Segue Interactive

BACKGROUND

Please describe your company and your position there.

I am a co-founder and director of a fintech company with operations in Kenya & Uganda.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

We hired Segue Interactive to design and develop an MVP for a Savings and Credit Co-Operative Society (SACCO) / Group Savings mobile app aimed to serve the population with low internet penetration and low financial provision.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had already worked on an Agritech Mobile App in late 2019. So we already had some experience working with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings within a week, then created a wireframe prototype then moved on to development.

Key Deliverable: They delivered the first sprint in two weeks and were we able to demonstrate an MVP to the stakeholders and got feedback to improve on it.

Technologies: We used android studio, Java, MVVM, Persistent storage, and Push Notifications.

How many resources from the vendor's team worked with you, and what were their positions?

We work with 2 people from the Segue Interactive Team, an android developer and UI/UX Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Right now we have 5 SACCOs each with 100-1000 SACCOs and 50 other traditional saving groups. And it's been approximately 1.5 years since we acquired our first customers. It’s been a long since we had any technical problem, and when we did, their team was always willing to spend a week to anchor the product to the right trajectory.

Describe their project management style, including communication tools and timeliness.

Most of the communication was done over slack and WhatsApp. We met on a zoom call once a week for progress check in.

What did you find most impressive or unique about this company?

They were more than willing to iterate the UI a couple of times to get it to work well with end users.

Are there any areas for improvement or something they could have done differently?

There weren’t any standout weaknesses, however, there can always be room for improvement in each engagement and when we developed the app in 2020-2021 they did not have a dedicated project manager on the team. I would recommend they have one on their next project.

BACKGROUND

Please describe your company and your position there.

I am the Director of LWG Technologies LTD and also Head of Development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

I needed their expertise in mobile app development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Segue Interactive by their previous client and asked them for their app and design portfolio. Laster we decided to go with them after a competitive review between 5 agencies

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I’ve initially discussed my project goals with the Segue Interactive team, and they’ve asked industry-related questions to understand the core of our product and the complexities of the child welfare system. Upon completing this stage, they’ve launched the development process, ensuring that the platform is iOS- and Android-friendly. We’ve recently launched the platform, and upon its go-live, we’ve identified areas for improvement. They’re currently working on accomplishing the updates, and we’ve scheduled the app’s relaunch soon.

How many resources from the vendor's team worked with you, and what were their positions?

I work with about 4 resources from Segue Interactive, with their project manager as my main point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Segue Interactive was able to deliver an MVP in 3 months as they had promised. Though we haven’t gone fully in the market yet, so there are no quantifiable metrics to share at this point. From our perspective, Segue Interactive has cooperated well with our team to address technical issues and implement changes to improve the efficacy of our platform. Upon our launch, we plan to gauge their team’s performance through the user feedback and the number of downloads we’ll secure.

Describe their project management style, including communication tools and timeliness.

We mainly communicate via email, phone calls, and Zoom meetings. Segue Interactive has phenomenal project management skills — they’re always willing to accommodate our queries and concerns.

What did you find most impressive or unique about this company?

I find the entire culture of their organization impressive. They’re product-oriented people; they don’t just develop software, they think about what they’re building while trying to understand our business. They’re partners that truly want to make sure our product was successful.

Are there any areas for improvement or something they could have done differently?

There are always little things to improve on, but overall, I’m very satisfied.

BACKGROUND

Please describe your company and your position there.

I am a founder and Director of a digital agency based in Kenya. Our business has about 6 full-time employees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

We hired them to build an android and iOS app on behalf of our client Riara University.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them via google search, and they were among the vendors I shortlisted based on the working history and portfolio, then after interviewing 5 companies I finalized Segue Interactive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial discovery meeting to discuss the MVP features of the app. Then we provided a design guideline. We decided to do the apps in Native Technologies Java for android and Swift for iOS

How many resources from the vendor's team worked with you, and what were their positions?

