What evidence can you share that demonstrates the impact of the engagement?
We don’t have any metrics yet since we haven’t launched it, but we’re very happy with the final product. We have done a lot of customer validation interviews and, without exception, people have been thrilled with the product, asking when they can use it and commenting on its look.
How did SeaLab LLC perform from a project management standpoint?
They were excellent about communicating and meeting our deadlines. We started using a project management suite to track all the deliverables, which would have been helpful to use earlier on in our engagement. However, once we switched to that tool instead of spreadsheets, everything was great and clear as day.
What did you find most impressive about them?
They were genuinely interested in what we were building, and they were committed to fulfilling our goals. They wouldn’t deliver something unless they were sure it’s what we wanted. We were basically driving the same car, so they always wanted to make sure we’d be happy with our destination in the end. They were dedicated to finding the best way to get us to our final product.
Are there any areas they could improve?
No, I can’t really think of anything. They had all the necessary documentation and legal paperwork ready to go when we started and adopted that project management tool, so everything was smooth.
Do you have any advice for potential customers?
Stay engaged and responsive during the process. Think of the SeaLab team as an extension of your own. If you aren't involved, and if you treat design projects like outsourcing, you will be the bottleneck in your own project. They are not the cheapest agency, but they will work extremely hard to meet your goals. If you’re looking to make the best of your investment, make sure you commit the time to them in addition to the dollars.