Global software development company crafting secure AI-enabled solutions.
As a top software development company, Scopic builds smart solutions by merging custom software development with AI innovation to fuel business growth.
With 20 years of experience in the market, we craft impact-driven, AI-enabled software solutions that help companies scale smarter, achieve measurable growth, and stay ahead in the modern business world. Our 250+ skilled professionals across 6 continents have delivered over 1000 successful projects to worldwide clients, earning us over 100 ⭐⭐⭐⭐⭐ reviews on platforms like Clutch, DesignRush, GoodFirms, Guru, and Google.
Our bespoke software development services and custom AI solutions push the limits of innovation.
We specialize in:
AI Development Solutions
Web, Mobile, and Desktop App Development
AWS Cloud Services
UX/UI Design and Prototyping
Dedicated Staff Augmentation
Cloud Architecture and Optimization
Why Partner with Scopic?
Expertise in diverse industries, from Healthcare, Education, Media & Entertainment, Real Estate, Manufacturing, Ecommerce, Blockchain and many more.
Global team with availability across time zones.
Competitive pricing without compromising quality.
Secure, HIPAA-compliant teams for healthcare projects.
SOC 2 Type I Certified highlighting our commitment to security, data protection and operational excellence.
Scopic offers competitive pricing with project costs ranging from $200 to over $1 million. Clients appreciate their flexibility, expertise, and value for money, often noting projects completed on time and within budget. Some reviews mention changes in pricing structures as a minor concern.
Several reviews highlight successful project outcomes, including increased user engagement, positive feedback from end-users, and achievement of business goals. These results underline Scopic’s effectiveness in delivering impactful solutions.
Professional and Skilled Team
The professionalism and skill level of Scopic’s team members are consistently praised. Clients note their technical competence, problem-solving abilities, and dedication to delivering high-quality work.
Improvements in Client Processes
Several clients mentioned that Scopic’s work led to improvements in their internal processes, such as better data management, streamlined operations, and more effective use of technology.
Cost-Effective Solutions
Many clients chose Scopic for their competitive pricing, which combined with high-quality deliverables, provided significant value. This cost-effectiveness has been a key factor in client satisfaction.
Issues with Project Delays
Some clients mentioned experiencing project delays, often due to changing requirements or the need for additional features. While Scopic generally managed these well, it suggests an area for potential improvement.
Strong Project Management
Numerous clients praised Scopic for their project management skills, noting effective communication, timely deliveries, and the ability to stay within budget. Tools like Jira, Teamwork, and regular virtual meetings were commonly used.
Scopic Software provided a five-person development team and a QA resource to lead the development efforts of a software application that evaluates and improves agent performance in contact centers.
The software product effectively launched in the market with much success. Project management was seamless thanks to their flexible team, which continues to provide ongoing support for upgrades and maintenance.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
ZOOM is a market leader in workforce optimization software. Our software helps contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies such as Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Scopic Software?
We hired them to develop the perfect software solution for the market with the goal of meeting client requirements.
SOLUTION
How did you select this vendor?
We communicated personally with different companies and selected the one that was most suitable for us.
Describe the project in detail.
ScoreCARD is a comprehensive, web-based contact center quality management application for evaluating and improving agent performance. ScoreCARD supplies contact center analysis that identifies agent strengths and weaknesses in customer service, interactions, and communication skills.
What was the team composition?
From the very beginning, we had a stable project manager, a quality assurance specialist, a development, and four developers.
RESULTS & FEEDBACK
What outcomes or results can you share that demonstrate progress and/or success?
We successfully took the product to market and their team is effectively supporting and upgrading it.
How effective was the project management?
Their project management was effective.
What did you find most impressive about this company?
I found their flexibility to be most impressive about them.
What tips or recommendations do you have?
Everything has been perfect so far.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-61 of
61 Reviews
Our Story
We are Scopic — a remote, cross‑continental team founded in Massachusetts in 2006. Rooted in integrity, transparency, care, and problem‑solving, our 250+ technologists, designers, and marketers deliver custom software, AI, cloud, UX, and full‑service digital marketing across 13+ industries. From startups to enterprise, we’ve completed 1000+ projects, uniting deep technical expertise and collaborative partnerships to solve complex problems and drive measurable client outcomes.
Meet the Team
Tim BurrFounder & CEO
Tim Burr, a 40-year software veteran, worked at startups and major firms, including 1990s Silicon Valley ventures. In 2006, he founded Scopic, growing it into a global software services company with a focus on AI and next-gen technologies.
Mladen LazicCTO
Mladen Lazic, CTO of Scopic, has over a decade of leadership and technical expertise. Joining in 2011, he rose from Developer to COO and now CTO, driving strategy, operations, and growth. In 2023, he joined the Board, reinforcing his key role.
Betim MehmetiProject Operations Manager
Betim Mehmeti, Project Operations Manager at Scopic, has over a decade of experience in the software development industry. He specializes in leading remote teams, optimizing processes, and driving project success and revenue growth.
Ismael De La RivaTechnical Lead
Ismael De La Riva, Technical Lead at Scopic, has 20+ years of experience in web development and startups. Since 2019, he has led major eCommerce and mobile projects, recognized for strong leadership and client-focused delivery.
Hanjo BurgerLead Designer
Hanjo leads Scopic’s UX/UI team, with extensive experience designing and delivering products and solutions for global clients across both B2B and B2C sectors.
Natasa LjesevicMarketing Manager
Natasa is a seasoned Marketing Manager with expertise in lead generation, growth marketing, sales, and customer success. She has a proven track record driving revenue and excels in creating and executing impactful digital marketing strategies.
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