What evidence can you share that demonstrates the impact of the engagement?
Our clients are our number one goal. We operate with the user in mind, not the developer, so when we see a bug, we stop in the middle of a technical process to fix it. The Sedente developers may have worked on a process like it before or not, or it could be the same executable or a different one. Regardless, they turn around and fix it without any issues.
We’ve also entered new security for our software (activation and downloads) and one-click installations and source safes/code repositories. We trust that they know exactly what they need to work efficiently, and it shows.
How did Sedente perform from a project management standpoint?
They’ve over-exceeded our expectations. In the development world, you’re never done building the code. It grows faster than the developers can perform, but Sedente has managed it well. Sometimes, they even work over the hours expected. We value that and tell them so. In fact, the reason we pulled Paul’s time back is that we advanced past his projects. And Sedente was fine with keeping him on standby.
What did you find most impressive about them?
They’re a critical asset to our company. Every time with think we’re giving them something a little too complex, they get it. Crispian’s, who’s still with us, has been learning quite a bit about petroleum engineering through his work with us.
They’ve been aces for us in that they care that we get what we’re paying for. They call us quite often to make sure we don’t need any additional assistance.
Are there any areas they could improve?
As one of the project technical managers, I don’t’ see how they’re being billed for hours they’re working on the weekend. I don’t know of an online portal for the info. I don’t think we need it, but I recently wondered if there was one that I didn’t know existed.
Do you have any advice for potential customers?
Make your requirements as technical as you want before you hire someone. It worked great for us, really narrowing down the search.