Their team consists of 6 individuals. An account manager who was communicating everything to us. A project manager who tracked the progress, 2 mobile developers and 2 web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within one month of launch, we had onboarded 1000 teachers across Kenya. Most of them loved using The Riara TPD app and we rated 5 stars on google

Describe their project management style, including communication tools and timeliness.

The project manager was easy to get to even on a weekend. We communicated mostly through Slack, Zoom, and Whatsapp sometimes. Meetings were uniformly done every week to check the progress unless there were other issues to discuss in between.

What did you find most impressive or unique about this company?

Their knowledge about UX/UI was appealing and we were satisfied by their active communication throughout the project.

Are there any areas for improvement or something they could have done differently?

Defining the agenda of every meeting could be of much help in swift delivery of a project of this kind.

BACKGROUND

Please describe your company and your position there.

I am the CTO at an e-commerce startup with operations in Somalia. We have nine employees in our Mogadishu, Somalia Office. I'm also a product development manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive?

We needed to develop a quality mobile e-commerce application working in the Somali context and we approached Segue Interactive Limited for its development. We knew they would deliver since we had worked with them on a couple of projects before.

What were your goals for this project?

We needed a custom e-commerce website, iOS, and Android applications. As a startup, we wanted an MVP in 4 weeks in order to hit the market early.

SOLUTION

How did you select Segue Interactive?

One of our directors had worked with them on a Social Media app a year before and recommended Segue Interactive for their fast delivery and affordable project costs.

Describe the project in detail.

We received the first version of the Android app in a week and a half. Then iOS in the third week. We tested it and gave recommendations. The project was completed in five weeks.

What was the team composition?

Segue Interactive had a project manager who was reporting on the progress. They also had an iOS developer, an Android developer, a frontend developer, and a backend developer. Their team CTO was in product design.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On the first day, we received over 50 downloads where users were mostly happy about the app. We mostly got over 4.0 reviews and some good feedback which Segue Interactive is still working on around the clock. In our recent update, users are generally positive about our e-commerce platform.

How effective was the workflow between your team and theirs?

The project manager used to communicate to us with progress details at least thrice a week by phone or email. The communication was increased to daily when we were nearly launching. I was generally impressed by the team's timelines though the deadline was passed by 2 weeks.

What did you find most impressive about this company?

Their good communication, responsiveness, and delivery speed are appealing. We loved our collaboration on the project, especially with the product design guy. He recommended the best tips to make the app work better in Somalia.

Are there any areas for improvement?

They did everything okay but there is some need to improve the app to work well in the Somali context in terms of looking at the data faster.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and Co-founder of a FinTech Startup based in Nairobi, Kenya called Patika. Patika helps small businesses in Africa to track and collect revenue that is not paid upfront.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

We hired Segue Interactive to implement a new figma design on our mobile app in efforts to improve the user experience of our app before reapplying for Y-Combinator.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our co-founders had already been working with them on other mobile development projects since 2018. So we were already familiar with their capabilities.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After some feedback from users and some advice from the Y-Combinator panel, we decided on a new design and hired Segue Interactive to implement it on android and later on iOS.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people from the Segue Interactive Team, including Mungai (Co-Founder). He handled the UI/UX design and Quality Assurance tasks and offered inside knowledge of the android development space.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

deliverables? We had been rejected by Y-Combinator 2 times in the past 2 months but after the new design launch we passed the YC interview and became part of YC 2022 with $500k pre-seed funding. After a few months of growth Mungai is still available to jump on a call and recommend measuring and scaling strategies.

Describe their project management style, including communication tools and timeliness.

We communicated over email, whatsapp and iMessages. We also jumped on a google meet and even met on physical discussion.

What did you find most impressive or unique about this company?

Their UX design approach and delivery speed were impressive.

Are there any areas for improvement or something they could have done differently?

I liked how much they enjoyed working on our project. I encourage them to continue working and supporting early stage startups.

BACKGROUND

Please describe your company and your position there.

I'm the IT Manager at Checkups Medical Hub. We have 4 branches across East Africa.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

We had serious problems in our logistics department including:

• Lack of visibility & coordination between the dispatcher, rider & customer.
• High cost of deliveries.
• Late & returned deliveries.
• Inadequate route planning.

