Scrum Digital Inc

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Nouveausurge Consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Scrum Digital Pvt Ltd?

We were assigned to establish a couple of complex apps for our client. It involved multiple integrations with third parties, so we needed help with that project.

The app provides all of the clinical services and bookings by patients and allows doctors to manage the calendar. We have multiple service providers that get access to the app, such as pathology labs, ambulance services, and pharmacies. There’s also a payment gateway integrated into the platform.

SOLUTION

What was the scope of their involvement?

We provided wireframes to Scrum to get started. They’ve developed native iOS and Android apps and a fully functional web portal for the healthcare vertical. They’ve also done the UI/UX design.

What is the team composition?

We’ve been working with up to five people, including a project manager and developers.

How did you come to work with Scrum Digital Pvt Ltd?

I knew one of the co-founders of Scrum Digital Pvt Ltd. I was looking for a solution, so I approached him with what I needed, and gave me an excellent framework to work upon.

How much have you invested with them?

We’ve spent $20,000.

What is the status of this engagement?

We started working together in November 2020 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve deployed the portal and the Android app last month while the iOS app is still in the testing phase. Our main achievement with the app was getting people to download and accept it. We also wanted the convenience for service providers so they would latch onto our platform. 

From both sides, the feedback has been amazing. We’ve gotten around 200 customers and 12 service providers on our platform within one month of launch. We’re now trying to expand it through marketing. 

How did Scrum Digital Pvt Ltd perform from a project management standpoint?

Initially, it took us some time to communicate properly with the team, but it has become easier over time with the project manager. In addition, we have an in-house project management tool, which is developed locally by our team, and we give them access to it. 

Although Scrum manages the project within the timelines, there have been a few delays.

What did you find most impressive about them?

The most impressive thing about Scrum is that they care about their customers’ needs. They have a good understanding of our final objective and comprehend what we want to achieve as a business.

Are there any areas they could improve?

The only thing Scrum should improve on is in the initial period. They establish very slim communication that needs to be improved to make the client more comfortable.

Any advice for potential customers?

Clear your doubts on either side and set your expectations. Communication is key to meet timelines and requirements.