What evidence can you share that demonstrates the impact of the engagement?
With the new site for members, we’re able to capture levels of engagement in a way we never could before. We have over 500 registered nonprofit practitioners on the site, and the registration information has helped us see how well we’re reaching our intended audience.
How did SeeSaw Labs perform from a project management standpoint?
In the areas where they’ve had control over the full site-building process, they’ve been very strong on project management. There have been more challenges on projects where they play a more limited role and there are more stakeholders engaged, although it’s possible that some of that is due to our inexperience with these kinds of projects. That said, they’ve been incredibly responsive when we addressed those issues directly.
Aside from that, they’re good at clarifying what kind of information we need to provide and they give clear recommendations. They also address feedback and implement changes well. I also appreciate how available they are if I want a brainstorming partner or if we need to designate something as an urgent priority.
What did you find most impressive about them?
The level of support they provide us is reassuring since our staff isn’t very technical. We can trust them to turn out quality deliverables. They also respond quickly and cleanly to concerns.
Are there any areas they could improve?
We could have benefitted from some clearer explanation of technical services or terms since our staff isn’t familiar with the web development process. We didn’t know how to look for potential issues with the site plans, so a bit more preemptive feedback from them would have helped.
Do you have any advice for potential customers?
Make sure you have their CEO’s ear when you plan your project. He’s got a great eye for the big picture and can convey expectations well to his team so they’ve got the right technical skills to meet your needs.