Are you satisfied with their work?
We're satisfied with the work, and it's been successful so far. We've been on page 1 of Google for just about every major term related to what we do. I told them that if they got me onto page 1 of Google, that I would change my license plate to PG1GOOGLE. I've been driving around with that license plate for the last year.
Do you have any statistics or metrics to track improvement from the project?
I've probably been getting about 150 new patients a month. That’s a lot. This is from all around the world. We're at a point now where we can't keep up with the number of consult requests that are coming to the website. It's a good problem to have. It's obviously not just a Web design issue, but our success is helping people get pregnant. The exposure and their ability to handle it is a very complex challenge, but Scorpion is great.
I've been through other website companies prior to them. Scorpion is very well organized and very professional. There is never a problem they can't handle. When I went to them for the program for the questionnaire, [which was] highly complex, and they got it done. They’ve never been a problem, and they seem very responsive. They probably have a lot of clients like me. Generally, they make you feel like you're the only client. They get it done.
There is a project manager, somebody assigned to handle my account personally, and there's somebody supervising them who always gets in touch with me. Another person takes care of the pay-per-click campaign, another person for the Web design. They handle all that very well with individual subject matter experts driving each piece of the overall campaign.
Is there anything unique about Scorpion Design that really makes them stand out, compared to other companies?
I've dealt with other companies that don’t have design that’s as professional as Scorpion. I think the programming is key. Their programmers are excellent. To me, the website design and the programming stands out the most. Whatever they do with SEO, we've been on page 1 of Google for a long time, is clearly the goal since users have to find the site. First, you have to get them into your website, and then you have to sell them. So, you need the SEO part as well as the website design. Both of those have been optimal with Scorpion Design.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
The only problem I saw with them was that they were not really geared toward medical topics. They're mostly a legal-oriented firm. When I came in, medical was new to them, so I had to do a lot of the revision on the medical text, which you had to expect. I think that has improved in time. However, dealing with the very complex field of medicine, I would have to do that with anybody. They got it fairly quickly, and it got done.
I have a patient who sends in a questionnaire and will email me saying that there's a glitch, that the question is not working, or it's getting stuck on page three. I email the company, and they contact the patient. They fix the glitch, and it works.
It's just their knowledge of medicine, which you couldn’t expect anyway. They’ll try to write the text, which doesn’t always jive with what I need, and I have to rewrite it. I don't think anybody else could have done any better.