SEO American

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of a digital marketing and web development firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO American?

We needed content development and graphic design.

SOLUTION

What was the scope of their involvement?

SEO American developed our website and they’ve helped us with digital marketing and keyword research. They worked based on our requirements, and also suggested some web services.

The site was built on WordPress, with custom PHP coding. They’ve delivered the three main screens of the site and they’re working on other pages. We can view site leads through a backend panel.

They’ve delivered the development part, and they’re working on digital marketing now.

What is the team composition?

I’ve seen 3–4 other people added to the emails, but I was mainly in contact with their project manager. We also talked to the owner during the initial scope discussions.

How did you come to work with SEO American?

We found 4–5 companies online, and sent RFPs to each of them. We chose SEO American after discussions with each candidate. We were attracted by how they discussed the whole development lifecycle.

How much have you invested with them?

SEO American initially quoted us around $10,000. They’ve delivered the first phase, and the cost so far has been $6,300.

What is the status of this engagement?

We started working with them in April 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The outcome was awesome and we were happy to work with them. We haven’t finished the work, but our goals have been fulfilled so far, and it compares very well to our previous website.

The site is working well, and I haven’t found a single glitch so far. There’s still testing going on, but our experiences so far have been good. Our visibility on Google has been improving.

How did SEO American perform from a project management standpoint?

Their project manager gave me a checkmark for our timeline, where I could tick the work that had been done. Based on that, I would say they met all the timelines they gave us. The overall experience so far, from UI/UX design to development, has been good. We communicated via email, Skype calls, and Trello.

Their developers had some language barriers, but they managed to deliver the project to our expectations. We were very satisfied.

What did you find most impressive about them?

My team and I are very happy. SEO American had much more reasonable prices than the other companies we looked at, and they delivered ahead of the deadline, within 25 days instead of 30.

Are there any areas they could improve?

I normally only talked to the project manager, but they also involved the developers in some calls. They’re genuinely genius in terms of coding. However, there was a bit of a barrier language-wise. They would write everything perfectly, but the issue was speaking.

Do you have any advice for future clients of theirs?

I’ve had a good experience so far, and I’d definitely refer them to others. There can be a language barrier when working between two different locations, but our outcome has been awesome so far. They’re not just good, they’re the best. Any minor issues were compensated by the outcome.