SELK

BACKGROUND

Please describe your company and your position there.

I am the Director of IT Special Projects. I lead enterprise deployments and implement minimum viable product (MVP) while ensuring the clients are well versed with these newly released products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SELK, and what were your goals?

We have a bespoke website that holds a database with archived contents dating back to the early 1900. Since we are the central repository for a lot of data we had very minimal flexibility. We could not afford to lose access to our data even for a short period. To add to it, we were faced with a multitude of evolving requirements. The project had six major goals:

1. Capitalize on the new business opportunity.
2. Integrate existing services with newer ones.
3. Deliver the project with zero service disruptions while ensuring strict timeframes/ budgets.
4. Capture new demographics.
5. Increase traffic to our website.
6. Bring in additional revenue.

SOLUTION

How did you select this vendor and what were the deciding factors?

None of the third party vendors were able to effectively resolve our issues. It has been a bottleneck for quite some time. We were looking for a vendor with an in-depth Drupal web development experience and someone who could handle extremely complex system architecture. And lastly, as with most projects, project cost and timelines were extremely important.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project steps:

• Kickoff Meeting
• End-to-end Project discovery
• Establish clear goals for the project
• Setting expectations
• Realistic Project Plan with deadlines and Timelines
• Outline potential risks
• Meetings planning and finalization
• Feedback and reporting Tangible and intangible

Key deliverables:

• System design
• Time tracking report
• Budget report
• Progress feedback
• Bug report
• Final design
• Optimized user journey
• Final Live product

Technologies used:

• Drupal • Custome Servers
• Drupal Module development
• Git Hub • Mysql
• php
• HTML/ CSS
• Core API's
• Bespoke ECommerce technologies
• Multiple Data Migration technologies
• Jira

How many people from the vendor's team worked with you, and what were their positions?

Total team members: 11 Project Manager, Drupal development team, Full Stack developers, Business Analyst, QA Analyst, CI/CD team, Functional Lead, DB team and Scrum master.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to leverage the new business opportunity and scaled our business model. All existing modules were integrated together leading to a unified customer experience. We also increased traffic to our website by 50% more and were able to capture newer demographics audiences.

Describe their project management style, including communication tools and timeliness.

• Daily updates via Jira
• Weekly Scrum meetings
• Clear and Constant feedback loop
• Product release meetings
• Internal Demos
• Periodic Soft Launches

What did you find most impressive or unique about this company?

• Accountability
• Ease of communication
• Open and direct issue resolution
• Project expertise
• Regulatory and ethical compliance
• Culture Fit
• We're also impressed with their proactive attitude towards continuous improvement.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything.