What evidence can you share that demonstrates the impact of the engagement?
The product is doing amazingly well. Customers find the product to be simple and easy to use. Most of our users are not tech-savvy, so it was important for the solution to be intuitive. From a management perspective, they assisted me in understanding their processes that didn’t come naturally. Our internal team was always excited to work with them.
How did Seb Azzo perform from a project management standpoint?
We have a Slack channel set up with them, so I can contact them at any time. Our teams are also in daily contact, often setting up phone calls for progress updates. Twice each month, I have a meeting with them to discuss future plans for the product. If we have any active development work, we meet over Google Hangouts or in-person to go over products and testing together. They’re located about five minutes away from us, so I could always get in contact with them. That was very helpful.
What did you find most impressive about them?
Because of the flexibility of their services and willingness to undertake a brand new product build, our partnership has been very exciting. We’ve worked with other development agencies in the past that stopped communicating with us after completing the work, but their team has stayed in touch.
They have the product’s best interests at heart, pushing it to make sure we’re getting a quality end result. If there’s anything that they think could be improved, they speak up and talk to us about it. That way, we can find a better solution together. The product wouldn’t be where it is without their help.
Are there any areas they could improve?
It may be beneficial to have more resources available throughout the project, but they’ve ramped up when we’ve needed it.
Do you have any advice for potential customers?
Have a structured plan ready, understanding what you want out of your solution. At the same time, listen to their advice because they know what they’re talking about. They may have a better way of approaching the project, so allow them to guide you sometimes. There’ve been many times that we’ve benefited from their advice.