• 01 Guest Blog DA30+ (1000 Words) Never saw one
Backlinks - Never saw ANY that were supposed to include:
• 35 Submissions
• 35 Classifieds
• 35 Community Participation
• 35 Business Profiles
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Not good! Poor communication and service. I finally had to do a chargeback
What was your primary form of communication with SEO Results Pro?
Email or Messaging App
What did you find most impressive or unique about this company?
Nothing now
Are there any areas for improvement or something SEO Results Pro could have done differently?
THey could have give me 6 Articles (400 words) One MIGHT have been done but they will not tell me where is was posted! I have asked for this over and over.
• 6 Blogs (500 words) - None done/posted
• 2 Press Release - None done that I have been told about
• 01 Guest Blog DA30+ (1000 Words) Never saw one
Backlinks - Never saw ANY that were supposed to include:
• 35 Submissions
• 35 Classifieds
• 35 Community Participation
• 35 Business Profiles
RATINGS
-
Quality
0.5Service & Deliverables
"Did not increase searches on my website"
-
Schedule
0.5On time / deadlines
"Did not meet most any deadlines!"
-
Cost
1.0Value / within estimates
"Did not get what I was promised"
-
Willing to Refer
1.0NPS
"I don't want them to lose money too