We approached Segue Interactive Limited to help us solve the problems we were facing by creating a dispatch portal and a mobile app for our 50 riders.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Segue Interactive through a referral and vetted them amongst 3 other providers. This was a high-stake project and we were running out of time we asked them to come up with an MVP solution within a month.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a discovery workshop to go over the business challenges then came up with solutions. Segue Interactive presented UI/UX Designs for the desired platform after a week and development started. The Rider Mobile app was done in Java(Native Android) and The Dispatch system in Laravel PHP. Segue Interactive was available to come to our office. They have delivered the project within a month and a half, which gave us time to measure the outcomes and adjust.

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the team; a project manager, a mobile developer, a backend developer and a QA Analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the logistics platform within 2 months. We have seen an 85%(35 mins) decrease in Turn Around Time per order, 60% Increase in daily completed orders and the logistics department has become more transparent.

Describe their project management style, including communication tools and timeliness.

We were pleased by their project management style. We were communicating through slack, emails and WhatsApp sometimes. Backlogs were being logged on Jira. We also used Notion for notes.

What did you find most impressive or unique about this company?

We had direct access to the whole team and sometimes they agreed to come to our office 2 days a week to fine-tune some details with our internal team. This made it easier to communicate and find solutions together.

Are there any areas for improvement or something they could have done differently?

They are quite great. Over a year later we are still working together on system upgrades.

BACKGROUND

Please describe your company and your position there.

I’m the CTO at Vimbo Health. I oversee our design and development teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

Development for our iOS app

SOLUTION

How did you select this vendor and what were the deciding factors?

Segue Interactive was recommended to us by an aquiaintance

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Android: Segue Interactive have a strong understanding of both Android and iOS app. Given that we had a very complex Android app, they did a phenomenal job at translating it to iOS.

How many resources from the vendor's team worked with you, and what were their positions?

I interacted with their Project Manager, iOS/Android developer and UI/UX designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• The skeletal version of the app was completed in less than 3 weeks. This gave us time to structure the rollout of the refinements
• The app was satisfactorily completed in 3 months
• They availed their developers to assist us to fix bugs that appeared later
• They have been available to advise and help us with new features

Describe their project management style, including communication tools and timeliness.

- Very engaging and responsive on slack and whatsapp

What did you find most impressive or unique about this company?

I was really impressed with their versatility. Deep and broad knowledge of android, iOS and back-end (firebase) greatly sped up our development

Are there any areas for improvement or something they could have done differently?

While the team was knowledgeable, they were a bit spread thin on the QA side. However, they were very responsive whenever we pointed out bugs, so the experience was positive overall.

BACKGROUND

Please describe your company and your position there.

I am a Social Media Marketer for an online advertising company and apparently was the project manager in this project. At Tawaad we advertise products online for retailers in Africa.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Segue Interactive, and what were your goals?

We were looking forward to developing a user-centric e-commerce platform on a budget. We hired Segue Interactive to design and develop us a mobile and Web platform where customers can easily access the products we advertise online

SOLUTION

How did you select this vendor and what were the deciding factors?

Having searched online for reliable e-commerce mobile developers on a budget; with fail. A friend recommended Segue Interactive Limited as the best choice for designing and developing e-commerce apps.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held an initial meeting discovery meetings to clear out the requirements. After a few days they delivered a System Design Document and some Wireframes. After 5 weeks the team delivered the project

How many people from the vendor's team worked with you, and what were their positions?

There was a project manager that was communicating progress to us. There were 2 developers working on the mobile and Web App.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just launched and are in our marketing phase but the feedback from our users and the app store retention metrics indicate the short-term success of the e-commerce platform

Describe their project management style, including communication tools and timeliness.

We had daily update meetings with the project manager and weekly demos till completion. We used slack and emails to communicate with the dev team

What did you find most impressive or unique about this company?

They were great at designing and building e-commerce solutions.

Are there any areas for improvement or something they could have done differently?

We didn't encounter any major issues during development but I recommend having all requirements clear before commencing development with them.