SeeSaw Labs

BACKGROUND

Please describe your company and position.

I am the Executive of Greenfinch, Inc.

Describe what your company does in a single sentence.

Healthcare Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SeeSaw Labs to accomplish?

• Information Hierarchy Diagram: initial structure of the platform, organizing its content in a logical manner to support user navigation and task completion
• User Task Flow Diagrams: break down the step-by-step process users will follow to complete each predefined task, ensuring clear and efficient navigation
• Wireframes: visually represent the User Task Flow Diagrams on the platform’s interface, providing a blueprint for how the platform will support the identified tasks
• Prototypes: A clickable progression through sets of wireframe screens, enabling interactive visualization of the user workflows

SOLUTION

How did you find SeeSaw Labs?

• Referral
• Clutch Site

Why did you select SeeSaw Labs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SeeSaw Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team was responsible for information architecture, user prioritization, task identification, wireframe design, and creating a clickable prototype. They also conducted two feedback sessions and iterated the designs based on our input.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved several measurable outcomes that demonstrate significant progress and success. A user-centric platform design was developed by identifying and prioritizing key user types and their essential tasks, ensuring the design focused on high-impact workflows. The delivery of a detailed Information Hierarchy Diagram organized platform content logically, laying a strong foundation for a user-friendly experience. User Task Flow Diagrams were created for these key workflows, providing clear step-by-step processes that streamlined navigation and task completion.

A clickable prototype designed in Figma showcased the workflows, enabling stakeholders to visualize and interact with the proposed platform functionalities. Through two rounds of feedback sessions, iterative improvements were made to align the final design with stakeholder expectations. All deliverables were completed on time, demonstrating effective project management and commitment to the outlined schedule.

The prototype and accompanying screen recording provided a clear guide for stakeholders, enhancing their confidence and enabling them to present the concept to both internal and external audiences effectively. Additionally, the project was delivered within budget, achieving cost efficiency without compromising quality. The final recommendations for next steps positioned the client for seamless progression into the development phase, ensuring long-term value and success.

Their work provided a seamless foundation for the next phase, showcasing their expertise and commitment to excellence. Their ability to combine exceptional service with cost efficiency made the investment highly worthwhile.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management demonstrated by the team was highly effective and well-structured. They adhered to the agreed-upon timeline, delivering each milestone on or before the scheduled date. From the kickoff session to the final prototype delivery, the team showcased a clear understanding of priorities and managed the workflow efficiently. Their organization and proactive communication ensured that all tasks and deliverables were aligned with the project’s goals.

The team was highly responsive to our needs, conducting two feedback sessions where they listened carefully to our input and provided thoughtful adjustments to the designs. They were flexible in addressing additional clarifications and ensured that the final deliverables reflected our vision and expectations. Their ability to incorporate feedback while maintaining momentum on the project demonstrated excellent adaptability and a client-focused approach. Overall, their project management style contributed significantly to the project’s success.

Their efficient project management and clear communication ensured a smooth workflow and timely completion of all deliverables.

What was your primary form of communication with SeeSaw Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about the company was their exceptional ability to translate complex requirements into intuitive, user-friendly designs. Their meticulous attention to detail and commitment to understanding our specific needs resulted in a prototype that not only met but exceeded our expectations. This level of dedication and precision is a rare and invaluable quality in the industry.

Their professionalism, clear communication, and dedication to delivering exceptional results made the process seamless and enjoyable.

Are there any areas for improvement or something SeeSaw Labs could have done differently?

Nope, they're fantastic! SeeSaw Labs exceeded all expectations, delivering an outstanding experience from start to finish. Their ability to understand our vision and translate it into an intuitive, user-friendly prototype was nothing short of exceptional. The team demonstrated unparalleled professionalism, meeting every deadline with precision and maintaining clear, proactive communication throughout the project. Their expertise and commitment to excellence were evident in every detail, from the initial kickoff session to the final deliverables.

What truly set them apart was their ability to anticipate our needs and provide solutions that went beyond our initial requirements, showcasing their dedication to creating value for their clients. The result was a polished, innovative prototype that not only met but exceeded our goals. Working with SeeSaw Labs was a seamless and rewarding experience, and their exceptional performance left us completely satisfied with the outcome.

I would highly recommend SeeSaw Labs without hesitation. Their exceptional quality of work, professionalism, and ability to consistently deliver on time make them a standout choice for any project.