What evidence can you share that demonstrates the impact of the engagement?
The website is very good. They completed it in a reasonable timeframe, and the design was very well orchestrated. The chatbot ensures that our bounce rate is low. Also, by tailoring social media posts, they target influencers and groups, and we’ve seen a lot of positive results from that.
Users often comment on how easy the website is to use. They appreciate the customer service. A lot of backend issues arise with Checkfront, but Semgeeks does a great job of getting around those; their webmaster comes up with creative solutions.
How did Semgeeks perform from a project management standpoint?
I’ve worked with several other marketing and PR teams, and I’ve never had a liaison as intuitive, knowledgeable, and organized as Olivia. She oversees initiatives from creation to implementation to tracking the results. She’s one of the best professionals I’ve had the pleasure of working with.
The team is readily available and accommodating of last-minute needs. They work with us to change initiatives or provide recommendations if certain plans aren’t going as intended. We communicate via email and weekly calls.
What did you find most impressive about them?
They maintain a “the client is always right” mentality. They’ve never been combative; even when we express our opinions, they’re respectful and work with us to solve problems. When you give them a website initiative, they follow up and work with other parties to complete it.
Are there any areas they could improve?
No, they do a really good job with everything.
Any advice for potential customers?
Be ready for a partner that can take pretty much any marketing function and come up with a solution, while being attentive and organized along the way.