What evidence can you share that demonstrates the impact of the engagement?
Vera does an extraordinary job with our website.
When we were designing our website she was able to quickly find an artist to produce a logo, which has since become one of the market’s most recognizable equine logos. It demonstrates to our clients who we are and what we do as a company.
The photographer she put us in touch with was also fantastic in producing a collection of different images that have received a lot of positive feedback. Our wholesaler customers commonly use the images to promote our products through their own websites.
Each redesign is met with very positive reviews from our clients. They highlight the ease and intuition of the user experience. Recently, the team helped guide us through the process of transitioning from strictly B2B to offering a retail component as well.
Also, Seattle Design Group has been very thorough in their QA practices.
How did Seattle Design Group perform from a project management standpoint?
Vera has been a great resource for our digital marketing strategist, and the two of them have been working together since the launch of our retail component. She guides our strategist through the backend processes of minor bug fixes and other edits. There are probably about 10 different tools at their disposal.
Whenever our hosting service experiences any issues, Vera is usually able to offer pragmatic solutions to get it running smoothly again. She’s usually able to accomplish this in an hour or two, which is valuable time in the e-commerce sphere. She understands the importance of quality assurance.
What did you find most impressive about them?
I was very impressed with my initial meetings with Vera. She displayed a sense of confidence and likeability in our first interview and answered my questions well. I immediately felt comfortable working with Seattle Design Group, and the engagement has worked out really well since.
Are there any areas she could improve?
It would be fantastic if she moved her office into our building. She’s very available whenever we need.
Do you have any advice for potential customers?
My advice is to come in with as much information as possible, because that allows you to develop a story rather than creating something from nothing.