Semaphore

BACKGROUND

Please describe your company and your position there.

I’m the director of an e-commerce retailer for the IT hardware industry. We have several e-commerce websites connected to our warehouse network in Singapore.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Semaphore?

We managed and updated our systems manually, which created a slow and error-ridden process. Multiple website sales created further inaccuracies with inventory numbers and management. Our team hired Semaphore to develop a single portal for our ERP SAP system.

What were your goals for this project?

We wanted a web management portal to connect several sites API and concurrently sync all inventory data without delay.

SOLUTION

How did you select this vendor?

We have done projects with several other partners. Semaphore promised to look at the demo and then process payments in installments, which showcased their confidence and determination to complete the project.

Describe the project and the services they provided in detail.

Semaphore designed, developed, configured, and launched a new backend for the management system. The solution enabled us to sync and update data within the ERP SAP system. These updates reflected amended prices per site based on commission and shipping charges. The system interacted with our e-commerce portals for four international platforms.

What was the team composition?

The team comprised five people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Total errors on pricing, stock, brand names, and models have reduced by over 90%. The solution created value for our company because it enabled us to keep pace with demand. We were able to streamline our team as we moved into a robotic development environment.

How was project management arranged and how effective was it?

Semaphore readily adapted to changes within the scope and achieved excellence. The team’s project management skills distinguished them from other vendors. They regularly communicated updates and progress while working within specified timelines. Tools included a flowchart.

What did you find most impressive about this company?

The team was communicative and diligent.

Are there any areas for improvement?

No, the experience was smooth.

BACKGROUND

Please describe your company and your position there.

I’m the director of Zmart. We develop e-commerce websites using mainly Magento and Shopify.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Semaphore?

We needed to develop an extension.

What were your goals for this project?

We wanted to deliver innovative functionality to our clients.

SOLUTION

How did you select this vendor?

We’ve worked with them on multiple projects since 2015.

Describe the project and the services they provided in detail.

They developed an e-commerce extension with shipping-specific functionalities.

What was the team composition?

They assigned us a four-person team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They delivered the solution on time. There were a few bugs, but they were resolved immediately.

How was project management arranged and how effective was it?

They went through a robust planning process to ensure a great conclusion.

What did you find most impressive about this company?

They were very understanding and managed the time difference well.

Are there any areas for improvement?

No, not that I saw.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of BYTEFOREST.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Semaphore?

We needed a website developed.

What were your goals for this project?

Semaphore needed to build a high-quality site quickly.

SOLUTION

How did you select this vendor?

We did a Google search.

Describe the project and the services they provided in detail.

They provided on-demand web development services.

What was the team composition?

The team size fluctuated based on our requests.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was successful and the team met our goals.

How was project management arranged and how effective was it?

They were effective and professional.

What did you find most impressive about this company?

The team was committed to success.

Are there any areas for improvement?

They could expand their range of language skills for international clients.

BACKGROUND

Please describe your company and your position there.

I’m the lead programmer of a youth media company based in Nairobi.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Semaphore?

We needed to digitize a collection of over 100 comic book chapters.

What were your goals for this project?

We wanted to move away from analog comics and enable our audience to view their favorite comics on smartphones.

SOLUTION

Describe the project in detail.

They created an Android application that allowed us to put our comics in the hands of young people. Aside from development, they sharpened our scope and provided technological guidance that helped us go to market faster, and with a more favorable budget.

What was the team composition?

They assigned a project manager (PM) to us within 24 hours of signing the contract. This person coordinated among the design and UX team, as well as the backend and mobile engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app was downloaded three thousand times in the first three months it was live.

How effective was the workflow between your team and theirs?

The PM was quite effective at communicating any updates or issues and facilitating signoffs.

What did you find most impressive about this company?

They designed and produced a world-class product at a competitive budget.

Are there any areas for improvement?

No, nothing comes to mind.